100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 07,2017
Aug 07,2017
0
people found
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this helpful
I would not use again, no problem with the staff but when I left after 6 months they tried to bill me for damage that was already done, when I asked for my deposit they sent me a link to fill out, you then have to wait 2 working days, once its been approved you then have to wait up to 5 working days to show in your account, I ended paying interest on the deposit I borrowed from my bank, never had this trouble in past renting, just a big con so they get interest on your deposit.
Comment on agent fees
Bad, as when you have completed 6 months they ask for another £50 to renew you tenancy, why? your Terms and conditions are the same. If 2 people live at the property they ask another £200, why? just to have their name on the tenancy. Big con!!!
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Aug 15, 2017
I am sorry if there was a delay in the deposit being returned to you but unfortunately, we have no control on the length of time it takes the Deposit Protection Service to return the deposit once the repayment is requested. Your signed DPS paperwork at the beginning does clearly state the deposit money is transferred to the DPS who hold the money for the duration of the tenancy. It also details how they repay the money. Unfortunately, we have no say in this and cannot speed it up. The renewal fee is £50 per property and not per person. None of our tenants have ever been charged £200 for a renewal. All our tenants are given detailed Terms of Business which clearly state our fees before a tenancy starts.You signed our terms of business before you moved into the property so would have been aware what we charge. All our fees are on there as well as displayed in our office. Best of luck in your new property.
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Latest Reviews
12th Sep 2017
reviewed by 'Hisham'
15th Aug 2017
reviewed by 'Jerry'
9th Aug 2017
reviewed by 'David'
7th Aug 2017
reviewed by 'Dave'
30th Mar 2017
reviewed by 'Huntingdon'
20th Jan 2017
reviewed by 'Jack'
Opening Hours
Address
Noonan Crane Property Management
34-36 Market Square
St Neots
Cambridgeshire
PE192AA
0844 351 061
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £520 | £1,625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 12,2017
Sep 12,2017
1
people found
this helpful
this helpful
The guys at Noonan Crane are professional. They're very organised. If you ask them a question they genuinely ask the landlord and most of the time they'll give you an answer right away (so you don't have to wait for days/weeks like with other ...
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Comment on agent fees
High
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Aug 15,2017
Aug 15,2017
0
people found
this helpful
this helpful
I have been a tennant with Noonan Crane for over 5 years and can highly recommend the agency. They are a fantastic team who deliver a first rate service to their tenants. When there has been an issue with the property I have called and the ...
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Aug 15, 2017
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Thank you Jerry. Your comments are very much appreciated. ...
Aug 09,2017
Aug 09,2017
1
people found
this helpful
this helpful
Excessive checkout costs, given that the service took less than 1 hour (even allowing for one more hour to write the briefest of reports) for £150.00, and given that the landlord has to pay for an identical inventory as one year ago. Five attempts to get return ...
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Comment on agent fees
Excessive and profiteering at expense of their clients
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Aug 15, 2017
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Thank you for your review. I am sorry to hear of your disappointment with my response to your orginal email. A further detailed email was sent to clear up any confusion on what you and the landlord actually paid. We are very transparent with our costs. We set out all our fees in our tenant's terms of business before a tenancy begins. This is signed by all tenants to say they have read, understood and agreed to so there are no surprises at the end of the tenancy. I agree there was a delay in us ...
Aug 07,2017
Aug 07,2017
0
people found
this helpful
this helpful
I would not use again, no problem with the staff but when I left after 6 months they tried to bill me for damage that was already done, when I asked for my deposit they sent me a link to fill out, you then have to ...
read full review
read full review
Comment on agent fees
Bad, as when you have completed 6 months they ask for another £50 to renew you tenancy, why? your Terms and conditions are the same. If 2 people live at the property they ask another £200, why? just to have their name on the tenancy. Big con!!!
Was this helpful?
Yes
Yes
Aug 15, 2017
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(1)
I am sorry if there was a delay in the deposit being returned to you but unfortunately, we have no control on the length of time it takes the Deposit Protection Service to return the deposit once the repayment is requested. Your signed DPS paperwork at the beginning does clearly state the deposit money is transferred to the DPS who hold the money for the duration of the tenancy. It also details how they repay the money. Unfortunately, we have no say in this and cannot speed it up. The renewal fe ...
Mar 30,2017
Mar 30,2017
0
people found
this helpful
this helpful
Was left without water overnight due to workers in flat next door (same owner, looked after by noonan crane) turning it off. Danny couldnt have cared less.
Left flat cleaner than at moved in but had 100 taken out of deposit. Took over a month to ...
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Comment on agent fees
Rip off 100 quid renewal fee for nothing.
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Aug 15, 2017
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Thank you for your review, I am sorry to hear you were dissatisfied with the service you received.
The water issue was rectified the same day it was reported. The issue occurred overnight and we were unaware of the issue until you reported it the following morning.
The cleaning costs were agreed prior to the deposit being released. We instructed the cleaner after you emailed to say you didn't have enough time to complete the required cleaning.
The renewal fee was not £100, you were cha ...
Jan 20,2017
Jan 20,2017
1
people found
this helpful
this helpful
My advice would be: do not rent through this estate agent. I rented from them for 6 months and had no water pressure for the entire length of the tenancy, my complaints were shrugged off and nothing was done to rectify it. Our dishwasher broke down ...
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Comment on agent fees
Fees in line with other agents in the area.
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Aug 15, 2017
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Thank you for your comments on your renting experience with Noonan Crane. Your water pressure problem was, in fact a problem with Anglian water and they dealt with it. Unfortunately, there was nothing we could do as a Letting Agent to rectify this problem. We appreciate there was a delay with the dishwasher, for which we apologised for but at the time, we were advised it was not used. Our final checkouts are conducted by an independent third party and therefore the lack of cleaning was brought u ...
Dec 02,2016
Dec 02,2016
0
people found
this helpful
this helpful
Noonan Crane are a very professional agent and always polite and helpful. We have dealt with other letting agents in the past where we felt we did all the phoning to get things done. We have two properties being let through this company and they ...
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Comment on agent fees
Good
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Nov 08,2016
Nov 08,2016
0
people found
this helpful
this helpful
What a professional agency.This is so refreshing especially as they are handling our 1st buy to let property.
Danny was especially helpful finding a professional tenant within a few days of being given the instruction.
He hand held us through the process.He continues ...
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Comment on agent fees
The fees are competitive without compromising on professionalism.We have a fully managed service
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Jun 26,2015
Jun 26,2015
1
people found
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Recommended by a friend who knew I was having problems with another firm, never looked back , these guys do a really good job payments always on time inspections carried out regularly and competitive quotes obtained for any repairs ,look no further....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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