St Johns Wood, London, NW8
3.6/5, 22 reviews
64% recommended

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“If I could give them 0 stars I would. I don't ......”

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Aug 04,2017
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Darren
By: 'Angry'
Aug 04,2017
55 people found
this helpful
If I could give them 0 stars I would. I don't think anyone on this planet has ever made me as angry as these estate agents. The whole thing is a joke and a scam. Everything is a fight with them. They don't fulfil their contracts, they don't fix things, they don't respond to you, they're negligent. What else can I say?!

WHATEVER YOU DO, DO NOT GO NEAR THEM!!!!!!!

Since living in our flat, they failed to fix any issues we have had (which were meant to be done before we moved in) and we had to fight for them to be fixed. It took a good two months. They're negligent - they'll let you get physically hurt and then still wont care. They'll also let you get burgled - numerous times - and still not care.

They'll also then pretend they care by getting the Director (or so called) and head of customer relations to contact you who will then again, DO ABSOLUTELY NOTHING.

The only thing they could do to make this right is refund my last year of rent because who knows what the hell we've been paying for.

To be honest, they're a scam. How they're still allowed to operate as a company - god only knows.
Comment on agent fees
They're a joke. They screwed up right from the start and still refused to give us any money off. Complete joke.
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By: Angry Sham Hater
Aug 07, 2017
I already spoke to you. You know everything thats happened and gone on yet you do not reply. Why would I choose to speak to you now? The only reason you 'care' now is because I've publicly stated how bad you are. Perhaps you should just actually pay attention to your inbox and solve these problems in the first place.
By: Marilyn
Aug 07, 2017
Dear Sir/Madam

I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.

Kind regards,
Marilyn Head of Customer Relations

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Latest Reviews

View all Reviews 22
4th Nov 2021
reviewed by 'Lindy'
“As a seasoned Property Finder I immediately notice the attitude and helpfulness of estate agents, whether it be sales or ......”
17th Sep 2021
reviewed by 'Song'
“Jack from Dexters works really hard; and really kind and responsive all the time. I highly recommend him to find ......”
3rd Aug 2021
reviewed by 'Giwon'
“Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and ......”
7th Jan 2021
reviewed by 'Tatiana Kaf'
“As a landlady it is the second time these past two years that I have cooperated with Jennifer and her ......”
13th Nov 2020
reviewed by 'Liliana'
“Jessica Jackson provided me a really good and professional service and her approach was very genuine and persistent regarding my ......”
4th Mar 2020
reviewed by 'Juliette'
“Jody Benjamin recently helped me find my new flat and was super helpful and friendly during the process. Would definitely ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
4 St Anns Terrace
St Johns Wood,London
Greater London
NW8 6PJ
020 7483 6300, 020 7483 6330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 7 7 0 0 0 0 2 1
Areas covered
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
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“As a seasoned Property Finder I immediately n......”

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Nov 04,2021
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Jack
By: 'Lindy'
Nov 04,2021
0 people found
this helpful
As a seasoned Property Finder I immediately notice the attitude and helpfulness of estate agents, whether it be sales or lettings. Some can be vague and unhelpful when it comes to the many questions I ask on behalf of my clients. I found Jack Zadmehr ...
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By: Louise Smith
Jan 05, 2022
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Dear Lindy, It’s great to hear that you have had a brilliant experience with our St Johns Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team ...

“Jack from Dexters works really hard; and real......”

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Sep 17,2021
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Jack
By: 'Song'
Sep 17,2021
0 people found
this helpful
Jack from Dexters works really hard; and really kind and responsive all the time. I highly recommend him to find your right place....
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By: Louise Smith
Jan 17, 2022
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Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Louise Smith Customer Relations Team ...

“Ms. Hollie Jasmine helped me greatly in getti......”

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Aug 03,2021
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Hollie
By: 'Giwon'
Aug 03,2021
0 people found
this helpful
Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and clear paper work, and was the main reason why I decided to.sign my contract with Dexters. Thanks alot Hollie :)...
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By: Giwon
Apr 27, 2022
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I'd like to retrieve this review. One word, don't use this agency. My partner and I were misled to sign a contract with a house that is under construction work. We have been suffering since we moved in with excessive demolition and drilling noise everyday. The building is constructing a penthouse and remodeling the outer walls, and we were never informed of such important information. We were led to sign a 1 year contract with no break clause. We should have noticed that there was something we ...

“Excellent team!!...”

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Jan 07,2021
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Jennifer
By: 'Tatiana Kaf'
Jan 07,2021
0 people found
this helpful
As a landlady it is the second time these past two years that I have cooperated with Jennifer and her team form St John’ s Wood Office. From the first time I met Jennifer I knew that I had to do with a polite, professional ...
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By: Sarah Tranter
Jan 22, 2021
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Dear Tatiana, Thank you for your review. It's great to hear that you have had a brilliant experience with our St John's team and will bring your comments to the attention of the Director for the office. Kind regards, Sarah Tranter ...

“Jessica Jackson provided me a really good and......”

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Nov 13,2020
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Jessica
By: 'Liliana'
Nov 13,2020
0 people found
this helpful
Jessica Jackson provided me a really good and professional service and her approach was very genuine and persistent regarding my flat research. I felt very confident when i went for viewings....
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“Jody Benjamin recently helped me find my new ......”

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Mar 04,2020
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Jody
By: 'Juliette'
Mar 04,2020
0 people found
this helpful
Jody Benjamin recently helped me find my new flat and was super helpful and friendly during the process. Would definitely recommend!!...
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“I have been very fortunate to have Gerrard Ga......”

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Sep 15,2019
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Gerrard
By: 'Hamid'
Sep 15,2019
1 people found
this helpful
I have been very fortunate to have Gerrard Gallen,Senior Property Manager,West Hampstead Team manage my rented property. He has been prompt in attending to issues and helpful to landlords in issues which are not directly related to property management.I wish him progress ...
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“Extremely Poor experience(nightmare) - Tenant...”

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Jun 15,2019
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Heyrie
By: 'Suffan'
Jun 15,2019
1 people found
this helpful
We moved to London recently and unfortunately ended up liking a property which was being facilitated by Dexters. Our experience with them has been an epitome of unprofessionalism with rectification of their mistakes/comprises a few to mention: - mistake in agreeing on the start ...
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Comment on agent fees
Na - we don’t have to pay an agent fee anymore as per a regulatory rules recently passed.
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“AVOID AT ALL COSTS !! (Literally, costs, they will bleed you ......”

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Jan 17,2018
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Darren
By: 'Outraged'
Jan 17,2018
25 people found
this helpful
AVOID AT ALL COSTS !! (Literally, costs, they will bleed you dry) Dexter's were so happy to take our money - the deposit, the fees, the first month's rent - and then were surprised when we wished to move into the property. The place hadn't even ...
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Comment on agent fees
Bad. I can't imagine what they are doing with the fees because they clearly aren't being used to pay anyone to do their f**king jobs!
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By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“I had an amazing experience with Ms Levi Da Silvia. ......”

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Dec 07,2017
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Levi
By: 'JWS'
Dec 07,2017
0 people found
this helpful
I had an amazing experience with Ms Levi Da Silvia. She was very professional and made me feel at ease. I highly recommend her to anyone looking for a flat in the area. She is a fantastic estate agent, well informed on the area and ...
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By: Marilyn
Dec 07, 2017
View all comments (1)
Dear JWS, I am writing to say thank you for your kind comments about the service you received from our St John's Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I received fantastic service from a member of staff called ......”

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Dec 07,2017
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Hayrie
By: 'Mrs'
Dec 07,2017
0 people found
this helpful
I received fantastic service from a member of staff called Hayrie so felt I had to write a review. Every question I had was dealt quickly and very detailed! She was polite and patient at all times and I couldn't have asked for a better ...
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Comment on agent fees
Very reasonable
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By: Marilyn
Feb 12, 2018
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Dear Mrs A, We are delighted to read that our St John's Wood Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Have been dealing with Jennifer for several years for all ......”

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Dec 07,2017
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Jennifer
By: 'NJW'
Dec 07,2017
0 people found
this helpful
Have been dealing with Jennifer for several years for all my properties in St John's Wood. Always on the ball and an amazing negotiator. George is Very professional and deals with tenancy issues superbly . Well done !...
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Comment on agent fees
Good for me
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By: Marilyn
Feb 12, 2018
View all comments (2)
Dear NJW, I am writing to say thank you for your kind comments about the service you received from our St John's Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I would like to thank Lee Ward at Dexters St ......”

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Nov 13,2017
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Lee
By: 'Grant'
Nov 13,2017
1 people found
this helpful
I would like to thank Lee Ward at Dexters St Johns Wood for his outstanding work in selling my properties. He not only knew what I wanted but he also managed to get me a very good deal. I will certainly use his services again, ...
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By: Marilyn
Dec 07, 2017
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Dear Grant, Thank you very much for your great review regarding our St John's Wood Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have been using George Violaris and his team inc ......”

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Nov 10,2017
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George
By: 'Gerald'
Nov 10,2017
0 people found
this helpful
I have been using George Violaris and his team inc Jennifer Wratten,Michael Agbobu, Hayrie Mehmet for many years and they have let my 2 properties in St Johns Wood without fail each time. Thus thankfully I have not been exposed to any voids. The team ...
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Comment on agent fees
Fees are acceptable and in line with market
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By: Marilyn
Dec 07, 2017
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Dear Gerald, I am writing to say thank you for your kind comments about the service you received from our St Jonh's Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“If I could give them 0 stars I would. I don't ......”

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Aug 04,2017
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Darren
By: 'Angry'
Aug 04,2017
55 people found
this helpful
If I could give them 0 stars I would. I don't think anyone on this planet has ever made me as angry as these estate agents. The whole thing is a joke and a scam. Everything is a fight with them. They don't fulfil their contracts, ...
read full review
Comment on agent fees
They're a joke. They screwed up right from the start and still refused to give us any money off. Complete joke.
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By: Angry Sham Hater
Aug 07, 2017
View all comments (2)
I already spoke to you. You know everything thats happened and gone on yet you do not reply. Why would I choose to speak to you now? The only reason you 'care' now is because I've publicly stated how bad you are. Perhaps you should just actually pay attention to your inbox and solve these problems in the first place. ...

“*When will these * be held accountable for their actions? Do ......”

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Aug 03,2017
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By: 'Alfred'
Aug 03,2017
49 people found
this helpful
*When will these * be held accountable for their actions? Do not use Dexters - even if your life depends on it. These guys make money out of people's misery. There is a reason why estate agents are the most despised profession going, because of companies ...
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Comment on agent fees
BAD - They should be paying their tenants not the other way around.
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By: Marilyn
Aug 07, 2017
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Dear Alfred, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Marilyn, Head of Customer Relations ...

“Working with Mike was a pleasure. Unfortunately he was unable ......”

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Jul 04,2017
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Michael
By: 'Josh'
Jul 04,2017
0 people found
this helpful
Working with Mike was a pleasure. Unfortunately he was unable to find us a property before we found privately, but his charming and consultative approach was exactly what was required at a time when me and my partner had became (like many others) disillusioned with ...
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“Hayrie in lettings took us to multiple viewings in St ......”

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Jun 03,2017
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Hayrie
By: 'GS'
Jun 03,2017
0 people found
this helpful
Hayrie in lettings took us to multiple viewings in St John's Wood. She had great local knowledge, was very helpful in explaining the process and properties. Thanks!...
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By: Marilyn
Jun 06, 2017
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Dear Sir/Madam, I am writing to say thank you for your kind comments about the service you received from our St Johns Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“The property has been fraught with issues, only some of ......”

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May 02,2017
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Darren
By: 'Extremely'
May 02,2017
35 people found
this helpful
The property has been fraught with issues, only some of which have been listed below. Due to mismanagement our property was also burgled with no further security measures taken post the event. As per the contract, the structure of the building is not appropriate. There ...
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By: S
Aug 04, 2017
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This is spot on!!!!! They are absolutely shocking. I wish I could go back in time and NEVER go near them again. It's funny that customer relations are asking you to email them. They never care either! The whole company is a sham. Its also scary how many people seem to have had serious issues with works being done and getting burgled. ...

“DONT CHOOSE THEM !!! they provided me a property which has ......”

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Nov 25,2016
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George
By: 'Jon'
Nov 25,2016
39 people found
this helpful
DONT CHOOSE THEM !!! they provided me a property which has no approval from original landlord, when I got their notice and moved out from my previous place they just told me I cant move in so I live in an airbnb for 3 days until I ...
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Comment on agent fees
terrible
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By: Marilyn
Dec 01, 2016
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Dear Jon, I am sorry to read your review and am keen to look into this matter for you. If you could send me further details to [email protected]. I look forward to hearing from you. Kind regards, Marilyn Plews Head of Customer Relations ...

“Two words define my experience with Dexter's. They are * The ......”

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Aug 26,2016
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Lazarus
By: 'Fettes'
Aug 26,2016
47 people found
this helpful
Two words define my experience with Dexter's. They are * The first time i got around to view a property with them they showed me property for not less than 2 minutes and pressured me into putting up a deposit. During contract negotiation process they do not ...
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Comment on agent fees
I paid for faulty documentation charges.
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By: Marilyn
Sep 05, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our St John's Wood Lettings Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“AVOID AVOID AVOID!!!I am one of four tenants currently ......”

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Jul 26,2016
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By: 'Lara'
Jul 26,2016
52 people found
this helpful
AVOID AVOID AVOID!!! I am one of four tenants currently renting a flat in North West London. Over the past 24 hours we have had no plumbing in the property (we have one toilet). After numerous phone calls, being passed from person to person with very ...
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Comment on agent fees
What are the fees going towards?! Nothing gets done - no one calls back, no one investigates anything - no one even answers the emergency number they put on the voicemail!
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By: Marilyn
Aug 09, 2016
View all comments (1)
Dear Lara, I am really sorry to hear that you have been unhappy with the service provided by our St Johns Wood Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:43 PM 03/07/2018 by allAgents

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