100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Aug 02,2017
Aug 02,2017
8
people found
this helpful
this helpful
*Treating people unfairly. Don't deal with complaints in professional manner and offer any compensation. Checking report doesn't match check out, but disabled the link, so can't argue. Trying to charge me for throwing out stuff that clearly is not mine, but precious tenants' (e.g. Rug, DVD player, Christmas decoration). I was forced to live in the property with a broken shower and permanent damp and they have not done anything to end the lease earlier, but wanted to charge me. Shower broken with no alternative for 3 weeks. Had to send 2 contractors as they made a mistake. Didn't believe me when I said the problem is serious, but took over a week for another contractor to confirm my words. No compensation for damages to clothes or travel to another locations to take showers.
Frustrating that they do take advantage of tenants who had a good experience for the past 11 years dealing with 3 different landlords/agencies and generally trust businesses of that kind. Not anymore. I have lost trust in agencies. Can't wait to buy the property now and be my own landlord.
Frustrating that they do take advantage of tenants who had a good experience for the past 11 years dealing with 3 different landlords/agencies and generally trust businesses of that kind. Not anymore. I have lost trust in agencies. Can't wait to buy the property now and be my own landlord.
Comment on agent fees
Bad. They use Experian credit check! Any other agency I dealt with did not charge £50 to get a credit check.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Oct 2024
reviewed by 'Andrew'
1st May 2024
reviewed by 'Cameron Armstrong'
29th Apr 2024
reviewed by 'Kunle'
9th Jan 2024
reviewed by 'Gary Gentleman'
27th Dec 2023
reviewed by 'Sajad Ali'
8th Dec 2023
reviewed by 'Lauryn'
Opening Hours
Address
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside
Edinburgh
City of Edinburgh
EH7 5RA
0131 558 3000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 101 | 17 | 224 | 63 | 1 | 0 | 7 | 1 | 7 | 8 |
Areas covered
- Edinburgh
- Glasgow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Oct 03,2024
Oct 03,2024
0
people found
this helpful
this helpful
This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete repairs, will look to hike your rent as much as possible after the first year and just fail in the most basic of property rental. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01,2024
May 01,2024
0
people found
this helpful
this helpful
Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing and completing the tenancy agreement very easy and straightforward. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
Excellent Service offered by Chloe Mitchell and would recommend DJ Alexander...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2024
Jan 09,2024
0
people found
this helpful
this helpful
Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond to help me and keep everything on track. Very professional service....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 27,2023
Dec 27,2023
1
people found
this helpful
this helpful
I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was very precise with the explanation and clear all the doubts regarding the property. Very humble and easy to reach person....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2023
Dec 08,2023
0
people found
this helpful
this helpful
If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's not worth the grief. They will leave you without a working lock on your front door for weeks. Disgraceful....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2023
Dec 06,2023
1
people found
this helpful
this helpful
As a new landlord I was hoping to make a little stress free money from a residentual let. WRONG, there are a lot of hidden costs that have been poorly managed by DJ Alexander maintenance team since they took over.
1.I've had quotes of £600 to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2023
Nov 23,2023
1
people found
this helpful
this helpful
Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges.
After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2023
Nov 09,2023
0
people found
this helpful
this helpful
Imran Iqbal, thanks for everything, very helpful and professional service!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2023
Oct 19,2023
0
people found
this helpful
this helpful
Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property.
Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2023
Oct 19,2023
0
people found
this helpful
this helpful
Very good service so far from DJ Alexander, responsive to our contact and accommodated a few move on requests to help us get settled. Elaine was our property manager and she was in touch regularly and when having a question answered promptly and efficiently. Also, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2023
Sep 24,2023
0
people found
this helpful
this helpful
D.J Alexanders are not responsible Agents, I live across from a flat and rent as an HMO. New tenants moved in on September 1st 2023, and we have had two noisy parties. The first I reported to DJ Alexanders; however, it appears there was ...
Was this helpful?
Yes
Yes
Sep 21,2023
Sep 21,2023
0
people found
this helpful
this helpful
Many thanks Natalie Cotton & Imran Iqbal for your help navigating the lettings system and finding a flat during a rather busy period. If it was not for Natalie to make the time and look into my situation and then Imran to show me some properties ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2023
Aug 22,2023
0
people found
this helpful
this helpful
I've used D J Alexander for 6 years and have been very happy with the service from the team including Ben, Natalie, Lindsay and Mark who provide a very efficient, professional and friendly service. Any queries are dealt with promptly to my satisfaction....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2023
Aug 16,2023
0
people found
this helpful
this helpful
The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2023
Aug 11,2023
0
people found
this helpful
this helpful
My friends recommended DJ alexander and they didn't disappoint. Imran was very supportive and I recommend their seamless service....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2023
Aug 04,2023
0
people found
this helpful
this helpful
Letting with DJ Alexander was stress-free. Thanks to Imran Iqbal and his colleagues. You people are doing a great job. I will always recommend you....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2023
Jul 21,2023
0
people found
this helpful
this helpful
Excellent service, so helpful and explained everything to us perfectly! Made the whole process very simple and straightforward!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2023
Jul 12,2023
0
people found
this helpful
this helpful
DJ Alexander staffs are very professional. My experience started when I met with Mark Hall for property viewing. He was very timely, helpful and polite. He passed my application on to Carol Clark. Carol was an amazing staff. She gave me incredible support all the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2023
Jun 27,2023
0
people found
this helpful
this helpful
Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2023
May 22,2023
0
people found
this helpful
this helpful
I went to view a property I had an eye on for a while and had a lovely letting agent Imran. He was so informative and friendly and made my viewing experience x10 better. D.J.Alexander is lucky to have him....
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2023
May 14,2023
1
people found
this helpful
this helpful
Thank you DJ Alexander & Imran Iqbal
Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19,2023
Apr 19,2023
0
people found
this helpful
this helpful
Booked online and got a viewing within a few days. Went along and met John Sturgeon, who was absolutely lovely and a pleasure to chat with. Everything we asked, John Sturgeon answered, Also helped with goodlord team with ticked all the boxes and overall Laura ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2023
Apr 11,2023
0
people found
this helpful
this helpful
I have just had new tenants move into my flat in Edinburgh and I am so impressed with the way D.J. Alexander have dealt with the whole process. In particular, I would like to thank Evie Hunter who personally dealt with the viewings, maintenance ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24,2023
Mar 24,2023
0
people found
this helpful
this helpful
Called and got a viewing within a few days. Went along and met Lauryn Fraser, who was absoultely lovely and a pleasure to chat with. Everything we asked, Lauryn answered, ticked all the boxes and overall Lauryn was brilliant. Very satisfied with the whole experience ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2023
Feb 21,2023
1
people found
this helpful
this helpful
DJ Alexander failed to follow up on essential repairs to a roof leak for over 2 years, and now the property must be condemned and renovated, leading to a loss of income for the owner and spiralling costs. The black mold has also caused various health ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2022
Oct 31,2022
2
people found
this helpful
this helpful
If I could give zero stars I would. We rented for 4 years with DJ Alexander and we had lots of issues with the property (those in themselves I realise weren't DJs fault). They were slow to resolve all of them, once requiring a formal complaint ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2022
Oct 04,2022
2
people found
this helpful
this helpful
After 5 phone calls and 2 emails, still no response. Appaling communication. Not once has anyone from the accounts dep answered the phone or responded to messages left. Shoddy customer care. Looking for new agents to look after my property....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2022
Sep 08,2022
7
people found
this helpful
this helpful
Please note: this review is completely accurate and true and instead of being exaggerated has instead been 'dumbed down' due to the lack of energy and effort I can put into listing all the failings of DJ Alexander.
The date of experience is down as ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2022
Aug 03,2022
2
people found
this helpful
this helpful
Would not reply to our emails. Getting them to do anything was a nightmare and once we left they got on our back for the smallest things even though we moved into a MESSY apartment to begin with. Would not recommend to anyone...
read full review
read full review
Was this helpful?
Yes
Yes
Laura McTaggart
(25)
Daniel
(22)
Laura O'Donnell
(11)
Deirdre
Ben
(10)
Gregor McCrorie
(7)
Dale
Holly Harrison
(4)
Ashley Smith
(3)
Donald
(3)
Kevin Fraser
(2)
Martin Urquhart
(2)
David Alexander
(1)
Taylor French
(1)
Rachel Barker
(1)
Rosie
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents
Best Letting Agent in EH7 
Best Letting Agent in EH7 
I am really sorry to hear of your clear dissatisfaction. Could you contact me directly [email protected]
I would like to find out which property you rented and discuss compensation with you.
Thank you
Rob