60% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 06,2017
Aug 06,2017
7
people found
this helpful
this helpful
Worst experience with any Letting Agent I've ever had. Would recommend avoiding them 100%
They initially told me I could move in one date, and then when it came to start paying them they decided I couldn't so I had to delay my move.
I had no experience moving cities so had no idea what I was doing. And from that point on they definitely took advantage of that or were just so poorly managed it came across that way.
They'd come for viewings without telling me first, despite having my number and email address when THEY wanted something. This happened on more than one occasion.
A friend of mine actually came to view the property on one of those occasions and they'd tried to let themselves into my room. It was locked, which actually baffled them because they somehow had in their records that the room was unoccupied... My friend explained that wasn't the case.
We found evidence of mice pretty quickly living there and a severely damaged window in the living room. So in the winter there were rodants running around in the summer we couldn't open said window at all. Despite trying to resolve the issue nothing was done.
A year after starting my tenancy I understandable had had enough and wanted to leave. As I was returning my keys I asked when I could expect to get my deposit back, and they told me it'd be x number of days after the property (a shared house) was empty. This wasn't in my tenancy agreement, as it was a student property and all of our tenancies were supposed to end on the same date.
So id apparently have to wait for the last tenant to leave a month after me. I explained I had taken photos and cleaned the property etc with a housemate who was also leaving that day, and asked what would happen if the remaining tenant damaged or messed up any communal area - I was told I'd have to travel back to Plymouth when the last tenant leaves and clean/inspect for damage again despite living hours away.
Guess what happened? I was emailed saying they'd be taking a large chunk of my deposit because of communal damage and mess. I obviously stood my ground and argued my case. They eventually (reluctantly) got in touch with that final tenant and he admitted the damage was done by him. I'm so glad I didn't just pay like they pushed me to.
They still wanted to take a substantial amount out of all of our deposits though. I questioned many times where exactly that money would be going and what the mess was. I was eventually told the back door had dirt on it... Despite me having photo evidence that said marks weren't there when I left I was told they were still going to take the money and if I wanted to I could take the issue further (which could take months) with the company holding my deposit. I understandably needed the money back and couldn't afford to wait that long so had to give in.
Honestly, just look at all the reviews on here and REALLY question whether it's worth the risk. Property Links were rude, patronising and generally far worse than all of the other places I've dealt with since.
They initially told me I could move in one date, and then when it came to start paying them they decided I couldn't so I had to delay my move.
I had no experience moving cities so had no idea what I was doing. And from that point on they definitely took advantage of that or were just so poorly managed it came across that way.
They'd come for viewings without telling me first, despite having my number and email address when THEY wanted something. This happened on more than one occasion.
A friend of mine actually came to view the property on one of those occasions and they'd tried to let themselves into my room. It was locked, which actually baffled them because they somehow had in their records that the room was unoccupied... My friend explained that wasn't the case.
We found evidence of mice pretty quickly living there and a severely damaged window in the living room. So in the winter there were rodants running around in the summer we couldn't open said window at all. Despite trying to resolve the issue nothing was done.
A year after starting my tenancy I understandable had had enough and wanted to leave. As I was returning my keys I asked when I could expect to get my deposit back, and they told me it'd be x number of days after the property (a shared house) was empty. This wasn't in my tenancy agreement, as it was a student property and all of our tenancies were supposed to end on the same date.
So id apparently have to wait for the last tenant to leave a month after me. I explained I had taken photos and cleaned the property etc with a housemate who was also leaving that day, and asked what would happen if the remaining tenant damaged or messed up any communal area - I was told I'd have to travel back to Plymouth when the last tenant leaves and clean/inspect for damage again despite living hours away.
Guess what happened? I was emailed saying they'd be taking a large chunk of my deposit because of communal damage and mess. I obviously stood my ground and argued my case. They eventually (reluctantly) got in touch with that final tenant and he admitted the damage was done by him. I'm so glad I didn't just pay like they pushed me to.
They still wanted to take a substantial amount out of all of our deposits though. I questioned many times where exactly that money would be going and what the mess was. I was eventually told the back door had dirt on it... Despite me having photo evidence that said marks weren't there when I left I was told they were still going to take the money and if I wanted to I could take the issue further (which could take months) with the company holding my deposit. I understandably needed the money back and couldn't afford to wait that long so had to give in.
Honestly, just look at all the reviews on here and REALLY question whether it's worth the risk. Property Links were rude, patronising and generally far worse than all of the other places I've dealt with since.
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Latest Reviews
21st Sep 2018
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reviewed by 'Landlord'
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reviewed by 'Pete1'
28th Sep 2016
reviewed by 'Property'
18th Jan 2015
reviewed by 'Kelly'
Opening Hours
Address
Property Links (Plymouth)
104 North Hill
North Baddesley,Plymouth
Devon
PL4 8HW
01752 252502
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 67% | £0 | £0 |
| Lettings | 100% | 50% | £600 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 6 | 7 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 21,2018
Sep 21,2018
0
people found
this helpful
this helpful
Worst letting company I've ever had the displeasure to deal with.
Failed to tell me a man was coming round to test the fire alarms so was woken up by a man in my flat one Sunday morning (I am a young girl by myself ...
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Comment on agent fees
I don't think they are disclosed honestly until you have signed.
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Apr 17,2018
Apr 17,2018
0
people found
this helpful
this helpful
I must say I am mighty impressed with the speed and professionalism of the 2 girls in the office. Their attitude and attentiveness to detail was a pleasure to see and they were both very accommodating with regard to my request. Within hours I was fully ...
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Comment on agent fees
Good
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Mar 09,2018
Mar 09,2018
2
people found
this helpful
this helpful
The staff need training on what customer service means, very rude and arrogant branch. The attitude of the girl I spoke to was disgusting....
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Comment on agent fees
No fee paid
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Aug 06,2017
Aug 06,2017
7
people found
this helpful
this helpful
Worst experience with any Letting Agent I've ever had. Would recommend avoiding them 100%
They initially told me I could move in one date, and then when it came to start paying them they decided I couldn't so I had to delay my move.
I had ...
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Sep 28,2016
Sep 28,2016
5
people found
this helpful
this helpful
A property went live on Zoopla on Sunday, I rung them on the Monday at 9am to request a viewing, I was told I couldn't view until Thursday because it was tenanted so I drove past to take a look at the area and realised ...
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Comment on agent fees
Did not get a chance to pay them
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Jan 18,2015
Jan 18,2015
0
people found
this helpful
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We rented our our 2 bedroom property with property links as agents for quite a few years.
They always found us new tenants quickly when people wanted to move on. Karen always ensured things ran smoothly for us. I would highly recommend....
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May 21,2014
May 21,2014
0
people found
this helpful
this helpful
Property links were very helpful to find me a student home for my final year. We left it last minute and they did their best to meet all of our home preferences. Whilst living in the property, any problems we had, we let them know ...
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Jan 28,2014
Jan 28,2014
1
people found
this helpful
this helpful
Always had a good experience with this agent, my shower stopped working, sent a email to the portal, had a phone call within an a hour, with a TX from a contractor who came round to look at the job within total 3 hours the shower ...
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Nov 12,2013
Nov 12,2013
3
people found
this helpful
this helpful
My family and I have been renting from Property Links for the last 3 years. When we went to view the house initially, it had been occupied by students but Property Links bent over backwards in the first few weeks and months to enable us to ...
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Jan 18, 2014
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(1)
Many thanks for your words, the staff do try very hard to get every thing right, in a very demanding environment , despite trying its seems impossible to please every one, I am pleased you are one of many that we have pleased. MD ...
Mar 28,2013
Mar 28,2013
1
people found
this helpful
this helpful
I rented a property for years with this company as I had no choice to stay where I was. They left me eith no heating for the last 4 years, a rotten balcony for a year and a half. The hole place is damp to the ...
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What agent could do to change your mind?
Change attitude and sort problems out when askedAttached Filesnbsp;
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Jan 31,2013
Jan 31,2013
3
people found
this helpful
this helpful
I have been renting from property links for 3 years now and have just signed for anther 6 months.
During my contract i have experienced minor problems within the property of which were dealt swiftly and proffessionaly without any inconvenience to myself. If you are looking for ...
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Feb 11, 2013
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(1)
Thank you for your comments. ...
Jan 29,2013
Jan 29,2013
2
people found
this helpful
this helpful
I rented a property through property links recently and I found them to be very helpful and fast moving with the application process. There procedure of having personal account managers who help you through each and every step is a very personal and professional service. ...
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Nov 10,2012
Nov 10,2012
4
people found
this helpful
this helpful
I moved out of a flat let through property links a few weeks ago and couldn't of been happier with the service of this company. The girls in the office were very pleasant and infomative; I wouldn't hesitate to use them again if I moved ...
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Nov 12, 2012
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(1)
Thank you very much for your comments, what a nice change to see some positive remarks. ...
Jul 10,2012
Jul 10,2012
2
people found
this helpful
this helpful
I called them for my disabled son, we were told that he could move in and that they accepted the councils "bond scheme" we were expecting to find a payment of £320, I was told the property was a nice clean place with respectable tenants including ...
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What agent could do to change your mind?
BEEN HONEST AND UP FRONT ABOUT COSTS NOT MISLED MY DISABLED 20 YEAR OLD DISABLED SON ABOUT THE CONDITION OF THE PROPERTYAttached Filesnbsp;
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Nov 12, 2012
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(1)
This report is abuse, this person has no understanding about how to rent a property, he was the farther of the actual person viewing, he had not even been in the property to assess any of the above complaint.This company spoke to this man who was going to remove this, however seems not to have done so... Any person reading his coments would understand. ...
Jun 01,2012
Jun 01,2012
4
people found
this helpful
this helpful
lovely people when theyre trying to get you to move in. however in 8 months of being a tenant with them, they did not want to know at all any concerns i had over the period. only concerned with getting their mopney every month. oh, and ...
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Nov 12, 2012
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Dear Sir, no one was trying to keep any deposits, this tenant like everyone is part of the TDS and if there where deposit type issues, then the tenant had the right to dispute such with the TDS., rent needs to be paid each month, dreadfull situation, signed as an AST conditions, if the company had to keep chasing for rent then i am sorry for this, the company only ever chases rent which is late comming in. pay the rent on time, you wont get chased. ...
Mar 02,2012
Mar 02,2012
3
people found
this helpful
this helpful
Absoloutley disgusting estate agents! Never would i reccomend them too anyone, since being in my property i have been infested with mice which were there before we moved in and were never told about it, also the flta is covered in damp which has caused ...
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What agent could do to change your mind?
ABSOLOUTLEY DISGUSTING ESATE AGENTS! NEVER WOULD I RECCOMEND THEM TOO ANYONE, SINCE BEING IN MY PROPERTY I HAVE BEEN INFESTED WITH MICE WHICH WERE THERE BEFORE WE MOVED IN AND WERE NEVER TOLD ABOUT IT, ALSO THE FLTA IS COVERED IN DAMP WHICH HAS CAUSED ME TOO HAVE A CONSTANT CHEST INFECTION! EVERY TIME THEY SAY THAT THEY WILL CALL YOU BACK THEY DONT, AND THEY WERE ALSO LATE ON DOING OUR RENOVATION CHECKS WHICH IS DANGEROUS AND WE NOW HAVE DODGEY ELECTRICS. THEY LEFT US WITHOUT HOT RUNNING WATER AND WHITE GOODS FOR ALMOST TWO EEKS! PLEASE DONT GO WITH THEM AS THEY WILL NEVER EVER SORT THINGS OUT FOR YOU! WORST ESTATE AGENTS EVERRRRR!Attached Filesnbsp;
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Nov 13, 2012
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(2)
Please ensure you use the correct terminology. Lettings Agents do Lettings - Estate Agents sell houses. ...
Feb 27,2012
Feb 27,2012
2
people found
this helpful
this helpful
I was a landlord that had never let in Plymouth before so I used Property Links find a tenant only service. Within a few days of the property being advertised Property Links called to say they have a lovely lady who would like to rent ...
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What agent could do to change your mind?
Look at the referencing you have on a prospective tenant and accord the landlord accoringly. So if the referencing says to decline the tenant then the agent should advise the landlord to decline the tenant.Attached Filesnbsp;
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May 21, 2014
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From first hand experience, i know there are a lot of bad landlords, and i'm sure equally there are awful tenants, however i do think some of the responses you have given on this site are disappointing. I would advise you to proof read your response and use a spell checker. There are numerous grammatical and spelling errors - it looks very unprofessional. Your responses are also far too personal and opinionated. Whilst i appreciate you are defensive of your company, never forget good customer s ...
Feb 10,2012
Feb 10,2012
3
people found
this helpful
this helpful
Experienced numerous problems with the agent over the course of 2 years including
- Taking months to get a leaking toilet fixed causing damage to the 2 properties below, both of which have no relation to Property links.
- A faulty lock on the front door that ...
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May 27,2011
May 27,2011
4
people found
this helpful
this helpful
I have received appalling service from this agency, such as them promising to fix dangerous faults but never actually doing a thing.When I complained he was very intimidating and threatening. They are also trying to charge me for damages that were here when I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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