92% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
Aug 14,2017
Aug 14,2017
8
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I don't know where to begin, and although I (luckily) am not with this 'estate agents' any longer, friends of friends ask me for advice due to me being vocal and passionate about the treatment we received from this business towards myself and my three flatmates, for almost two years.
From workmen walking in my bedroom unannounced and shouting 'for fuck sake' after finding me asleep, to our deposits being handled illegally- this business is an absolute disgrace and as a result, our landlord decided to remove them from 'managing' the flat I rent and many others under their ownership to a more friendly, efficient, professional and legitimate estate agents instead, and rightly so.
I feel that the treatment towards students is disgusting for several reasons, and therefore students should look out for various issues in which I shall address: Check your inventory, we discovered that the inventory claimed we had a toaster, a microwave, a working hoover, a working oven and mattresses in a decent condition. (There was no toaster, microwave, working Hoover, working cooker and the springs in the bed were visibly rising from the material- the inventory had clearly been made up or copy and pasted from the year before).
Work men would walk in to the flat unannounced- particularly at the beginning of the tennency- who were rude and disgusted that we were unaware that they were coming- yet we were rarely made aware by Cairn.
When the lease ended for my first property with Cairn (unfortunately we had signed a lease for a second before encountering such following issues with them during our time in the next flat), Cairn attempted to charge us over £500 for cleaning costs and for leaving things in the property that belonged to ourselves. Despite the fact we were not invited to a check out inspection which is what a professional letting agency should do, the said cleaning costs were for things such as 'streaks on the kettle', we were happy to pay a reasonable fee as expected for them to cover their professional clean ready for the next tenant's, yet their fees were a joke. They claimed that two bedrooms needed re-painting and that it is up to the landlord to decide when this shall be and so it would be difficult for them to provide us with a receipt of the paint purchased and proof of the job being done after we asked for them to provide us with a quote and evidence that this is what our money would go on. This is actually illegal. In addition, had we had been invited to the check-out inspection, we would have made sure they were checking their inventory properly as the things we had apparently left that they claimed belonged to us, were actually originally in the flat to begin with- such as a mirror and mattress protectors etc.
Most importantly tonne aware of is the illegal handling our deposit. After enquiring to Safe Deposit Scotland about our deposit (due to Cairn refusing to give it us back due to refusing to pay the fees, and from a lack of communication from them for over two weeks), Safe Deposit Scotland informed us that our deposit was safe, yet was entered three months after our lease began. This means that our deposit was more than likely sat in a high interest bank account for Cairn to make money off, before they secured it like they should do by law. This is illegal and after threatening with action against the Landlord (as the landlord is the only party who can be made accountable for this by law as advised by a solicitor and the ombudsman), Cairn very quickly gave us every single penny back of our deposits, and luckily we only had to endure a few more months of them before another agency took over managing our property.
Students watch out, but remember you can always win your case if you do your research like I did, especially when they avoid the law.
From workmen walking in my bedroom unannounced and shouting 'for fuck sake' after finding me asleep, to our deposits being handled illegally- this business is an absolute disgrace and as a result, our landlord decided to remove them from 'managing' the flat I rent and many others under their ownership to a more friendly, efficient, professional and legitimate estate agents instead, and rightly so.
I feel that the treatment towards students is disgusting for several reasons, and therefore students should look out for various issues in which I shall address: Check your inventory, we discovered that the inventory claimed we had a toaster, a microwave, a working hoover, a working oven and mattresses in a decent condition. (There was no toaster, microwave, working Hoover, working cooker and the springs in the bed were visibly rising from the material- the inventory had clearly been made up or copy and pasted from the year before).
Work men would walk in to the flat unannounced- particularly at the beginning of the tennency- who were rude and disgusted that we were unaware that they were coming- yet we were rarely made aware by Cairn.
When the lease ended for my first property with Cairn (unfortunately we had signed a lease for a second before encountering such following issues with them during our time in the next flat), Cairn attempted to charge us over £500 for cleaning costs and for leaving things in the property that belonged to ourselves. Despite the fact we were not invited to a check out inspection which is what a professional letting agency should do, the said cleaning costs were for things such as 'streaks on the kettle', we were happy to pay a reasonable fee as expected for them to cover their professional clean ready for the next tenant's, yet their fees were a joke. They claimed that two bedrooms needed re-painting and that it is up to the landlord to decide when this shall be and so it would be difficult for them to provide us with a receipt of the paint purchased and proof of the job being done after we asked for them to provide us with a quote and evidence that this is what our money would go on. This is actually illegal. In addition, had we had been invited to the check-out inspection, we would have made sure they were checking their inventory properly as the things we had apparently left that they claimed belonged to us, were actually originally in the flat to begin with- such as a mirror and mattress protectors etc.
Most importantly tonne aware of is the illegal handling our deposit. After enquiring to Safe Deposit Scotland about our deposit (due to Cairn refusing to give it us back due to refusing to pay the fees, and from a lack of communication from them for over two weeks), Safe Deposit Scotland informed us that our deposit was safe, yet was entered three months after our lease began. This means that our deposit was more than likely sat in a high interest bank account for Cairn to make money off, before they secured it like they should do by law. This is illegal and after threatening with action against the Landlord (as the landlord is the only party who can be made accountable for this by law as advised by a solicitor and the ombudsman), Cairn very quickly gave us every single penny back of our deposits, and luckily we only had to endure a few more months of them before another agency took over managing our property.
Students watch out, but remember you can always win your case if you do your research like I did, especially when they avoid the law.
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Opening Hours
Address
Cairn Estate and Letting Agency
34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £116,000 | £450,000 |
| Lettings | 98% | 94% | £395 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 4 | 80 | 17 | 12 | 0 | 3 | 0 | 6 | 1 |
Areas covered
- G12
- G76
- G11
- G77
- G13
- G20
- G14
- G22
- G15
- G16
- G44
- G75
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 15,2024
Oct 15,2024
3
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Helped us every step of the way getting our let on the market. Always there for a quick response to any questions and got tennants in quickly without any hassle. A special thank you to Sophie for all her help....
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Oct 04,2024
Oct 04,2024
5
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Wonderful Service from from the Gibson Street Branch in Glasgow very Professional and Friendly. Staff members Sophie, Fiona and Claudia and all the other ladies within the Office we’re very welcoming....
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Sep 27,2024
Sep 27,2024
4
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Excellent management of recent refurbishment and change of tenants in our property. From move out to new lease agreement, Victoria Craig assisted throughout and dealt with every issue promptly and competently....
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Jun 21,2024
Jun 21,2024
5
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Having used Cairn for a tenant find service for over a decade, I've always found the staff to be knowledgeable, professional and responsive - I'd thoroughly recommend them & the service they provide....
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May 10,2024
May 10,2024
7
people found
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this helpful
Jacqui is absolutely amazing. Not only did she help me with viewing the property and help secure the lease, she also has helped tremendously with all the little things that have needed replacing or fixed in the flat. Very fast at responding to my emails ...
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Mar 22,2024
Mar 22,2024
6
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Very informative and patient with guiding me through the application process for the property. All the steps were made clear and easy for me to understand....
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Jan 26,2024
Jan 26,2024
5
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Victoria was very helpful and reacted quickly to works have to been done....
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Dec 19,2023
Dec 19,2023
5
people found
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this helpful
From the minute Jennifer arrived at my flat to evaluate I knew I was in good hands with the Cairn team. Jennifer introduced me to Jenny and the rest is history. Jenny took my flat and treated the sale as her own. Jenny listened to ...
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Nov 30,2023
Nov 30,2023
6
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Excellent service from start to finish. Jenny managed the sale of my house and kept me updated many times throughout the day with what was going on. She ensured that everything ran smoothly and I felt very comfortable with the handling of the sale. When ...
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Nov 17,2023
Nov 17,2023
6
people found
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Cairn have sold two houses for me now and i can honestly say that both experiences have been seamless from start to finish from a professional team. Buying and selling a house is a stressful time and using Cairn made the whole process effortless and ...
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Nov 13,2023
Nov 13,2023
6
people found
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I have been a landlord with Cairn for over 15 years and they have never failed to be friendly, efficient, trustworthy and reliable. I would not hesitate to recommend them. Special thanks to Victoria and Jennifer for their recent quick and professional assistance with valuations....
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Oct 03,2023
Oct 03,2023
7
people found
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this helpful
There was good communication from Natasha throughout the process of tenants moving out and finding new tenants for our flat. Everything felt like it was well organised and completed in a timely way so that we didn't have too long a gap between tenants....
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Sep 23,2023
Sep 23,2023
7
people found
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this helpful
Cairn Estate & Letting Agency have been amazing to work with. Natasha Silver has been excellent at her communication with me, helpful when I pose a question and solution orientated when a problem arises. I am delighted to be working with Natasha Silver & Cairn...
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Sep 18,2023
Sep 18,2023
7
people found
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this helpful
The agency reverted to us quickly upon applying for the property. We had a pretty easy move-in process as well. They provided all the information needed and It was also easy to contact them if there were any issues that needed to be addressed....
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Sep 18,2023
Sep 18,2023
7
people found
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this helpful
Jacqui was an excellent Property manager and helped with any issues I had as a tenant....
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Jan 24,2023
Jan 24,2023
8
people found
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this helpful
Sharon McTaggart has been excellent throughout the entire process. Right from going to market to recieving the first months rent. Sharon was clear, responsive and a delight to deal with.
I've delt with well known Glasgow Letting agents in the past with mixed reviews from ...
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Jan 24,2023
Jan 24,2023
7
people found
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this helpful
The service I received from Jacqui made me quite satisfied. Truly, she is a gem. Without any hesitation, I would suggest this real estate company to anyone....
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Jan 24,2023
Jan 24,2023
6
people found
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this helpful
I appreciated the high calibre of the service. Such a strong dedication to client service deserves the ultimate respects always....
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Jan 23,2023
Jan 23,2023
7
people found
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Our initial experiences with Cairn Letting and their Property Manager Sharon McTaggart have been excellent in all respects, from the way our initial enquiry was handled, right through to moving into the flat and discussing the inventory. Looking ahead, Sharon's friendly and caring approach gives ...
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Jan 06,2023
Jan 06,2023
6
people found
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Our property manager in Carin is Victoria. She is friendly, supportive and professional in sorting out any issues. We highly recommend Cairn....
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Dec 21,2022
Dec 21,2022
5
people found
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this helpful
Amazing service. Hannah is very professional and happy to help. She was very detailed and supportive during the whole process....
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Dec 01,2022
Dec 01,2022
7
people found
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this helpful
Always great service from Corinne, keeps me updated when something changes and is always prompt at replying if I have any questions....
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Sep 19,2022
Sep 19,2022
7
people found
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this helpful
Hannah from Cairn Letting was an excellent support for me in finding accommodation in Glasgow. She answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived ...
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Sep 07,2022
Sep 07,2022
7
people found
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this helpful
Fiona from Cairn accompanied me from the purchase of my flat to successfully letting it two months later. She organised painting, electrical works, certification of alarms, new blinds and pointed me in the right direction for tax affairs and landlord registration. I live abroad so ...
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Sep 02,2022
Sep 02,2022
6
people found
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this helpful
After a turbulent period with one of my tenants coupled with the departure of another tenant in a separate property, Fiona and Hannah were quick to provide the necessary guidance and support. Fiona provided me with a very clear and frank assessment of both properties ...
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Aug 29,2022
Aug 29,2022
6
people found
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this helpful
Gemma Waters has been excellent in providing assistance to us on behalf of a family friend, has taken the issue to heart and given us excellent guidance on how to best protect our friend's interests. She is clearly extremely knowledgeable on all regulatory matters concerning ...
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May 24,2022
May 24,2022
6
people found
this helpful
this helpful
Very helpful with the move in process, always there to answer any questions or queries we had. Would recommend highly!...
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Apr 08,2022
Apr 08,2022
10
people found
this helpful
this helpful
Myself and my flatmate were moving from Canada to Glasgow and had been searching for flats in Glasgow for over a month and having no luck communicating with property managers from various letting agencies. We were lucky enough to get in touch with a very ...
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Apr 08,2022
Apr 08,2022
8
people found
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this helpful
I am thoroughly pleased with the efficient and pleasant services offered by Cairn and their staff. As a first - time landlord I feel guided & supported every step of the way....
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Mar 24,2022
Mar 24,2022
7
people found
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this helpful
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:40 PM 14/12/2016 by Jillian Rowand
Best Letting Agent in G12 
