67% sales valuation accuracy
80% sales fee satisfaction
86% lettings valuation accuracy
84% lettings fee satisfaction
Jun 05,2012
Jun 05,2012
1
people found
this helpful
this helpful
I started off my search for a property and had initially been warned off Morgan Randall with "they're expensive..." and the like... What I quickly came to realise is that the promise of "cheaper" usually results in agents offering something that doesn't exist, and when it comes to fees, I was surprised to find out Morgan Randall's fees were lower than some others I'd been quoted!
After a poor start with the other agents, I very quickly became disappointed with promises of "I can get you what you want for £xxx..." or chasing down adverts and realising the agents were using stock photos and were just trying to entice you in and then offer you something else. After getting annoyed pretty quickly, I turned to Morgan Randall, made a call and left a message about 7 in the evening.
This was my first surprise - a prompt response, within the hour, even though it was late... all good so far. The call with Ronnie was informative, it was great to hear they actually HAD properties in the place I wanted to see, and Ronnie took the time to talk through what I wanted, and what I'd seen so far, what I liked, what I didn't. In a very short space of time, Ronnie got a really good understanding of they style, type, size, location of properties I was interested in.
Then came the follow up - we arranged to meet at the office, and in the meantime, Ronnie selected a number of properties along the lines of what I'd told her - all selected for me, all matching - no "lets see if we can convince this guy to take whatever we've got rather than offer him what he wants..." another pleasant surprise. All genuine details, all ACTUAL photos of the properties, and all actually available!
I reviewed and replied, with my feedback, and we arranged viewings. I turned up at the office and was surprised to be greeted with friendly, welcoming staff, had an amazing Latte (thanks Lisa on reception!) and barely had time to drink it because the agent turned up ON TIME to take me to the viewings. Another pleasant surprise from my previous experiences.
The experience of viewing was pleasant and relaxed... no hard sell, Ronnie was a very honest, direct, and thoughtful agent. She showed me three properties, one I really liked, another which was good but just not for me, and a third which was Ronnie's "wild card" which she asked me to approach with an open mind, I did and it did meet all of my criteria, but it just didn't measure up to the first one compared to what I was looking for. Ronnie accepted this and I was pleased I'd looked at the alternatives that met all my criteria.
We then got onto the negotiation stage... again another point I'd had pain with at another agent. I told Ronnie I was a no-nonsense person, and liked to keep it all simple. Ronnie was clear on the fees, the reason for them, what the property was advertised for, what I was willing to pay, and what would happen next. She was honest with me with what she thought the landlord might accept, what similar properties went for, and this matched the "real" research I'd done, not the false promises of other agents.
Following this - everything else went like a dream... the offer was made, and accepted; Ronnie handled this the very next day first thing, and came straight back to me (no protracted discussion or negotiation, like one other agency where I had about 20 phonecalls from two members of staff)... the deal was done, the details needed to be worked out, and Ronnie was swift to handle all of this.
The speed at which Ronnie/Morgan Randall moved also impressed me - the viewing was Wednesday PM, the details were all sorted before the end of the week, and the move in date was agreed for the following Tuesday... lots of paperwork to sort, which was done quickly, updated throughout through email, phonecalls, texts, even late into the evening when Ronnie was still working at 10pm replying to emails.
Collecting the keys was another good experience - I was running about an hour late, contact was made with the office and alternative arrangements made to hand them over.
I also made a mistake on the payment, sending slightly too much, Morgan Randall/Ronnie was straight onto this, spotting my error, informing me, asking for bank details and arranging the transfer back.
So, a very lengthy review, I hope this helps people searching... in summary:
Don't believe every advert you see online... often it's agents "chasing" clients to show them whatever they have, not what they want...
Don't believe "hearsay" - some people have opinions of agents/agencies that don't turn out to be true, check them out for yourself
Be honest with the agent, and go with your gut - if they're being honest back, then all good. If not, follow your gut and either tell them or run a mile.
If you find a good agent - treat them well and tell everyone about them!!!
After a poor start with the other agents, I very quickly became disappointed with promises of "I can get you what you want for £xxx..." or chasing down adverts and realising the agents were using stock photos and were just trying to entice you in and then offer you something else. After getting annoyed pretty quickly, I turned to Morgan Randall, made a call and left a message about 7 in the evening.
This was my first surprise - a prompt response, within the hour, even though it was late... all good so far. The call with Ronnie was informative, it was great to hear they actually HAD properties in the place I wanted to see, and Ronnie took the time to talk through what I wanted, and what I'd seen so far, what I liked, what I didn't. In a very short space of time, Ronnie got a really good understanding of they style, type, size, location of properties I was interested in.
Then came the follow up - we arranged to meet at the office, and in the meantime, Ronnie selected a number of properties along the lines of what I'd told her - all selected for me, all matching - no "lets see if we can convince this guy to take whatever we've got rather than offer him what he wants..." another pleasant surprise. All genuine details, all ACTUAL photos of the properties, and all actually available!
I reviewed and replied, with my feedback, and we arranged viewings. I turned up at the office and was surprised to be greeted with friendly, welcoming staff, had an amazing Latte (thanks Lisa on reception!) and barely had time to drink it because the agent turned up ON TIME to take me to the viewings. Another pleasant surprise from my previous experiences.
The experience of viewing was pleasant and relaxed... no hard sell, Ronnie was a very honest, direct, and thoughtful agent. She showed me three properties, one I really liked, another which was good but just not for me, and a third which was Ronnie's "wild card" which she asked me to approach with an open mind, I did and it did meet all of my criteria, but it just didn't measure up to the first one compared to what I was looking for. Ronnie accepted this and I was pleased I'd looked at the alternatives that met all my criteria.
We then got onto the negotiation stage... again another point I'd had pain with at another agent. I told Ronnie I was a no-nonsense person, and liked to keep it all simple. Ronnie was clear on the fees, the reason for them, what the property was advertised for, what I was willing to pay, and what would happen next. She was honest with me with what she thought the landlord might accept, what similar properties went for, and this matched the "real" research I'd done, not the false promises of other agents.
Following this - everything else went like a dream... the offer was made, and accepted; Ronnie handled this the very next day first thing, and came straight back to me (no protracted discussion or negotiation, like one other agency where I had about 20 phonecalls from two members of staff)... the deal was done, the details needed to be worked out, and Ronnie was swift to handle all of this.
The speed at which Ronnie/Morgan Randall moved also impressed me - the viewing was Wednesday PM, the details were all sorted before the end of the week, and the move in date was agreed for the following Tuesday... lots of paperwork to sort, which was done quickly, updated throughout through email, phonecalls, texts, even late into the evening when Ronnie was still working at 10pm replying to emails.
Collecting the keys was another good experience - I was running about an hour late, contact was made with the office and alternative arrangements made to hand them over.
I also made a mistake on the payment, sending slightly too much, Morgan Randall/Ronnie was straight onto this, spotting my error, informing me, asking for bank details and arranging the transfer back.
So, a very lengthy review, I hope this helps people searching... in summary:
Don't believe every advert you see online... often it's agents "chasing" clients to show them whatever they have, not what they want...
Don't believe "hearsay" - some people have opinions of agents/agencies that don't turn out to be true, check them out for yourself
Be honest with the agent, and go with your gut - if they're being honest back, then all good. If not, follow your gut and either tell them or run a mile.
If you find a good agent - treat them well and tell everyone about them!!!
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Latest Reviews
8th Mar 2020
reviewed by 'Julie'
23rd Jan 2020
reviewed by 'Sally'
8th Jan 2020
reviewed by 'Lucy'
12th Nov 2019
reviewed by 'Camille'
8th Nov 2019
reviewed by 'Matthew'
27th Oct 2019
reviewed by 'Camelia'
Opening Hours
Address
Morgan Randall
Unit 2, Discovery Dock East, South Quay Square
Canary Wharf,London
Greater London
E14 9SH
0207 510 0902
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 80% | £55,000 | £890,000 |
| Lettings | 86% | 84% | £330 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 50 | 8 | 191 | 41 | 5 | 1 | 16 | 0 | 27 | 13 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 08,2020
Mar 08,2020
2
people found
this helpful
this helpful
After viewing a flat, my wife and I put a holding deposit down this property later that evening. The next day (Friday), I received a call from Morgan Randall telling us 'Congratulations the landlord has accepted your offer' and 'we will take the property off ...
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Jan 23,2020
Jan 23,2020
0
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this helpful
I would not recommend this agent at all. Please spare yourselves the pain and find someone professional if you can in this market...
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Jan 08,2020
Jan 08,2020
0
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Julia was such a great and helpful agent. I said yes to the first apartment she showed me. Thank you Julia & Morgan Randall for making my move to London way less stressfull than I thought it would be....
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Nov 12,2019
Nov 12,2019
0
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this helpful
Sharntell is helpful and responsive. She has dealt with various problems during the tenancy professionally. Very happy with the service....
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Nov 08,2019
Nov 08,2019
0
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My partner Nikki got in touch with this circus company, and was dealt with by a "salesperson" called Jade Graham, pushy from the word go, and when my partner asked questions, he took a very defensive attitude indeed and didn't seem knowledgeable at all. He ...
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Oct 27,2019
Oct 27,2019
0
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this helpful
I was in urgent need to rent and I could not be present at the viewings. I trusted Jade Graham when presented pictures of a lovely appartment. After a roller coster of emotions as she went completely rogue between offer acceptance and move day, she ...
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Oct 25,2019
Oct 25,2019
4
people found
this helpful
this helpful
Morgan Randall are ruthless sales people with zero customer care. We put down an offer to let an apartment on a Thursday and this was accepted the following morning with both myself and my partner receiving an offer acceptance confirmation email with instructions for next ...
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Oct 21,2019
Oct 21,2019
0
people found
this helpful
this helpful
Thanks to Jade Graham for the good professional service. Very helpful and sufficient Great process!!! Highly recommended!! Friendly and was able to answer all questions...
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Oct 17,2019
Oct 17,2019
0
people found
this helpful
this helpful
Jade Graham, has been amazing in supporting me find a new place within my budget, exceptionally patient throughout and made sure that was content with my final choice. Very Proffessional & reliable infact I have recommended her and intend to continue....
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Sep 20,2019
Sep 20,2019
0
people found
this helpful
this helpful
Amazing service from Jade Graham. She has an outstanding attitude and is eager to help. She is very helpful and professional - answered all my questions and gave me a lot of useful advice during the views. I would definitely recommend her to anyone who ...
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Sep 13,2019
Sep 13,2019
1
people found
this helpful
this helpful
Do not trust them.
They will leave you alone after you sign a contract. If your offer is unsuccessful, deposit will not come back. - from my experience with Jade...
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Sep 13,2019
Sep 13,2019
1
people found
this helpful
this helpful
Do not trust them.
They will leave you alone after you sign a contract. If your offer is unsuccessful, deposit will not come back. - from my experience with Jade...
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Aug 22,2019
Aug 22,2019
0
people found
this helpful
this helpful
Sinead Michael has been nothing but amazing my entire journey. I’ve moved from the US to the UK and started looking for places to live before I even got here. Sinead was so helpful the entire time and making sure I was reassured that ...
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Aug 21,2019
Aug 21,2019
0
people found
this helpful
this helpful
Sinead Michael has been a great help organising our tenancy. She responds very quickly, is always a pleasure to deal with and has worked really hard to make sure we could secure a flat we love....
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Jul 15,2019
Jul 15,2019
0
people found
this helpful
this helpful
Holy Osborn is a truly dedicated and outstanding agent, who went over and above the call of duty to assist us with our rental search. Would highly recommend.
Thanks Holly...
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Jul 06,2019
Jul 06,2019
0
people found
this helpful
this helpful
Excellent service from Jade Graham from Morgan Randall Canary Wharf. Warm, energetic, a great listener, she helped me narrow down my search for the right property. Many thanks Jade, I am grateful for your support!...
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Jul 04,2019
Jul 04,2019
0
people found
this helpful
this helpful
I met Grace on Wednesday for two viewings. Both apartments were stunning and exactly fit what I was looking for. Grace went the extra mile to support me securing the apartment and was very responsive throughout the process on the offer amount, conditions and interactions ...
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Jun 20,2019
Jun 20,2019
0
people found
this helpful
this helpful
Yesterday we met to Grace from the Canary Wharf Branch and she showed us 2 flats.
She was extremely friendly, very helpful, full of energy and enthusiasm. This was the best experience we had so far with an agent, as she was very fast- I just ...
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“It was really an amazing service provided by Morgan Randall and i am very pleased with it. I would like to thank @Julia ( property consultant) who hel...”
Apr 23,2019
Apr 23,2019
0
people found
this helpful
this helpful
It was really an amazing service provided by Morgan Randall and i am very pleased with it.
I would like to thank @Julia ( property consultant) who helped with lot of good options and meeting your expectations.
....
Thanks @Julia !!...
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Apr 12,2019
Apr 12,2019
0
people found
this helpful
this helpful
I live overseas and Ms. Purswani has been extremely helpful and dedicated in managing my flat and sorting out all the issues that arise from living in a flat in London. She has been essential in maintaining a good relationship between me and my tenants, ...
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Comment on agent fees
I consider the fees to be reasonable based on the amount of work that is required to manage my flat appropriately.
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Mar 30,2019
Mar 30,2019
0
people found
this helpful
this helpful
Sharntell is professional, proactive and a solution provider. So far, All my issues have been resolved by her in a timelyand efficient manner. Please keep up the great work....
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Mar 13,2019
Mar 13,2019
0
people found
this helpful
this helpful
When the tenant started to get into arrears, Shruthi persistently followed up over a number of months to keep payments being made and to finally eliminate the arrears. I was impressed that Shruthi kept with the issue until it was resolved, engaging firmly with the ...
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Mar 13,2019
Mar 13,2019
0
people found
this helpful
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I find the lettings management team are outstanding. Very keen to help. Very welcoming on arrival. Shruti Purswani is always on point. Very knowledgable on all aspect of her job. An absolute joy. I would recommend her to anyone....
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Comment on agent fees
No comment
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Mar 12,2019
Mar 12,2019
0
people found
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I have been a tenant with Morgan Randall for three years and they are very professional team. I would like to mention Sharntell Edwards here, she has been our property manager and a great help every time we called her for an issue with our ...
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Comment on agent fees
She had great customer service skills.
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Mar 12,2019
Mar 12,2019
0
people found
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this helpful
In my dealings with Shruthi , she's been exceptionally diligent and her knowledge of the law was very reassuring.
The service she provides is absolutely fantastic. She's only a phone call away and resolves issues immediately.
I have been with MR for a good few years ...
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Comment on agent fees
Good
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Feb 22,2019
Feb 22,2019
0
people found
this helpful
this helpful
Julia was incredibly helpful in our search for a flat. She is there to answer all questions at every hour!...
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Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
They found me the worst tenants who ruined my flat and didn't vacate after the tenancy finished and Morgan Randall still demanding fees when they over stayed and didn't pay rent! They forced me take take these tenants as they knew what they are like ...
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Comment on agent fees
Bad
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Oct 12,2018
Oct 12,2018
0
people found
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this helpful
she is a very professional real estate agent who can answer all my questions regarding all the properties she took me for viewing, and also provides correct information on the renting market.
She is a very kind, nice lady, makes me feel like a good ...
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Comment on agent fees
reasonable
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Oct 12,2018
Oct 12,2018
0
people found
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this helpful
Klaudia was very helpful from the beginning till now. She took her time and listened to our needs and wants and then gave us many options to choose from. Klaudia made us feel comfortable and calm throughout the whole process, and at no point did ...
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Oct 12,2018
Oct 12,2018
0
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Since the viewing of the property everyone that we worked with were always very helpful and with any problem that we encounter they were there to help us solve it as smoothly as possible...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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