0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 10,2017
Aug 10,2017
1
people found
this helpful
this helpful
Bairstow *eves
I used this agency to purchase a property. As part of the agreement, and so that the seller did not have to wait for vacant possession, I agreed to allow the tenant to stay on at a grossly below market rent on the understanding that I would have no costs in transferring the paperwork into my name. It is a month on, and despite having this in writing the customer care team are lying and twisting the words of the email and refusing to honour what was promised by Tara and Jayne. I have four properties that I will seek a manager for next year, and it would not even cross my mind to use this agency. Absolutely useless and stupid customer care that can't sort their way out of a wet paper bag. Rubbish experience.
I used this agency to purchase a property. As part of the agreement, and so that the seller did not have to wait for vacant possession, I agreed to allow the tenant to stay on at a grossly below market rent on the understanding that I would have no costs in transferring the paperwork into my name. It is a month on, and despite having this in writing the customer care team are lying and twisting the words of the email and refusing to honour what was promised by Tara and Jayne. I have four properties that I will seek a manager for next year, and it would not even cross my mind to use this agency. Absolutely useless and stupid customer care that can't sort their way out of a wet paper bag. Rubbish experience.
Comment on agent fees
Was arranged on a non-fee paying basis so they could get their sale through, so can't comment, but given the level of service received no fee would be justified
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Latest Reviews
10th Aug 2017
reviewed by 'Bairstow'
12th Feb 2015
reviewed by 'SHADY'
18th Jan 2013
reviewed by 'Margaret'
24th Nov 2012
reviewed by 'Professional'
21st Aug 2012
reviewed by 'Annoyed'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £675 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 3 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 10,2017
Aug 10,2017
1
people found
this helpful
this helpful
Bairstow *eves
I used this agency to purchase a property. As part of the agreement, and so that the seller did not have to wait for vacant possession, I agreed to allow the tenant to stay on at a grossly below market rent on the ...
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read full review
Comment on agent fees
Was arranged on a non-fee paying basis so they could get their sale through, so can't comment, but given the level of service received no fee would be justified
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Feb 12,2015
Feb 12,2015
0
people found
this helpful
this helpful
We marketed our property with B&E in Colchester had 1 viewing in 7 weeks. Surprise surprise the moment l leave the country (which B&E were fully aware of) I receive an email from Jasmine Lee that I have 2 potential buyers who want to view immediately!! ...
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What agent could do to change your mind?
Less dishonest, more communication and more transparency.Attached Filesnbsp;
Comment on agent fees
i pulled my property off your books.
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Jan 18,2013
Jan 18,2013
2
people found
this helpful
this helpful
originally they failed to notify their solicitor of the sale which caused delays.
I was given conflicting information depnding on who I spoke to on the phone.
On the day I moved out of my property I received a letter from them informing me that ...
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Nov 24,2012
Nov 24,2012
3
people found
this helpful
this helpful
The worst estate agent in Colchester. I only used them because the vendors property had been badly market and thus was available quite cheaply. Constant excuses, not returning calls, readvertising when SSTC to get a few extra quid and jeopardising a sale that took over 6 ...
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What agent could do to change your mind?
Getting rid of the smarmy, slimy, lazy and unprofessional staff would be a start. Realise that buy to letter landlords are key to selling 2 bed Victorian terraces and treat them with a bit of respect.Attached Filesnbsp;
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Aug 21,2012
Aug 21,2012
4
people found
this helpful
this helpful
The property agent is completely incompetent. They they don't know their job, when they are doing something they do it wrong and where they can they do nothing at all. I honestly do not see why they bother, looking back all they have succeeded in ...
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What agent could do to change your mind?
Do their job.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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