“Dave was an absolute life saver throughout ou......”
5 Star Review
Jun 05,2024
By:
'Ella'
Jun 05,2024
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SN2
Sales (as a Buyer)
Postcode: SN2
0
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Dave was an absolute life saver throughout our process of selling and buying a house in Swindon. We were a bit unlucky with our purchase, as there were quite a few logistical issues and solicitors were not really keeping us in the loop. But at ...
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“Very poor customer service. This has been the......”
1 Star Review
Dec 22,2023
By:
'Shaymo'
Dec 22,2023
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: No
Postcode: SN1
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: SN1
1
people found
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Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and I have moved internationally multiple times. The only positive was the service received from Tyler Corr during the initial letting process (viewings/ documentation) who was ...
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1
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“The steal your money and will not answer thei......”
1 Star Review
Dec 11,2022
By:
'Eugene'
Dec 11,2022
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: SN1
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: SN1
0
people found
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The steal your money and will not answer their mobile phone assistant manager in Lettings :::::::;;;;;? Ccc. Cc. Njhcfyb had. Hi. G...
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“Have to say a big thank you to Tyler Corr, fo......”
5 Star Review
Jun 24,2022
By:
'Maggie & Su'
Jun 24,2022
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SN2
Lettings (as a Tenant)
Postcode: SN2
0
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Have to say a big thank you to Tyler Corr, for his professionalism, his help in finding us a lovely property, nothing was ever too much trouble....
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“Lettings Always a wonderful time interacting......”
5 Star Review
Jun 07,2022
By:
'evan'
Jun 07,2022
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SN2
Lettings (as a Landlord)
Postcode: SN2
0
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Lettings
Always a wonderful time interacting with the lettings department here, I have had a long-standing relationship with the time and never fail to make recommendations to my friends. I feel I am always well taken care of and listened too and wouldn't trust anyone ...
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5 Star Review
May 05,2021
By:
'John'
May 05,2021
Services: Admin
Rent PCM: £305000
Would you recommend?: Yes
Postcode: SN25
Admin
Rent PCM: £305000
Postcode: SN25
0
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Asked Allen & Harris to put my recently deceased Fathers house on the market.
A member of staff 'Chris' came round & was very helpful & clear with a good plan to market the Property.
Once all the pictures had been done etc the property was advertised.
They ...
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2 Star Review
May 20,2019
By:
'JC'
May 20,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SN2
Lettings (as a Tenant)
Postcode: SN2
0
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When I first approached Allen & Harris 2 years ago to arrange a viewing, I cannot fault anything. Professional and good communication and eventually landed a house through them. After that, things went downhill. Day after paying a large amount of money for deposit and month in ...
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Comment on agent fees
Ok on the whole other than asking for more money for a service not provided.
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5 Star Review
Jan 25,2019
By:
'Robinette'
Jan 25,2019
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SN1
Sales (as a Buyer)
Postcode: SN1
1
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I have recently exchanged on a property and have nothing but good things to say about the staff I dealt with.
Jemma was extremely helpful throughout the negotiating process, while the sales progression service provided by Lynn was exceptional. Had it not been for her, ...
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Comment on agent fees
N/A
1
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“I sold my house with Allen and Harris. My initial ......”
1 Star Review
Feb 13,2018
By:
'MarkS'
Feb 13,2018
Services: Sales (as a Vendor)
Sold price: £225000
Would you recommend?: No
Postcode: SN3
Sales (as a Vendor)
Sold price: £225000
Postcode: SN3
3
people found
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I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt ...
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Comment on agent fees
I negotiate the fees down and got a relatively good deal (financially, if not in terms of service!)
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“Had mixed experiences so far but recently Michael charles in ......”
5 Star Review
Oct 30,2017
By:
'Jayco89411'
Oct 30,2017
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: SN1
Lettings (as a Tenant)
Rent PCM: £650
Postcode: SN1
0
people found
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Had mixed experiences so far but recently Michael charles in the Cardiff lettings support centre (sequence) was pleasantly proactive and professional when dealing with a renewals error on their part. He did z great job and I hope that the others in the team aspire ...
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Comment on agent fees
Not impressed with the fees but everywhere charges so us renters never win anyway
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“Terrible!! As a landlord I relied upon Allen and Harris ......”
1 Star Review
Aug 08,2017
By:
'JR'
Aug 08,2017
Services: Lettings (as a Landlord)
Rent PCM: £625
Would you recommend?: No
Postcode: SN22
Lettings (as a Landlord)
Rent PCM: £625
Postcode: SN22
4
people found
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Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major ...
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Comment on agent fees
Bad considering they evidently do not do the job thoroughly.
4
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“Avoid, Avoid, AvoidSince collecting my keys to a rented house ......”
1 Star Review
Aug 04,2017
By:
'stiggy'
Aug 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: SN1
Lettings (as a Tenant)
Rent PCM: £950
Postcode: SN1
1
people found
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Avoid, Avoid, Avoid
Since collecting my keys to a rented house I have been left so disappointed and really hacked off.
Their property management company is VEM who are just as inadequate as Allen and Harris - they must be on a bonus to not ...
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Comment on agent fees
Outrageous
As there would only be 1 type of check to do as I paid 6 months in advance I still had to pay £450 for a £30 search - daylight robbery
1
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“I Left an email for Helen, to state that my ......”
5 Star Review
Aug 02,2017
By:
'Miss'
Aug 02,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SN6
Lettings (as a Tenant)
Postcode: SN6
0
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I Left an email for Helen, to state that my rented property's boiler had malfunctioned within the same day I had a very nice plumber arrive who quickly identified the issue and had it working again and thoroughly checked it to make sure the issue ...
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Comment on agent fees
N/a
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“The customer service is appalling. The pre-arranged survey was also ......”
1 Star Review
Mar 29,2017
By:
'wah3ed'
Mar 29,2017
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SN1
Sales (Prospective customer)
Postcode: SN1
4
people found
this helpful
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They ...
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Comment on agent fees
They are not worth their commission, as they would probably have lost me a buyer if they had arranged a viewing of the property with the buyer and not bothered to turn up.
4
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“As a landlord, treated with contempt, no communications internally. Consistantly ......”
1 Star Review
Mar 13,2017
By:
'Very'
Mar 13,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SN25
Lettings (as a Landlord)
Postcode: SN25
3
people found
this helpful
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done.
Tenants have to wait well over time limit to pay back deposits, excuses constantly & no action....
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“Shockingly poor levels of communication and service. Having been charged £180 ......”
1 Star Review
Jan 05,2017
By:
'Avoid'
Jan 05,2017
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SN4
Sales (Prospective customer)
Postcode: SN4
2
people found
this helpful
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct ...
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Comment on agent fees
£180 up front (non-refundable) for "marketing" is a joke given the levels of service on offer
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“The worst of the WORST! They promise us £1000 incentive to ......”
1 Star Review
Feb 02,2016
By:
'Trying'
Feb 02,2016
Services: Sales (as a Buyer)
Sold price: £235000
Would you recommend?: No
Postcode: SN2
Sales (as a Buyer)
Sold price: £235000
Postcode: SN2
1
people found
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The worst of the WORST! They promise us £1000 incentive to buy a house and they...
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What agent could do to change your mind?
Too high
Attached Filesnbsp;
Comment on agent fees
Too high
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“I arranged to view four separate houses on one busy ......”
1 Star Review
Dec 01,2013
By:
'Mr'
Dec 01,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SN1
Lettings (Prospective customer)
Postcode: SN1
1
people found
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I arranged to view four separate houses on one busy Saturday morning/afternoon. Allen & Harris were made aware of this and the fact that I had booked my viewings in sequence so that I could get to see them all.
Firstly, the agent turned up ...
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“I have had the worst experience unfortunately with Allen & Harris, ......”
1 Star Review
Jan 12,2013
By:
'Unhappy'
Jan 12,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SN1
Lettings (as a Tenant)
Postcode: SN1
3
people found
this helpful
I have had the worst experience unfortunately with Allen & Harris, they were very efficient on the day that I needed to view the flat, however, after that day I was on an extremely tight deadline with a new job starting and Christmas and New Year ...
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What agent could do to change your mind?
The agent could have explained the opening hours of their accounts department and told me to have either made a bank transfer earlier on in the week so that they could have checked it was in their account or they could have told me to make a debit card payment - its frustrating because the money was already and I chose that method because I thought it would be easier and they were fully aware that I needed the keys today and that I was travelling 3 hours with a car full of stuff!!!
Attached Filesnbsp;
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“Having used - and been disppointed with - Allen & Harris ......”
1 Star Review
Oct 31,2012
By:
'Swindon'
Oct 31,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
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Having used - and been disppointed with - Allen & Harris when I had rented with their Oxford branch a few years back, I had promised myself never to do business with them again. However, I found a property that was perfect for me being let ...
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“To Sequence Homes AKA Allen & Harris (Sent via there feedback)......”
1 Star Review
Dec 05,2011
By:
'Mr'
Dec 05,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
4
people found
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To Sequence Homes AKA Allen & Harris (Sent via there feedback)
After renting a property through yourselves for over 3 1/2 years also being my first rented property. I would say all was fine par when I moved in the place was like a trash site. Nothing was ...
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What agent could do to change your mind?
After renting a property through yourselves for over 3 1/2 years also being my first rented property. I would say all was fine par when I moved in the place was like a trash site. Nothing was cleaned, replaced or decorated. Then when I decided to leave the property. Never have I seen an unorganised clearly landlord biased service in getting a deposit back (The landlord hasn¢â‚¬â„¢t made a claim yet or responded but take this as that they do just so we can extend the 10 day legal deposit return period) The 10 days are there to protect the person renting but I see you just loop hole that regardless. I feel totally let down by sequence homes and totally uncared for. Delays caused by the inventory service, multiple delays from yourselves, multiple failed communications with me. I would never use your service or recommend your service to anyone. I have always been the one to phone up and find out the bad news on the mistakes/delay which should of been communicated with me the same day by phone not a few days or ¢â‚¬Ëœa oh sorry I forgot¢â‚¬â„¢ days later by e-mail. A quote for a sink that has taken well over a week. A net curtain not even included on my inventory then telling me I have to wait to see if it ok that the landlord doesn¢â‚¬â„¢t want to claim for something they cant legally claim for anyway. I have just moved home, I am stressed in need of the money which is rightfully mine during the most crucially tight part of the year. I sit here nearly a month on with ‚£0 returned. I am not at the point of writing a formal complaint to the property ombudsman, yourselves and considering taking it to Watchdog/CAB. I wonder how many other of your EX tenants are being treated this way.
Attached Filesnbsp;
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“Have been renting an Allen and Harris property for the ......”
1 Star Review
Jan 20,2011
By:
'Tim'
Jan 20,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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Have been renting an Allen and Harris property for the last two years. Attempts to contact them to repair faults with the property have met with silence - the broken window handle wasn't too bad, the leaking tap was costly, but probably waiting six months ...
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