100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 11,2017
Aug 11,2017
2
people found
this helpful
this helpful
I don't way your company keep delete the review the only reason your company don't want the other public people know how you did to your client stop put the trap around don't waste people money and time and your need to remember until today all my family member where the house and when can we move in specially my children and my six years daughter weather can your company prove what your did is right ? but I can prove what your company do is absolute wrong be very careful to the public when your do a deal with this type of estate agent
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Sep 06, 2017
Stop it mr Matthew staves don't make up I'm the first person make the offer and been accepted if you have higher offer why your company don't let me know in the first place need until my solicitor ring up then your staff let my solicitor know about it this wrong mr Matthew staves your won't take care to your client all you care is how much commission you get . Sep 06, 2017
I am very sorry that you were ultimately unsuccessful in purchasing the above mentioned property. As we explained to you at the time, because the client that we were working for with this particular property was a corporate vendor, they requested that the property remained on the open market until exchange of contracts, as is common with this type of transaction. This was made very clear to you at the time that you made the offer. Unfortunately a higher offer was later received from another party. You were notified of this and were invited to increase your offer. Unfortunately you did not match the higher offer that was made. Therefore unfortunately the client chose to go with the higher offer. You were notified of this at the time and the reasons for this were explained to you thoroughly.I am sorry that you remain dissatisfied and I am sympathetic to the situation. This is certainly not the way that a normal sales transaction is handled and I can understand your frustration with the matter. However, unfortunately this can happen when offering on a property of this type and the pitfalls and situation with this property were highlighted to you at the time that you submitted your offer and the circumstances around it were explained to you in detail.
Matthew Staves
Company Director
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Latest Reviews
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30th Jun 2023
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29th Jun 2021
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9th Jul 2019
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Opening Hours
Address
Staves Estate Agents
212 White Lane
Gleadless,Sheffield
South Yorkshire
S12 3GL
0114 446 9388
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 0 | 1 | 0 | 0 | 0 | 2 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 11,2024
Jan 11,2024
0
people found
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Rented a house via this estate agent and the service was great. The team were friendly, quick responding to any emails and happy to answer any questions we had. Communication was excellent and kept us informed every step of the way....
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Jan 10,2024
Jan 10,2024
0
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Staves were excellent in all areas, could not recommend them enough!...
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Jun 30,2023
Jun 30,2023
1
people found
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An absolute * of an organisation. Moved in 2 years ago, they gave us one set of keys for 2 people then claimed we lost a set, on the way from their office to the front door. It took them 6 weeks to give us a key to ...
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Jun 29,2021
Jun 29,2021
2
people found
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If I could give less an one star I would. They let a property for me. When I return home my house had damage to it. They never used the tenants despoit so I could fix the work. The reason was they never took inventory ...
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Jul 09,2019
Jul 09,2019
4
people found
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this helpful
If your a home owner avoid using this company. Arranged an appointment to view a property at 532 Staniforth Road S9 and was running late by 15 minutes coming from London. Called up the estate agent and spoke to Ben to let them know we are running ...
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Aug 11,2017
Aug 11,2017
2
people found
this helpful
this helpful
I don't way your company keep delete the review the only reason your company don't want the other public people know how you did to your client stop put the trap around don't waste people money and time and your need to remember until today ...
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Sep 13, 2017
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(3)
We were unable to contact you when the higher offer came in as you were not answering your phone. We therefore notified your solicitor of the situation.
I take offence to your statement that we do not take care of our clients and that we are only interested in our commission. This is just simply not the case and is a totally unsubstantiated and false claim.
Again, I am very sorry that you remain dissatisfied with the situation. I am happy to set up a meeting to discuss this further with yo ...
May 14,2014
May 14,2014
13
people found
this helpful
this helpful
No many staff so always got answer phone and could never get to speak to anyone.
Trying to buy a house at the moment through them. Our offer was accpeted, we are about a week from excahnge of contracts and they have now re-marketed the ...
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Jun 18,2024
Jun 18,2024
1
people found
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this helpful
I am looking to sue this company for gross negligence regarding the letting of my property. The letting was badly mismanaged with a number of serious errors, and ended up with the property being used as a cannabis farm with massive damage caused.
Staves did ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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I take offence to your statement that we do not take care of our clients and that we are only interested in our commission. This is just simply not the case and is a totally unsubstantiated and false claim.
Again, I am very sorry that you remain dissatisfied with the situation. I am happy to set up a meeting to discuss this further with you. I am not prepared to continue this conversation online. Please email me on [email protected]