0% lettings valuation accuracy
25% lettings fee satisfaction
Jul 30,2017
Jul 30,2017
7
people found
this helpful
this helpful
Poor service, slipshod workmanship and constantly have to chase them up. When we moved into this property, there was a problem with the drains such that food waste returned back into the sink and wouldn't drain away.
This took months to solve the first time round, as they would send out a different person to look at the problem each time, who would do virtually nothing, say how the company had to fix a bigger problem with the drains, and then we wouldn't hear anything. You have to constantly chase them up or nothing happens, and when you call through they seem oblivious to any kind of time pressure to get anything done.
After 4 attempts and calling the council to initiate a formal complaint they finally installed valve to stop the food waste coming back the other way. This took months.
Now the there is a problem again, caused by the same thing, and I can't use the kitchen sink to wash up because it doesn't drain.
Everything in this flat has been done in the most cynical and bean counting manner. Virtually none of the light switches are the right way up or connected in any logical manner. The hot water system doesn't work properly - you can't switch on the hot water without firing up the central heating. We started to chase this up with Hamways but got so tired of hassling them we gave up.
They don't care about anything other than the bottom line, and only that if you threaten to make a complaint to the council.
This took months to solve the first time round, as they would send out a different person to look at the problem each time, who would do virtually nothing, say how the company had to fix a bigger problem with the drains, and then we wouldn't hear anything. You have to constantly chase them up or nothing happens, and when you call through they seem oblivious to any kind of time pressure to get anything done.
After 4 attempts and calling the council to initiate a formal complaint they finally installed valve to stop the food waste coming back the other way. This took months.
Now the there is a problem again, caused by the same thing, and I can't use the kitchen sink to wash up because it doesn't drain.
Everything in this flat has been done in the most cynical and bean counting manner. Virtually none of the light switches are the right way up or connected in any logical manner. The hot water system doesn't work properly - you can't switch on the hot water without firing up the central heating. We started to chase this up with Hamways but got so tired of hassling them we gave up.
They don't care about anything other than the bottom line, and only that if you threaten to make a complaint to the council.
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Feb 21, 2022
I sympathise with you. Hamways provide an appalling service and treat tenants as if they’re scum. Constantly chasing them, dealing with jumped up, rude women who think they own the place and you owe them a favour. Avoid.
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Latest Reviews
11th Jul 2024
reviewed by 'Eileen Caslake'
3rd Jun 2023
reviewed by 'Ali'
19th Nov 2022
reviewed by 'Helder'
30th Jul 2017
reviewed by 'hadenoughofhamways'
Opening Hours
Address
Hamways Residential
Haskell House,152 West End Lane
London
Greater London
NW6 1SD
020 7644 9977
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 25% | £1,000 | £1,375 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- RH8
Services offered
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Jul 11,2024
Jul 11,2024
0
people found
this helpful
this helpful
I have always found Hamways staff responsive, very friendly and helpful, carry out any work quickly and to a good standard. Having been a Tennant for many years, I am happy with the service I have received,thank you Hamways!...
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Jun 03,2023
Jun 03,2023
0
people found
this helpful
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Hamways are the agents we rent from. They outsource to companies eg ABC for repair works and safety checks. Both fall short. I gave a list of dates I was available for checks. Each time I was told they couldn’t make. Then given a ...
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Jun 06, 2023
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(1)
Dear Ali, many thanks for your review and you are correct, we like most other property management companies outsource our repairs and safety checks to (usually) proficient contractors. I am sorry to see that ABC have fallen short on this occasion and naturally want to help. Please could you drop me an email to [email protected] or call the office and ask to speak to me and I will assist. Kind regards. Edd ...
Nov 19,2022
Nov 19,2022
2
people found
this helpful
this helpful
Hamways is extremely bad at dealing with problems in the flats. We live in a 2-bedroom flat with our kids, and one of the bedrooms is literally uninhabitable due to the amount of mould in it. We've been making complaints about it for over a ...
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Jan 04, 2023
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(1)
Thank you, Helder, for your comments and photos. I am sorry that you are experiencing problems with your property. Perhaps you would be kind enough to contact me directly and I will investigate it for you. My details: [email protected]
Kind regards,
Edd Johnson ...
Jul 30,2017
Jul 30,2017
7
people found
this helpful
this helpful
Poor service, slipshod workmanship and constantly have to chase them up. When we moved into this property, there was a problem with the drains such that food waste returned back into the sink and wouldn't drain away.
This took months to solve the first time ...
read full review
read full review
Was this helpful?
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Yes
Feb 21, 2022
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(1)
I sympathise with you. Hamways provide an appalling service and treat tenants as if they’re scum. Constantly chasing them, dealing with jumped up, rude women who think they own the place and you owe them a favour. Avoid. ...
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Last updated at 9:15 AM 03/06/2020 by Edd Johnson
