Downend Bristol, Bristol, BS16
4.8/5, 64 reviews
97% recommended
96% sales valuation accuracy
100% sales fee satisfaction

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“Without Prejudice CJ Hole Downend Lets (landlord's review)UNRELIABLEINEXPERIENCEDCREATIVE WITH ......”

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Aug 01,2017
Minithumbdown
By: 'Maddy'
Aug 01,2017
3 people found
this helpful
Without Prejudice
CJ Hole Downend Lets (landlord's review)

UNRELIABLE
INEXPERIENCED
CREATIVE WITH THE TRUTH

I felt that I had to manage the agents managing the property. This was my first year renting out my flat and I did not have peace of mind. why?

-failure to inform the council of outgoing and incoming tenants regarding council tax, nor inform them of an accurate period of unoccupancy. INSTEAD I HAD TO SORT IT OUT
- failure to set up a check in inventory which I only found at the end of the tenancy. Instead, I was lied to, saying that I had had a telephone conversation with them and chose not to have one. SAY WHAT! No written proof, of course.
-failure to understand basic contract law. Telling me that I had to give 6 months notice within a 6 month assured shorthold fixed term contract. ARE YOU GUYS FOR REAL! I then go into their offices and explain to CJ Hole the difference between a fixed term and a periodic and the notice period required for landlords.

(ps. please do not respond by saying "you were only trying to do your best".)
Comment on agent fees
Bad 10% they were unreliable. (only good if they had done their job)
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Was this helpful? Yes
By: Rachel Godwin
Aug 19, 2017
From our system we can see that we wrote to all the utility providers including council tax in line with the tenancy start and end dates.

You were offered an inventory update during a telephone conversation, i agree that this should've been communicated to you in an email. We have learnt from this situation and have adjusted our procedures accordingly.

The second tenancy that we did for this property was for a tenant who paid you 6 months upfront, therefore meaning that legally we were required to give them 6 months notice.

During the 14 months that we were managing your property it was tenanted for 13 months and the rent was never late or unpaid during this time.

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Latest Reviews

View all Reviews 64
12th Dec 2024
reviewed by 'Matt Shelper'
“Rowena and the team at Downend were really helpful when valuing our properties. Customer service was excellent and I'd definitely ......”
14th Mar 2021
reviewed by 'Simon Waters'
“We had a brilliant experience with CJ Hole. David is a brilliant photographer and he made our pop on rightmove. ......”
14th Feb 2020
reviewed by 'Ve'
“We brought a house from CJ Hole, Downend last year and it was such a pleasant experience dealing with them. ......”
16th Nov 2019
reviewed by 'john'
“Long time since I sold a house, things have changed a lot !CJ Hole Downend did everything I could have ......”
16th Apr 2019
reviewed by 'Barbara'
“Have used C J Hole for a couple of years now, continually pleasantly surprised with how efficient and friendly the ......”
7th Aug 2018
reviewed by 'Peter'
“We recently bought a bungalow in Downend which was advertised by CJ Hole. Although we were thus not their direct ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

CJ Hole
5 Cleeve Wood Road
Downend,Bristol
City of Bristol
BS16 2SF
0117 9565655

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 100% £210,000 £590,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 5 1 26 0 21 0 3 0
Areas covered
  • BS16
  • BS16
  • BS15
  • BS36
  • BS37
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Valuation...”

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Dec 12,2024
Minithumbup
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David
By: 'Matt Shelper'
Dec 12,2024
0 people found
this helpful
Rowena and the team at Downend were really helpful when valuing our properties. Customer service was excellent and I'd definitely deal with CJ Hole again. A nice experience....
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“We had a brilliant experience with CJ Hole. D......”

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Mar 14,2021
Minithumbup
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David
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Alex
By: 'Simon Waters'
Mar 14,2021
0 people found
this helpful
We had a brilliant experience with CJ Hole. David is a brilliant photographer and he made our pop on rightmove. His attention to detail and care shines through. The administrators wrote a very good description of the property which sold a life style. Molly-Mae and ...
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“We brought a house from CJ Hole, Downend last......”

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Feb 14,2020
Minithumbup
By: 'Ve'
Feb 14,2020
0 people found
this helpful
We brought a house from CJ Hole, Downend last year and it was such a pleasant experience dealing with them. Andy was there every step of the way to help us and ensure that we were able to obtain our dream home. Andy was always ...
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“Sale of my house in Downend...”

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Nov 16,2019
Minithumbup
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Alex
By: 'john'
Nov 16,2019
0 people found
this helpful
Long time since I sold a house, things have changed a lot ! CJ Hole Downend did everything I could have expected and some more to help me sell If I was selling again, I would go back to them well done to you all at ...
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“A real stand out service. Thanks Kayleigh!...”

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Apr 16,2019
Minithumbup
By: 'Barbara'
Apr 16,2019
0 people found
this helpful
Have used C J Hole for a couple of years now, continually pleasantly surprised with how efficient and friendly the service is. Kayleigh Richards in particular. Have just completed third tenancy, all according to plan, on time and kept in the loop throughout. As a ...
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Comment on agent fees
Very reasonable, very happy with managed service on my behalf.
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“Extremely Satisfied...”

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Aug 07,2018
Minithumbup
By: 'Peter'
Aug 07,2018
0 people found
this helpful
We recently bought a bungalow in Downend which was advertised by CJ Hole. Although we were thus not their direct Clients the staff at the Branch, particularly Dianne Willis, went out of their way to be helpful and smooth the various difficulties that popped up. ...
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N/A
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“Supportive and helpful...”

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May 21,2018
Minithumbup
By: 'Matt'
May 21,2018
1 people found
this helpful
We we're first time buyers and had a lot of help from Sophie and Andrew with our conveyancing firm as they were proving difficult. Very friendly and caring attitude, much apprecated and made our lives a lot easier....
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Comment on agent fees
It wasn't applicable for us buying the house.
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“Very impressed with Rachel,Zoe and Kayleigh In the lettings ......”

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Feb 13,2018
Minithumbup
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Zoe
By: 'Mr'
Feb 13,2018
1 people found
this helpful
Very impressed with Rachel,Zoe and Kayleigh In the lettings department. Have been using their services for 5 years now and their professionalism,knowledge and hard work is always appreciated. They have been a great help in the smooth running of my portfolio....
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“The reason my house buying process went so smoothly was ......”

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Jan 02,2018
Minithumbup
By: 'Laura'
Jan 02,2018
0 people found
this helpful
The reason my house buying process went so smoothly was mainly down to Sophie's diligence, persistence, knowledge and incredibly helpful manner. Sophie superseded my expectations of an agent, making the process not only straightforward for the buyer but also on-point for me, the seller. I ...
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“Eva was very professional, efficient and friendly throughout the whole ......”

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Nov 25,2017
Minithumbup
By: 'Greenbury'
Nov 25,2017
1 people found
this helpful
Eva was very professional, efficient and friendly throughout the whole of the process. I think that she helped me to secure my purchase by liasing with the vendors to encourage them to accept my offer....
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Comment on agent fees
Estate agents fees are always high, however, I feel that C J Hole did an extremely efficient job and my whole process took approximately 6-7 weeks I think which is pretty good going!
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“Andy was instrumental in the sale of my property. He ......”

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Nov 21,2017
Minithumbup
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David
By: 'Laurel'
Nov 21,2017
0 people found
this helpful
Andy was instrumental in the sale of my property. He not only advised me on the sale but worked above and beyond to ensure the long chain did not collapse. Andy took the time to ring solicitors, other agents in the chain and most importantly ...
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Comment on agent fees
Excellent and very competitive. Well worth every penny.
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“We were the buyers of the property that CJ Hole ......”

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Oct 19,2017
Minithumbup
By: 'Happy'
Oct 19,2017
0 people found
this helpful
We were the buyers of the property that CJ Hole was selling. There were a few challenges during the sales process and CJ Hole did an excellent job of keeping us informed and trying to resolve any issues that arose. They very successfully helped resurrect ...
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Comment on agent fees
not applicable
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“Andy was so helpful and approachable and managed our sale ......”

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Oct 01,2017
Minithumbup
By: 'Carly'
Oct 01,2017
0 people found
this helpful
Andy was so helpful and approachable and managed our sale which did not always run smoothly. He was quick in his responses and we cannot fault him. Dave was also very helpful when we had an issue, and the sales girls Sophie and Eva were ...
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Comment on agent fees
Very fair fee and like I said above, worth the money - particularly if a sale does not go smoothly (which you cannot predict in advance).
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“Having just purchased a property through CJ Holt I can ......”

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Oct 01,2017
Minithumbup
By: 'Phil'
Oct 01,2017
1 people found
this helpful
Having just purchased a property through CJ Holt I can not praise the staff in the Downend office highly enough. Throughout the transaction they were always professional, friendly and any queries were answered quickly and accurately. Things did not run smoothly on the day of ...
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Comment on agent fees
N/A
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“David took the time to see the potential in our ......”

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Sep 25,2017
Minithumbup
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David
By: 'TheGoulds'
Sep 25,2017
0 people found
this helpful
David took the time to see the potential in our house that affected the true value. Marketed our house well and we sold quite quickly. Sophie then saw us through the ups and downs with great calmness and efficiency. Overall, the team made what can ...
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Comment on agent fees
Fairly standard rate - no complaints
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“Sophie was very helpful in ensuring that the purchase went ......”

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Sep 25,2017
Minithumbup
By: 'Sib'
Sep 25,2017
0 people found
this helpful
Sophie was very helpful in ensuring that the purchase went as smoothly as possible. There were some hiccups in the way but Sophie was very proactive in ensuring these were resolved soon....
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“We were extremely pleased with the professional way they handled ......”

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Sep 20,2017
Minithumbup
By: 'Kim'
Sep 20,2017
1 people found
this helpful
We were extremely pleased with the professional way they handled a tricky house sale. Their polite persistence showed a total commitment to ensuring that we were successful in securing the sale....
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Comment on agent fees
Very reasonable.
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“Very professional. Friendly and helpful. Good communications. Best estate agent ......”

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Sep 19,2017
Minithumbup
By: 'Oxford'
Sep 19,2017
1 people found
this helpful
Very professional. Friendly and helpful. Good communications. Best estate agent I have ever used. Definitely I will use them again....
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“Really helpful agent and branch. Looking forward to my next ......”

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Aug 29,2017
Minithumbup
By: 'Mark'
Aug 29,2017
2 people found
this helpful
Really helpful agent and branch. Looking forward to my next deal. Need to get office some chocolates.. Mark knight. Property investor...
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“Big thank you to all at CJ Hole downend.Special ......”

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Aug 22,2017
Minithumbup
By: 'Mark'
Aug 22,2017
1 people found
this helpful
Big thank you to all at CJ Hole downend. Special thanks to Sophie for all her hard work find and securing our new home. The hole team gave us a very professional service from start to finish Mark & lisa...
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“Andy has been truly amazing during the process of my ......”

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Aug 16,2017
Minithumbup
By: 'Stacey'
Aug 16,2017
1 people found
this helpful
Andy has been truly amazing during the process of my house move, even taking on the task of chasing the Solicitors and Vendor when I wasn't getting answers, he made everything run smoothly and was always on the other end of the phone if needed ...
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Comment on agent fees
Buying
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“I was very pleased with the professional and confident approach ......”

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Aug 01,2017
Minithumbup
By: 'Dave'
Aug 01,2017
1 people found
this helpful
I was very pleased with the professional and confident approach from the team at CJ Hole Downend branch. Though it took a few months to complete, I was kept fully aware of the situation with the chain involved....
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Comment on agent fees
Agents fees were good and competitive.
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“Without Prejudice CJ Hole Downend Lets (landlord's review)UNRELIABLEINEXPERIENCEDCREATIVE WITH ......”

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Aug 01,2017
Minithumbdown
By: 'Maddy'
Aug 01,2017
3 people found
this helpful
Without Prejudice CJ Hole Downend Lets (landlord's review) UNRELIABLE INEXPERIENCED CREATIVE WITH THE TRUTH I felt that I had to manage the agents managing the property. This was my first year renting out my flat and I did not have peace of mind. why? -failure ...
read full review
Comment on agent fees
Bad 10% they were unreliable. (only good if they had done their job)
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Rachel Godwin
Aug 19, 2017
View all comments (1)
From our system we can see that we wrote to all the utility providers including council tax in line with the tenancy start and end dates. You were offered an inventory update during a telephone conversation, i agree that this should've been communicated to you in an email. We have learnt from this situation and have adjusted our procedures accordingly. The second tenancy that we did for this property was for a tenant who paid you 6 months upfront, therefore meaning that legally we were ...

“I could have not wish for a better agent than ......”

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Jul 07,2017
Minithumbup
By: 'Marta'
Jul 07,2017
1 people found
this helpful
I could have not wish for a better agent than Cj Hole and Dianne. I have never had to chase for anything, she kept me informed, she was extremely helpful, pleasant and supportive. The whole property purchasing process that could be really stressful, was made ...
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“CJ Hole Downend provided a great and professional service. They ......”

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Jun 29,2017
Minithumbup
By: 'Sunset'
Jun 29,2017
1 people found
this helpful
CJ Hole Downend provided a great and professional service. They were always available and helpful when needed. We would highly recommend them....
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“Very professional, very efficient, very helpful and went the extra ......”

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Jun 28,2017
Minithumbup
By: 'Ian'
Jun 28,2017
1 people found
this helpful
Very professional, very efficient, very helpful and went the extra mile to assist us and the new owners during the sale of our property....
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Comment on agent fees
The agents fees were very competitive and they earnt every penny.
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“I was very impressed at how understanding an supportive Andy ......”

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Jun 20,2017
Minithumbup
By: 'Janne'
Jun 20,2017
2 people found
this helpful
I was very impressed at how understanding an supportive Andy was at what is a very stressful time for an individual. He would always return my phone calls of emails and do his best to inform me of what was happening with my purchase....
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Comment on agent fees
I am a purchaser and did not pay a fee
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“Great service from all the team in what turned out ......”

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Jun 16,2017
Minithumbup
By: 'StephenW'
Jun 16,2017
1 people found
this helpful
Great service from all the team in what turned out to be a somewhat protracted sale. Good lines of communication throughout and the office kept us updated at every part of the process, whether it be feedback from viewings or liaising with the buyer and ...
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“From the photographing through the viewings and communication through the ......”

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Jun 15,2017
Minithumbup
By: 'Julia'
Jun 15,2017
1 people found
this helpful
From the photographing through the viewings and communication through the sale the service provided to us was fantastic, we couldnt be more pleased, thanks to all the lovely staff at downend....
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“Very helpful and kept us fully informed as matters progressed.......”

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Jun 08,2017
Minithumbup
By: 'David'
Jun 08,2017
1 people found
this helpful
Very helpful and kept us fully informed as matters progressed. Very difficult to see how the service we received could be improved...
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Comment on agent fees
Fair and reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:13 PM 05/07/2016 by allAgents

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