97% lettings valuation accuracy
95% lettings fee satisfaction
Aug 04,2017
Aug 04,2017
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Prospective tenant beware !!!!
Their services are terrible. They only reply and act promptly when it comes to taking money from you. But they don't care about anything relates to your flat. It took them 5 months until today and they still haven't resolve some maintenance issues (the window, the switch and fridge door) at my flat. They tried to make tenants responsible to resolve and pay for all the maintenance works. ( the bath tube, switch, kitchen utilities)
They are ridiculously rude and show no respect to the tenants, especially when it comes to seeking entry to your flat(when you insist being present at the flat when they would like to enter your flat to conduct viewings and check ups, they will try to nag on you that you don't have to be there). The agent even tried to threaten me by bringing up terms in the tenancy agreement and told me to look at it carefully.
You have to reply them promptly if not they will pressure you but when you try to look for them, they will just keep you hanging for weeks.
They are the most IRRESPONSIBLE and UNPROFESSIONAL estate agents I have ever came across.
Just avoid them .
Their services are terrible. They only reply and act promptly when it comes to taking money from you. But they don't care about anything relates to your flat. It took them 5 months until today and they still haven't resolve some maintenance issues (the window, the switch and fridge door) at my flat. They tried to make tenants responsible to resolve and pay for all the maintenance works. ( the bath tube, switch, kitchen utilities)
They are ridiculously rude and show no respect to the tenants, especially when it comes to seeking entry to your flat(when you insist being present at the flat when they would like to enter your flat to conduct viewings and check ups, they will try to nag on you that you don't have to be there). The agent even tried to threaten me by bringing up terms in the tenancy agreement and told me to look at it carefully.
You have to reply them promptly if not they will pressure you but when you try to look for them, they will just keep you hanging for weeks.
They are the most IRRESPONSIBLE and UNPROFESSIONAL estate agents I have ever came across.
Just avoid them .
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Latest Reviews
30th Sep 2024
reviewed by 'Alex'
12th Apr 2024
reviewed by 'Jeff'
26th Sep 2022
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2nd Dec 2021
reviewed by 'Ana'
6th Aug 2021
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Opening Hours
Address
Hurford Salvi Carr
1 Britton Street
Clerkenwell,London
Greater London
EC1M 5NW
020 7490 1122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 95% | £910 | £6,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 0 | 71 | 2 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- EC1M
- Clerkenwell
- EC2
- Kings Cross
- EC4
- City
- EC1
- NC1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 30,2024
Sep 30,2024
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I let my property through Hulford Salvi Carr previously and they always found very good tenants. Just used them again recently and they found a new tenant promptly with the same professionalism. A great service. I would definitely recommend....
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Apr 12,2024
Apr 12,2024
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Excellent service
Alex Okemefune was very helpful and professional in every way...
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Oct 06,2023
Oct 06,2023
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It was a very smooth process throughout, thanks to Oksana's provision of detailed information from the start. And whenever a question needed answered, she reacted promptly and to the point. Highly recommended....
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Sep 26,2022
Sep 26,2022
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Very available staff and very help, there for every step of the process. Rapid replies, would totally recommend to work with them...
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Dec 02,2021
Dec 02,2021
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Kris was very professional and helpful with all aspects of the process, he was always quick to respond and solve any issues or questions immediately. Made the process very smooth....
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Aug 06,2021
Aug 06,2021
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I had a very positive experieence with Kris and Hurford Salvi Car team as they organized the viewings and guided through the offer and contract process, highly recommend this agency...
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Jan 29,2021
Jan 29,2021
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I had a very positive experience signing a tenancy with Hurford Salvi Carr. Kris was wonderful and organized a viewing for me on the weekend to accommodate my needs. He made the process extremely speedy and painless. Kris responded to my emails promptly and was ...
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Jan 28,2021
Jan 28,2021
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Friendly professional service - responded quickly to questions and issues in setting up the tenancy and have managed property well thus far....
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Jan 09,2021
Jan 09,2021
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Angela Kelly and her team at Hurford Salvi Carr, Oksana Oliynyk and Kris Plichta were extremely professional, supportive and helpful. They were always available to discuss anything that came up and managed to find a fitting tenant for our property. I would highly recommend them....
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Dec 11,2020
Dec 11,2020
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From our first interaction all the way till after my move in, Sabina Csok made the difference. Her directness, professionalism and, especially, her ability to match my needs to what's available in the market really made the difference during an intercontinental move during COVID. I ...
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Dec 11,2020
Dec 11,2020
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All in all, dealing with Hurford Salvi Carr has been a positive experience. In particular, the Letting Consultant assigned to my case was very supportive, knowledgeable, and always responsive....
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Nov 22,2020
Nov 22,2020
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Professional and organised service. Great apartments. I'd definitely be happy to rent (or buy) through Hurford Slavi in the future....
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Nov 11,2020
Nov 11,2020
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Professional service made it easy to go through the usual processes of renting. Kris in particular was very helpful as he guided me through the process and answered all queries in a timely manner....
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Nov 09,2020
Nov 09,2020
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We had a great experience with Hurford Salvi. Our Lettings Consultant was Krzysztof Plichta and he was very helpful with everything we needed, always responded in a timely manner, and made it very easy for us to do the transaction. He went beyond to help ...
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Aug 26,2020
Aug 26,2020
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Kris was fantastic in helping us move in. Helped us source and move into our lovely flat so quickly. Thoroughly recommend...
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Jul 28,2020
Jul 28,2020
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Efficient service and very professional, always available to help on those part of the letting process which can be tricky even for a recurrent landlord....
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Jun 17,2020
Jun 17,2020
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We had a great experience with HSC, vastly superior to the majority of other agencies we were dealing with in the market - in respect of both service and the property catalogue. Kris Plichta was a pleasure to deal with and worked hard to ensure ...
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Mar 09,2020
Mar 09,2020
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In the space of two weeks, Hurford Salvi Carr were able to help us identify a gorgeous flat in Clerkenwell, get through referencing and move in with a complimentary concierge service. Sabina was delightful throughout the entire experience. Very well-informed about the local property market, ...
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Feb 03,2020
Feb 03,2020
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Had good experience with them. Excellent to keep me updated on progress. They found the appropriate flat according to my needs....
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Jan 13,2020
Jan 13,2020
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As the oversea landlord, Hurford Salvi Carr has provided great services to my unit in Blackfriars Lane including leasing, managing, check in and out...........for over past 5 years. I am totally satisfied with their all range of services. I will highly recommend h-s-c to all ...
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Jan 06,2020
Jan 06,2020
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Very helpful and thoughtful agent. Good service throughout with attention to details. Would highly recommend using this agency. Easy process....
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Jan 06,2020
Jan 06,2020
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Very helpful and thoughtful agent. Good service throughout with attention to details. Would highly recommend using this agency. Easy process....
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Nov 18,2019
Nov 18,2019
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Very good contact, easy to talk to, follow up service is one of the best I've experienced. Very professional! I would highly recommend...
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Sep 30,2019
Sep 30,2019
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Angela and her team were efficient and pleasant to deal with.
Excellent to keep me updated on progress and found a good tenant....
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Aug 30,2019
Aug 30,2019
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We have been using HSC for several years now and have been happy with the team and the tenants they have found for us. Thank you....
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Aug 14,2019
Aug 14,2019
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Good experience with them: they were very quick in giving responses and finding solutions for my needs. Recommended for searching a flat in London...
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Jun 21,2019
Jun 21,2019
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We had a great experience with Kris from Hurford Salvi Carr. We had to move out from our flat and find another one in a specific location and with certain requirements. Kris has been very professional and super responsive and helped us find just what ...
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May 29,2019
May 29,2019
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As a downsizing exercise we needed to move from our beautiful home of over 20 years into the world of renting which was potentially a nightmare however, from our first meeting with Kris it was obvious that we were in the hands of a consummate professional. ...
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N/A
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Apr 30,2019
Apr 30,2019
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- Engineers are not sent around when requested
- When engineers are engaged by the agent, it's left to us the tenant to chase them up or liaise between firms to make things happen
- Dishwasher has been broken for 2 MONTHS and still not resolved despite ...
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Comment on agent fees
Landlady pays them.
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Apr 25,2019
Apr 25,2019
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Had very specific property requirements. Sam at Hurford Salvi Carr was a great help and enabled a fast route from view to confirmed let. Available for discussion and answered all queries perfectly....
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Comment on agent fees
Fees were in line with similar agencies
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Sabina
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:29 PM 07/10/2016 by Angela Kelly
We were surprised to receive your review, especially seeing as you moved out of the property several months ago.
I will ask my head of property management to email you privately and answer any points that would be unprofessional to discuss in a public forum, but for the record I would like to point out the following:
As with all AST tenancies, responsibility for certain maintenance issues (such as changing your lightbulbs) falls upon the tenant – These are clearly detailed in our agreements and we have not deviated from these clauses.
We do not believe it to be "ridiculously rude" to say you do not have to be present at inspections, and to advise you to carefully read your tenancy agreement is certainly not "threatening".
Having conducted an internal investigation, I cannot agree or recognise the claims you make, however some of your allegations are quite serious and I would recommend that you contact one of our professional bodies such as The Property Ombudsman to take your complaint further.
Paul Driscoll
Director