80% sales valuation accuracy
80% sales fee satisfaction
Aug 04,2017
Aug 04,2017
4
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Review about Lauristons lettings team. While the reviews for the sales team have been very positive overall, the same cannot be said for their lettings team. Incompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind.
The representative managing our property changed three times during our tenancy. Not a problem in itself, however, not once were we informed of the change or given new contact details. House issues had to be repeated numerous times to different employees (didn't really look like there was any office communication). When we did manage to get in touch to report any problems with the house the replies we got were completely disingenuous.
When asking for an update into our fourth week with a broken dishwasher we were asked Why don't you wash your plates in the sink?. When we called to ask for an update regarding a new boiler after living in a freezing house for two weeks we were told, you should have bought electric heaters and billed them to us. When all our showers stopped working we were told (at the end of a week of no hot running water) to shower in the gym or at our friends' houses. So just a few examples of a complete disregard and disinterest in managing the property. If all these answers came from the same property manager then I would put it down to one employee and not Lauristons, but these answers came from a variety of Lauristons Reps.
Emails went unanswered more often than not, calls were hardly returned, messages were not passed on.
Of course, an agency is only working on behalf of the Landlord and it his ultimately his/her decision whether repairs go ahead so delays to repairs and replacements were partially down to Landlord negligence. That said, not once did the agency even try to give of an impression that they remotely cared.
If you view a property managed by Lauristons, walk away…
The representative managing our property changed three times during our tenancy. Not a problem in itself, however, not once were we informed of the change or given new contact details. House issues had to be repeated numerous times to different employees (didn't really look like there was any office communication). When we did manage to get in touch to report any problems with the house the replies we got were completely disingenuous.
When asking for an update into our fourth week with a broken dishwasher we were asked Why don't you wash your plates in the sink?. When we called to ask for an update regarding a new boiler after living in a freezing house for two weeks we were told, you should have bought electric heaters and billed them to us. When all our showers stopped working we were told (at the end of a week of no hot running water) to shower in the gym or at our friends' houses. So just a few examples of a complete disregard and disinterest in managing the property. If all these answers came from the same property manager then I would put it down to one employee and not Lauristons, but these answers came from a variety of Lauristons Reps.
Emails went unanswered more often than not, calls were hardly returned, messages were not passed on.
Of course, an agency is only working on behalf of the Landlord and it his ultimately his/her decision whether repairs go ahead so delays to repairs and replacements were partially down to Landlord negligence. That said, not once did the agency even try to give of an impression that they remotely cared.
If you view a property managed by Lauristons, walk away…
Comment on agent fees
a lot of fees buried in the tenancy agreement...read carefully before signing
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Latest Reviews
16th Sep 2021
reviewed by 'Victoria'
21st Jul 2019
reviewed by 'Charlotte'
1st Jul 2019
reviewed by 'amanda'
10th May 2019
reviewed by 'Aquila'
7th Mar 2019
reviewed by 'Peppe'
Opening Hours
Address
Lauristons
172 Lavender Hill
Battersea,London
Greater London
SW11 5TG
020 7978 5800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £380,000 | £1,790,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 2 | 19 | 12 | 5 | 1 | 9 | 1 | 6 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 16,2021
Sep 16,2021
0
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Tamas was incredible when it came to helping us with our property search. The market has been absolutely crazy and Tamas went above and beyond to help us. He found us the perfect property and was very accommodating to our requirements. He was there to ...
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Dec 03,2019
Dec 03,2019
1
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Awful!
No communication. Emails constantly ignored, unless they need something from you, then you receive a bombardment of emails.
No customer service.
No help. And they charge extortionate check out fees, that are not fully disclosed in the contract.
Please save yourself the time and ...
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Jul 21,2019
Jul 21,2019
0
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Alex F at HQ is brilliant - she made the whole process of moving so much easier than it could have been. I am honestly so grateful for her support and have been very impressed. Highly recommend working with Alex on any move!...
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Jul 01,2019
Jul 01,2019
0
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I've been letting my flat through Lauristons for about 15 years and have been generally satisfied with the service but in recent months they have been absolutely amazing. We've had a really nasty experience with a trouble-making, rude and unreasonable tenant and Alexandra managed it brilliantly. ...
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May 10,2019
May 10,2019
0
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They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have promised we don't need to pay cleaning fee at the end of tenancy because it was not cleaned at all before we moved in. Their ...
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Comment on agent fees
Bad. I would rather donate all the money I paid them to charity and not to them. They didn't do their jobs and just keep lying I have spent hundreds of hours to ask them to remove landlord's personal stuff and dangerous furniture that could severely harm my 1 year old baby.Attachments
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Mar 07,2019
Mar 07,2019
2
people found
this helpful
this helpful
Can I select zero?
Unfortunately I have to register another terrible experience with an estate agency. The level of the service we have received has been embarrassing and incredibly poor, and when there are so much money involved plus the fees they charge, this is ...
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Aug 07,2018
Aug 07,2018
2
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They were not up-front and honest about their fees with us. After having lived in the flat, we were told that we had to pay over £500 for the renewal of the contract.
Throughout the tenancy we were good tenants. We left the flat spotless, paid ...
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Comment on agent fees
Extortionate. They will keep charging and charging you for even the smallest things.
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Sep 20, 2018
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Absolutely useless agency. I have emailed literally every department, multiple times and am still yet to get a response. They have been holding my deposit well past the 10 days they legally can and don't even have the common courtesy to tell us why.
Avoid at all costs. ...
Jan 31,2018
Jan 31,2018
5
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this helpful
this helpful
The worst letting agency I have ever come across.
If you are looking for a professional, efficient, understanding and helpful letting agency, then Lauristons is not the letting agency for you and may I advice you to run the other way.. far far away. James' ...
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Aug 04,2017
Aug 04,2017
4
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this helpful
Review about Lauristons lettings team. While the reviews for the sales team have been very positive overall, the same cannot be said for their lettings team. Incompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind.
...
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Comment on agent fees
a lot of fees buried in the tenancy agreement...read carefully before signing
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Jul 25,2017
Jul 25,2017
0
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OUTSTANDING!!!
If you want exceptional service, first class commitment and support for your all Letting needs, then ask for Mr EMIL TORRENS-WHITE whose professionalism is faultless. Your are assured of service over, above and beyond!...
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Comment on agent fees
Excellent, well earned and deserved fee
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Jun 16,2017
Jun 16,2017
0
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Absolutely fantastic service and always with a smile. Michael and Jonny could not have been more brilliant. We had the flat on the market with two other agents big Battersea estate agents previously who were more than hopeless and useless. Within a week Michael and ...
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Comment on agent fees
Good
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Jun 16,2017
Jun 16,2017
4
people found
this helpful
this helpful
I thought Foxtons were the worst State agents in London until I met Lauristons.
I will summarise my experience as a Landlord using their services:
1. Miscommunication between tenants and Landlords' needs-meaning they are only chasing the fee and don't care about both parts' needs so ...
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Comment on agent fees
Fees are really expensive considering the service
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May 10,2017
May 10,2017
3
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As a tenant i would advise to be careful and prepared when using this agent. They will try their best to charge extortionate fees such as checkout / break clause / renewal / check in / cleans. I would recommend negotiating these costs before signing. During the tenancy it ...
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Comment on agent fees
Terrible
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May 18, 2017
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(1)
I am sorry to hear of your disappointment with our service.
I apologise if regular maintenance and more urgent property defects were not rectified in line with your expectations. The property management team should respond and rectify these types of issues promptly, however in some instances they may be waiting on the landlords confirmation that they are in agreement with the works and costs involved. In regards to deductions and release of the deposit this can be a difficult process involving ...
Mar 01,2017
Mar 01,2017
0
people found
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Buying a flat with Jonny at Lauristons has been much more enjoyable than normal interaction with estate agents. He is friendly and honest and doesn't try to pull anything.
He is always happy to help and quick to respond.
He seemed to understand our requirements ...
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Comment on agent fees
standard
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Mar 13, 2017
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(1)
Dear Tracey,
Thank you very much for your positive review of our Battersea office and in particular of your experience working with Jonny.
If we can be of any further assistance, please do not hesitate to get in touch.
Best regards,
Darren Baker
Group Sales Director ...
Feb 17,2017
Feb 17,2017
0
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My experience at Lauristons was nothing short of exceptional. Mainly due to the fact that the agent we dealt with made sure the process was as swift and smooth as he could. Emil couldn't have been more helpful, from start to finish. If he wasn't ...
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Comment on agent fees
I wish these were lower, however no different to anyone else.
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Feb 13,2017
Feb 13,2017
0
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From start to finish Emil was very helpful. From the viewing to helping with any questions we had up to the point of ensuring we can get a parking permit for our new home. Thank you :)...
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Comment on agent fees
Are fee's ever good? Expensive as I have only ever gone private before. I do feel having extra for doing a reference was quite a lot.
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Oct 18,2016
Oct 18,2016
0
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I chose Lauristons to sell my two-bedroom flat in Clapham SW4. On the whole the agents were friendly and helpful.
I felt that the original agent was quite forward in his attempts to get me to sign with Lauriston but I was happy to go ...
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Comment on agent fees
I think the contract could have made it clearer the fee structure I was signing up to. It was confusing and led to stress and a complaint.
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Aug 11,2016
Aug 11,2016
0
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Julian Piku has really been amazing throughout the stressful process of trying to find and buy a place in London. Multiple attempts fell through but through his tenacity and going the extra mile to find me the perfect place within my tight timeframe, Julian finally ...
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Jun 18,2015
Jun 18,2015
6
people found
this helpful
this helpful
I have both let and sold a property through Lauristons, and I have to commend Patrick Molyneux-Child on his professionalism and courteous tenacity. He took ownership of the sale when it had been left in the doldrums, and oversaw it successfully through to completion. I ...
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Feb 11,2015
Feb 11,2015
1
people found
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Jay is an abosolutle star he is so helpful and his word is gospel the way he eases your worrys and concerns is second to none he is a very pleasant person and fun to be around...
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Feb 11,2015
Feb 11,2015
0
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Jay is an extremely proactive and solutions oriented individual. I appreciate the cost effective methods and advice he suggests to maintain our investment property so we can maximize our return....
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Feb 06,2015
Feb 06,2015
0
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Lauristons kept in contact with me during the process of finding a tenant, kept me well informed of their progress and found very reliable tenants with strong credit scores; I was happy with the rental income that they achieved for me and, to be honest, ...
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Feb 06, 2015
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Thank you for your lovely comments Sarah. Best wishes Silvia - Lettings Director ...
Feb 06,2015
Feb 06,2015
0
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faster and more efficient than their competitors. their secret , time and caring for requirements of both parties .keep up the excellent work.
Nicholina....
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Feb 06, 2015
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Thank you so much for your kind words of encouragement and support. Best wishes, Silvia - Lettings Director ...
Dec 10,2014
Dec 10,2014
0
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this helpful
I bought a flat in Stockwell in November 2013 that was not due for conversion completion until October 2014. Jonathan kept us up to date throughout the building works.
We moved in and there was barely a hitch or hardly any snagging list. they were accurate with ...
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Dec 05,2014
Dec 05,2014
0
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I recently bought a property, and Jonathan Roberts form Lauristons was the broker who managed the process.
Jonathan was very professional and thorough in handling the whole process, and his help and diligent follow up were crucial during the process.
Also, Jonathan always had a ...
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Nov 11,2014
Nov 11,2014
7
people found
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Sick a tired of getting phone calls from this office! I though about selling my property 2 years ago and all I get now is jumped up estate agents calling me. Last week Nigel called me and tried to bully me in to letting me allow ...
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What agent could do to change your mind?
STOP CALLING MEAttached Filesnbsp;
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Jan 02, 2015
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I have to say that a response was not needed nor was it expected. However this response is laughable and shows a true lack of professionalism. Not only does this response insinuate that my review is not factual, it also does not offer any form of compassion or understanding.
The reason Mr Budd why I did not bring this up on the telephone is that I did not wish to listen to you tell me what to do any further and arguing with you would of only prolonged the conversation. It was not until my ne ...
Sep 25,2014
Sep 25,2014
4
people found
this helpful
this helpful
We were mis sold our flat, lied to about what was going to be in the flat i.e. individual mail boxes which I had to fight with the builder to get. Were told we would be able to upgrade certain things in flat but ...
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What agent could do to change your mind?
Be honest and truthful don't just be thinking of the percentage your going to earn.Attached Filesnbsp;
Comment on agent fees
The flat was rejected by a couple then they had the cheek to ask for an extra ‚£5000 on top of what everyone else paid in flat.
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Nov 10, 2014
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Dear Writer,
We are very sorry to hear of your disappointment in your recent purchase.
For any off plan purchase, details within the development brochure and marketing material, along with those distributed to your solicitor, are caveated that they may be subject to change.
We will always endeavor to ensure that all information we present to potential purchasers is as accurate as possible, though are of course only able to rely upon the information provided to us at the time.
With re ...
Sep 24,2014
Sep 24,2014
9
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this helpful
this helpful
Kyle was a true professional from the moment we met him. He provided a detailed & realistic valuation on our property. Once deciding to instruct Kyle, he managed to deliver the service he promised from start to finish. Creating and oversea the marketing of our property, ...
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Comment on agent fees
More than acceptable
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Apr 15,2014
Apr 15,2014
2
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this helpful
I've rarely had positive dealings with letting agents in the past, but Lauristons failed to live up to even the paltry standards of their own profession.
We've lived in the same property for many months and have had to repeatedly chase and cajole Lauristons over ...
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Apr 25, 2014
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Thank you for a review, I encourage you to get in touch with me directly on [email protected] so I can address your concerns directly.
A few points on the above, if the landlady has choosen to not carry out an inventory then it would be harsh to claim Lauristons to be at fault as a result. We do safety checks and ask security questions when giving out keys, so you may not be aware that these were asked in some ways, but I agree requesting an ID at all times would be preferable where ...
Nov 28,2013
Nov 28,2013
2
people found
this helpful
this helpful
Louise manages our flat in Battersea and does a really good job in proactively solving problems for us.
She has great attention to detail and we trust her to sign off works on our behalf.
It is always great to talk to her and she ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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