67% sales valuation accuracy
33% sales fee satisfaction
Jun 01,2012
Jun 01,2012
5
people found
this helpful
this helpful
This property was on the market with two agents and the owner had accepted an offer from us through the other one. Our agent contacted Connells to let them know that an offer had been accepted. Connells then found out how much we had offered and engineered a gazumping. We complained, but they didn't apologise, merely quiblled over the definition of gazumping. It was a terrible customer service experience and while they may not have broken the law they did put us and the seller in an awkward position and the way they did it certainly wasn't right. Due to the way our complaint was handled we would never consider using Connells and would warn you off of them. Needless to say we purchased a different house through our agent and have now moved into the property, and we have given our agent a much better review!
What agent could do to change your mind?
They could have been more understanding when we complained and simply apologised. Instead they insisted they hadn't broken the law and wouldn't back down in the slightest. Seriously, all we wanted was an apology, but they stood by their despicable behaviour which while legal, was not moral.Attached Filesnbsp;
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Latest Reviews
10th Jul 2023
reviewed by 'Dan Tucker'
3rd Dec 2018
reviewed by 'Hariold'
6th Nov 2018
reviewed by 'Seller,'
1st Jun 2012
reviewed by 'LS'
Opening Hours
Address
Connells
11 Glanvilles Road, Glanvilles Mill
Ivybridge
Devon
PL21 9PS
01752 691 200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £347,500 | £365,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 10,2023
Jul 10,2023
0
people found
this helpful
this helpful
There are many good estate agents to sell your house with in Ivybridge, but Connells certainly aren’t one of them. Having just completed a purchase with them, I can confidently say I would never sell with them – even if they were the last estate ...
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Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
Friendly, helpful and professional approach. All viewings conducted well and communication good. I felt that my views were always considered and acted on....
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Comment on agent fees
Good.
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Dec 03,2018
Dec 03,2018
1
people found
this helpful
this helpful
Our experience of selling a property through Connells was a bad one. During the process we raised a complaint. The complaint was acknowledged but never dealt with, as had been indicated, before completion. After completion the complaint was still not addressed and Connells failed to ...
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Comment on agent fees
The fees were typical. However, if the high street agent is to survive the challenge presented by the internet, we would suggest they need to deliver something of "value"; such as excellent service. Since that "value" was missing, the fee charged was too much.
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Nov 06,2018
Nov 06,2018
0
people found
this helpful
this helpful
Awful. Awful for a whole range of reasons. The main ones being leaving my property unlocked after a viewing; 'forgetting' to mention that buyer wanted white goods, curtains and a new wardrobe included in the price, only mentioning this at the 11th hour and then ...
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Comment on agent fees
Poor
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Jun 01,2012
Jun 01,2012
5
people found
this helpful
this helpful
This property was on the market with two agents and the owner had accepted an offer from us through the other one. Our agent contacted Connells to let them know that an offer had been accepted. Connells then found out how much we had offered ...
read full review
read full review
What agent could do to change your mind?
They could have been more understanding when we complained and simply apologised. Instead they insisted they hadn't broken the law and wouldn't back down in the slightest. Seriously, all we wanted was an apology, but they stood by their despicable behaviour which while legal, was not moral.Attached Filesnbsp;
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
