Johns & Co
Wapping, London, E1W
4.4/5, 17 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

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“Our flat was dirty when we moved in (incl. heavily ......”

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Aug 21,2017
Minithumbdown
By: 'Alex'
Aug 21,2017
8 people found
this helpful
Our flat was dirty when we moved in (incl. heavily mold in the washing machine and bathroom wall). We asked the agent to come and remove the mold and they arranged a builder to come round. However, the builder also undertook plastering work without protecting our belongings covering them in a thick layer of brick dust. We came home to find this on a Friday at 1am and were up till 4am cleaning. We have been promised £50 compensation to cover this... It also took the agent 2 weeks to clean the washing machine (extreme mold). I have rented in London for 4 years, with 4 different agents, and I'd say, even in London, this lack of customer care is unusual
Comment on agent fees
The fees are slightly above average for London. They are over £500 in total
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By: Alex B
Aug 16, 2017
Hi JOHNS&CO - That is correct. I'll be updating the review as events progress. This is currently our second week without a working washing machine.
By: JOHNS&CO
Aug 15, 2017
Hi Alex, I understand that you are now in touch with Pavel, our Wapping property manager, who is now looking into this.

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Latest Reviews

View all Reviews 17
6th Sep 2022
reviewed by 'Carolina'
“WORST AGENCY EVER. Avoid if possible. Incompetent and lay back. Zero commitment with the tenants. Not chasing the deposit to ......”
5th Dec 2018
reviewed by 'Bob'
“Adam showed me around Canary Wharf properties and proved to be a great consultant. He was helpful and kind, knew ......”
14th Nov 2018
reviewed by 'Miss'
“Wanted to say a big thank you to Adam! Even though we didn't find a property we liked with him, ......”
14th Nov 2018
reviewed by 'Marcus'
“Jack was very helpful and professional. Was very pleasant working with jack and I will definitely use the agency again....”
13th Nov 2018
reviewed by 'Rockyc'
“Amazing experience! Kind professional and understanding of our needs. Helped us feel comfortable and relaxed through the whole process! Would ......”
13th Nov 2018
reviewed by 'Adam'
“Jack helped us to find our new apartment and couldn't have been more helpful. We can't wait to move in!...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Johns & Co
15 Cobblestone Square
Wapping,London
Greater London
E1W 3AS
020 7118 0300

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £700,000 £700,000
Lettings 100% 83% £1,350 £1,840
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 10 4 1 0 0 0 1 0
Areas covered
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  • Conveyancing
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West Hampstead, NW6

“WORST AGENCY EVER. Avoid if possible. Incompe......”

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Sep 06,2022
Minithumbdown
By: 'Carolina'
Sep 06,2022
0 people found
this helpful
WORST AGENCY EVER. Avoid if possible. Incompetent and lay back. Zero commitment with the tenants. Not chasing the deposit to the Landlord. I have waited nearly a month....
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“Have a cigar !...”

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Dec 05,2018
Minithumbup
By: 'Bob'
Dec 05,2018
0 people found
this helpful
Adam showed me around Canary Wharf properties and proved to be a great consultant. He was helpful and kind, knew all about the properties we visited. He was flexible and proved to be a great help. He followed up on the viewing we did and ...
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Comment on agent fees
n/a
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“Highlight of my day!...”

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Nov 14,2018
Minithumbup
By: 'Miss'
Nov 14,2018
1 people found
this helpful
Wanted to say a big thank you to Adam! Even though we didn't find a property we liked with him, the overall experience was soooo funny! Made us both laugh and felt right at ease! Super friendly and gave real honest advise! I would recommend ...
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“Very pleasant, professional and helpful....”

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Nov 14,2018
Minithumbup
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Jack
By: 'Marcus'
Nov 14,2018
0 people found
this helpful
Jack was very helpful and professional. Was very pleasant working with jack and I will definitely use the agency again....
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Comment on agent fees
Very good
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“Amazing customer service...”

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Nov 13,2018
Minithumbup
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Jack
By: 'Rockyc'
Nov 13,2018
0 people found
this helpful
Amazing experience! Kind professional and understanding of our needs. Helped us feel comfortable and relaxed through the whole process! Would highly recommend johns and co....
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Comment on agent fees
Good
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“Excellent service provided...”

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Nov 13,2018
Minithumbup
By: 'Adam'
Nov 13,2018
0 people found
this helpful
Jack helped us to find our new apartment and couldn't have been more helpful. We can't wait to move in!...
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“Very helpful...”

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Nov 12,2018
Minithumbup
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Jack
By: 'S.terry'
Nov 12,2018
0 people found
this helpful
I am really happy with the service provided by Jack at Johns&co. He has made the process very easy...
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Comment on agent fees
Good
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“very good service...”

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Nov 11,2018
Minithumbup
By: 'Yangzi'
Nov 11,2018
0 people found
this helpful
I had a good service when renting a property. jack took time to show me some flats and was helping with my questions. I recommend this as good agent in london....
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Comment on agent fees
OK
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“Superstars...”

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Nov 10,2018
Minithumbup
By: 'Alex'
Nov 10,2018
0 people found
this helpful
I don't normally write reviews but thought I had to put on record the exceptional experience I had selling through Johns & Co. Jason was really insightful and honest about the market and they managed to get a great price for my property. Constant updates from ...
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“Finding a property...”

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Nov 09,2018
Minithumbup
By: 'Donna'
Nov 09,2018
1 people found
this helpful
Adam kept in touch with me constantly throughout his search for a property that met all my requirements. Nothing was too much to ask and anything I had trouble with I knew I could rely on him to help out....
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“simply the best!...”

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Nov 08,2018
Minithumbup
By: 'SLWilliams'
Nov 08,2018
1 people found
this helpful
Where to begin.... i can't thank Adam enough for all of his hard work and the dedication he showed to me. He met all of my needs and the property i rented from him was a cut above the rest! i had been looking for ...
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“Star...”

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Nov 08,2018
Minithumbup
By: 'Laura'
Nov 08,2018
1 people found
this helpful
My partner and I viewed a property with Adam Sutton. He was helpful, friendly and honest. What a credit to the company. It's refreshing to deal with a good agent these days!...
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“Polite, Professional & Informative!...”

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Nov 08,2018
Minithumbdown
By: 'Gina'
Nov 08,2018
1 people found
this helpful
I can confidently recommend Adam Sutton who was extremely polite, professional and informative during my search for the perfect property! Everything has been simple, easy and enjoyable! Thanks adam :-) x...
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Comment on agent fees
Good
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Was this helpful? Yes

“Lettings viewings with Adam are a breath of fresh air...”

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Nov 08,2018
Minithumbup
By: 'Happy'
Nov 08,2018
1 people found
this helpful
He's bent over backwards to help me through the entire process of finding my first property to rent in London. His charm and constant positivity is hard to find and he's made me feel so welcome and at ease which is the opposite of some ...
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Comment on agent fees
Agents fees have seemed pretty average for the city
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Was this helpful? Yes

“Claire Ashkettle & Matthew Spencer...”

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Nov 08,2018
Minithumbup
By: 'Claire'
Nov 08,2018
0 people found
this helpful
Both Claire and Matthew have been very helpful and professional in taking charge of the Completion on my behalf and also finding a good tenant for me fast. Matthew is especially helpful to make the necessary arrangements for my wife and I to visit our ...
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“Do not waste your time with this agency...”

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Oct 03,2018
Minithumbdown
By: 'Vicky'
Oct 03,2018
3 people found
this helpful
If I could give this agency 0 stars, I would. If you value your money, time and nerves please stay away from this agency. The experience of renting through Johns&Co was nothing but negative, to say the least. The service is appaling, the agency employees ...
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Comment on agent fees
Way too overpriced for an extremely poor service and blatant disrespect
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: JOHNS&CO
Oct 10, 2018
View all comments (1)
Hello, we'd really appreciate it if you could email [email protected] your full name and contact details so we can look into this further. Thank you, JOHNS&CO. ...

“Our flat was dirty when we moved in (incl. heavily ......”

Share on :
Aug 21,2017
Minithumbdown
By: 'Alex'
Aug 21,2017
8 people found
this helpful
Our flat was dirty when we moved in (incl. heavily mold in the washing machine and bathroom wall). We asked the agent to come and remove the mold and they arranged a builder to come round. However, the builder also undertook plastering work without protecting ...
read full review
Comment on agent fees
The fees are slightly above average for London. They are over £500 in total
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Alex B
Aug 16, 2017
View all comments (2)
Hi JOHNS&CO - That is correct. I'll be updating the review as events progress. This is currently our second week without a working washing machine. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Johns & Co, London E1W 3AS



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