50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 02,2017
Aug 02,2017
9
people found
this helpful
this helpful
Awful customer service. They appear very helpful and friendly while your trying to come to a rent agreement, but once you sign the contract and they have there agent fees they couldn't care less. Throughout our years tenancy in a student house, we had countless problems with Ocean. Firstly by B*(at the Bradley Stoke branch) lying to us so that he could quickly resolve a tenant swap. Then throughout the year having most of our maintenance requests ignored. We where fortunate in that the landlord gave us his phone number for maintenance queries, so we where able to skip out Ocean as the middle man. What topped off our immense disappointment towards ocean was the outrages 'damage' charges at the end of the tenancy. Some of it was reasonable, however most of it wasn't. For example we where initially charged £60 to repair a windows handle due to 'misuse'(how can you misuse a window handle?). My housemate researched the cost of the handle and found it was only £6! The landlord did all the maintenance on the house himself, so there is no way the £54 could of been for labor charges. My house mate had to appeal this and the charge was dropped. He shouldn't of had to appeal though.
Since being with Ocean I have heard many other horror stories from people who have used Ocean.
During the whole time we where with Ocean it felt like all they cared about was how can they make an extra pound rather than insuring there tenants where happy.
Since being with Ocean I have heard many other horror stories from people who have used Ocean.
During the whole time we where with Ocean it felt like all they cared about was how can they make an extra pound rather than insuring there tenants where happy.
Comment on agent fees
Way too much and so was the guarantor fees compared to other estate agents.
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Latest Reviews
26th May 2022
reviewed by 'Stella'
25th Apr 2022
reviewed by 'Jacky'
8th Feb 2021
reviewed by 'Danielle'
7th Sep 2020
reviewed by 'Martin'
6th Sep 2019
reviewed by 'angharad'
9th May 2018
reviewed by 'William'
Opening Hours
Address
Ocean Estate Agents
Unit 7 Willow Brook Centre, Savages Wood Road
Bradley Stoke,Bristol
Avon
BS32 8EF
01454 205070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £315,000 | £400,000 |
| Lettings | 0% | 50% | £550 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 6 | 1 | 0 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
May 26,2022
May 26,2022
0
people found
this helpful
this helpful
Good service and high efficiency from Ocean Bradley Stoke. I'm glad to have the assistance from Martha Scott. She is so helpful to follow up all the procedures. I will find Ocean again....
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Apr 25,2022
Apr 25,2022
0
people found
this helpful
this helpful
Good service of Ocean and happy to have the assistance from Martha Scott. She helped me a lot on the rental process....
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Feb 08,2021
Feb 08,2021
0
people found
this helpful
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We have just sold and brought through Ocean Bradley Stoke.
From start to finish it has been a breeze especially with the help from Stefano, the branch manager. His professional manner and industry knowledge is quite something.
I would highly recommend using this branch and ...
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Sep 07,2020
Sep 07,2020
0
people found
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I bought a property through Ocean estate agents and also used their solicitors,from the day I put my offer in to the day I got the keys the ocean team were fantastic always answered my questions and very informative on the property I was ...
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Sep 07, 2020
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(1)
Very happy ...
Sep 06,2019
Sep 06,2019
5
people found
this helpful
this helpful
Have rented with 6 property agencies in the last 8 years and this is absolutely the worst. Took over a year to fix heating problems, over the last 3 months our washing machine has been leaking in which no action has been made to resolve, leaving us with ...
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Attachments
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May 09,2018
May 09,2018
14
people found
this helpful
this helpful
Style over substance - Ocean's Bradley Stoke office is the epitome of this.
Don't let the swish office and cheap suits fool you - under the surface it's obvious that this office is rife with disorganisation, a lack of communication and zero respect for its ...
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Apr 18,2018
Apr 18,2018
7
people found
this helpful
this helpful
Saga 1:
I arranged to see three properties that were being let by Ocean on the same day. I turned up 5 minutes early to the first viewing, after 20 minutes I rang the office I had made the appointments with, they didn't pick up and I was ...
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Comment on agent fees
The fees were fine
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Apr 25, 2018
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(1)
Tom at Bradley Stoke Ocean has been absolutely fantastic. He was very knowledgable whilst showing us around the property (which we are now in the process of purchasing). Nothing was too much trouble and was a pleasure to deal with from start to finish. ...
Aug 02,2017
Aug 02,2017
9
people found
this helpful
this helpful
Awful customer service. They appear very helpful and friendly while your trying to come to a rent agreement, but once you sign the contract and they have there agent fees they couldn't care less. Throughout our years tenancy in a student house, we had countless ...
read full review
read full review
Comment on agent fees
Way too much and so was the guarantor fees compared to other estate agents.
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Jan 03,2017
Jan 03,2017
5
people found
this helpful
this helpful
Incompetence
I was supposed to have had a viewing before Christmas, however this was cancelled at very short notice. The reason provided was: 'we can't find the keys.'
As I'd just travelled from home roughly 40 miles away for the viewing, it was wasted time, ...
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Nov 28,2016
Nov 28,2016
9
people found
this helpful
this helpful
Bunch of ameturish loonies, profesional jokers at best, being out of town went with my collegue who just happens to be a local surveyor , even i could see the property was vastly over inflated in price , on confrontation casually told , its been estimated on the ...
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Nov 28, 2016
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(1)
Alan thank you for taking the time to provide this review. I am struggling to find either you or a property that matches that description on our register and as such would like more details so I can investigate fully. You mention the Manager Stefano, I have checked his diary for the last 3 weeks and he has not viewed with an Alan or viewed a property with potential to extend. If you could contact the office with your telephone number then I would be more than happy to speak things through with y ...
Nov 16,2016
Nov 16,2016
7
people found
this helpful
this helpful
Thankfully only had to deal with them shortly ! I have been looking for a property and have had so many problems with them it is ridiculous. Half the time they never get back to you. I wont use them again as they only mess you ...
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Nov 06,2016
Nov 06,2016
5
people found
this helpful
this helpful
Ocean were absolutely terrible. They completely rip off students, make false claims about tenants not having paid deposits without having checked with their accountants first. When asked questions, each staff member will give you a different answer. They have been extremely difficult and frustrating to ...
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Comment on agent fees
I'm not sure why exactly I paid them at all
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Oct 25,2016
Oct 25,2016
0
people found
this helpful
this helpful
I cannot express how well ocean dealt with my mother's flat move!! Always answered phone, emails with sometimes trivial questions but we cannot thank Lauren enough for all she did. Went above and beyond!...
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May 31,2013
May 31,2013
11
people found
this helpful
this helpful
I tried to arrange a viewing twice. On the first time Ocean cancelled 4 hours in advance saying they had not got permission of the lodgers. On the second occasion they cancelled after the scheduled viewing because they couldn't get the keys.
They didn't even turn ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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