94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jul 26,2017
Jul 26,2017
3
people found
this helpful
this helpful
Have had 2 bad experiences with Capital now.
Unfortunately we bought our first property through Capital, when we viewed we were booked in with the Sidcup branch, it was so popular that the property was double booked with viewings all day. On the day the manager of their Bromley branch at the time came down and starting inviting in passers by off the street! very frustrating as we had been booking viewings for some time.
The same manager proceeded to tell us that although the property was up for the listed price "let's be honest it going to go 30/40K over that, so you should put a good offer in" it was so off putting that we nearly didn't put an offer in at all! Also I'm pretty sure that breaches some kind of regulation...
The sale went through fine but was delayed and we had to do a lot of chasing.
When we bought our next property we were gutted to see that the house we fell in love with was being sold by Capital, we had no choice but to buy through them again. We were shown round by a 6th form student who just kept telling us there were good schools close by. They questioned why we weren't selling through them as they recognized that we bought with them prior... I'm surprised it needed explanation.
We were misinformed about the chain on the property, by the time finally found out the reality (7 onward properties) we lost our buyers. Capital never actually gave us this information, our estate agents bypassed them and went to the next in the chain. This was a common theme of the whole process, bypassing Capital to get what was needed.
Due to all the delays and miscommunication the sale fell through and we had to start the process again.
The Sidcup staff are very friendly however this doesn't make up for the poor service. The Bromley manager at the time was incredibly unprofessional and I would be embarrassed if I knew someone selling my property was talking to potential buyers in that way.
Unfortunately we bought our first property through Capital, when we viewed we were booked in with the Sidcup branch, it was so popular that the property was double booked with viewings all day. On the day the manager of their Bromley branch at the time came down and starting inviting in passers by off the street! very frustrating as we had been booking viewings for some time.
The same manager proceeded to tell us that although the property was up for the listed price "let's be honest it going to go 30/40K over that, so you should put a good offer in" it was so off putting that we nearly didn't put an offer in at all! Also I'm pretty sure that breaches some kind of regulation...
The sale went through fine but was delayed and we had to do a lot of chasing.
When we bought our next property we were gutted to see that the house we fell in love with was being sold by Capital, we had no choice but to buy through them again. We were shown round by a 6th form student who just kept telling us there were good schools close by. They questioned why we weren't selling through them as they recognized that we bought with them prior... I'm surprised it needed explanation.
We were misinformed about the chain on the property, by the time finally found out the reality (7 onward properties) we lost our buyers. Capital never actually gave us this information, our estate agents bypassed them and went to the next in the chain. This was a common theme of the whole process, bypassing Capital to get what was needed.
Due to all the delays and miscommunication the sale fell through and we had to start the process again.
The Sidcup staff are very friendly however this doesn't make up for the poor service. The Bromley manager at the time was incredibly unprofessional and I would be embarrassed if I knew someone selling my property was talking to potential buyers in that way.
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reviewed by 'Christine Truman'
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27th Nov 2020
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Opening Hours
Address
Capital Estate Agents (Sidcup & Bromley)
184 Halfway Street
Sidcup
Kent
DA15 8DJ
02083090888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £275,000 | £725,000 |
| Lettings | 100% | 99% | £1,050 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 2 | 2 | 14 | 1 | 9 | 2 | 1 | 1 |
Areas covered
- DA5
- DA14
- DA15
- SE9
- DA6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 16,2024
Feb 16,2024
0
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I'm a first time landlord and the guidance and help I have received from Capital Estate Agents has been amazing. Special thanks to Jenna S for arranging the viewings and making the whole process completely painless. Excellent firm, lovely people to deal with, I would ...
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Jun 05,2023
Jun 05,2023
1
people found
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Paul was amazing when finding the house but as soon as we became tenants in september we discovered problems and due to the complete lack of organisation within Capital there has been an utter neglect of us and our issues, we have had to wait ...
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Mar 03,2022
Mar 03,2022
0
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All I can say is Paul went above and beyond with the final couple of weeks once he took over but before that it was horrendous, buyer pulled out to start with then the found another buyer only the agent was not very good at ...
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Feb 05,2022
Feb 05,2022
0
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A big thank you to Capital Estate Agents for such a smooth sale on my property! Friendly, professional and above all efficient. Special mention to Paul who made the whole experience stress free. I would highly recommend them to anyone thinking of selling....
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Sep 16,2021
Sep 16,2021
0
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Very stressful experience made much easier by John Wheatland at Capital Estate Agents. Extremely professional and pro active with a sunny personality and engaging humour that made it all seem much easier! No request too much trouble and his hand holding throughout was much appreciated. ...
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Nov 27,2020
Nov 27,2020
0
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As an 84 yr old widow, moving house was a very daunting experience. However, the professional and friendly help given by Paul, Adam and Lisa made the whole process as stress free as possible. They were always happy to assist with printing out online documents from ...
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Jul 21,2020
Jul 21,2020
0
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Excellent service from the Sidcup team in a protracted sale due to the death of the owner in the middle of the process. We got there in the end - thank you Paul and team...
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Jun 12,2020
Jun 12,2020
0
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We have just moved into our new property in Orpington on the 9th June. Both my wife and myself found dealing with Paul Montgomery at the Sidcup very polite, professional and going the extra mile to assist us in making our move successful. We would ...
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May 22,2019
May 22,2019
1
people found
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We have just moved into our new home which was purchased through Capital Estates. We would like to thank Paul for keeping us informed throughout the process without being pushy. He was always polite and professional and did all he could to ensure the process ...
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Apr 06,2018
Apr 06,2018
0
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I would highly recommend Paul, Nicole and team. Quick sale and purchase which got us to where we wanted to be....
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Nov 21,2017
Nov 21,2017
0
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I can't praise Paul and his team enough for their professional approach and total support throughout the selling process. They were easy to deal with, ALWAYS called back and kept me informed every step of the way.
if you're looking for a team that will ...
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Good
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Jul 29,2017
Jul 29,2017
0
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Paul Montgomery worked above and beyond to help me buy my dream home in what was a very complicated transaction.Being a legal secretary for many years, I have never encountered such a dedicated agent.He has always kept me updated as to progress and ...
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Good
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Jul 26,2017
Jul 26,2017
3
people found
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this helpful
Have had 2 bad experiences with Capital now.
Unfortunately we bought our first property through Capital, when we viewed we were booked in with the Sidcup branch, it was so popular that the property was double booked with viewings all day. On the day the manager ...
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Apr 24,2017
Apr 24,2017
2
people found
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Rob and the team at Capital went above and beyond to help us meet a tight deadline, going out of their way to ensure we achieved the result that we wanted. We're hugely pleased with the property and the service was personable and friendly throughout. ...
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Apr 21,2017
Apr 21,2017
2
people found
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Rented a property through Capital Estates and was a great experience. The agent arranged us a viewing well out of office hours to accommodate our work schedule. Fees were competitive and very clear. Admin staff were great. Would recommend to all...
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Good
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Mar 23,2017
Mar 23,2017
2
people found
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Thank you to Paul, Jack and Nicole who were all involved in the recent rental of my property. My first experience in buy to let and the way that the whole process was explained really put my worries at ease. They have been extremely helpful ...
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Good
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Mar 16,2017
Mar 16,2017
3
people found
this helpful
this helpful
Have just purchased my new property from capitals Sidcup office. Cannot rate my experience highly enough! Would definitely recommend to anyone....
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Mar 06,2017
Mar 06,2017
3
people found
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Great service throughout the process of me selling my family home and giving me great advice on my new home i purchased. I have previous experience with other agents but Capital were head and shoulders above the rest and really went the extra mile. My ...
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Comment on agent fees
Really Competitive
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Nov 20,2016
Nov 20,2016
3
people found
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Well what can I say, you here about what some Estate Agents are like but I have to say that Capital Estate Agents Sidcup are a very professional agency, they virtually hand held me from to start to finish.
Thank you once again for a ...
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Comment on agent fees
Fees were very reasonable
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Nov 10,2016
Nov 10,2016
3
people found
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I've attended several viewings over the last few weeks and I am extremely impressed with the care and organisation that capital have displayed. I never felt rushed and the young men I met, Louis and Jack, answered every question I asked and were extremely helpful....
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Jul 18,2016
Jul 18,2016
4
people found
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Recently sold my house through Capital and can only have good things to say about Jack who helped me no end through the sale and move process helping me achieve a sale price above my expectation. Rob assisted and it was great to deal with ...
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good
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Apr 29,2016
Apr 29,2016
3
people found
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this helpful
We recently sold our house for £475k through Capital. Jack was polite, professional and very knowledgeable at all times making the experience as smooth as possible from start to finish. Fantastic service. Highly recommended....
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Comment on agent fees
Very reasonable.
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Apr 26,2016
Apr 26,2016
3
people found
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this helpful
Rented my property through capital. I have been using other agents in the area previously with my other properties but have to say capitals approach was second to none. Would definitely recommend to both new and experienced landlords....
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Apr 18,2016
Apr 18,2016
2
people found
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Recently purchased a property through capital estate agents in Sidcup. i find it difficult to arrange viewings due to work commitments but was extremely impressed especially with how Jack showed me a number of properties around my busy schedule. this eventually lead to me buying ...
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Feb 26,2016
Feb 26,2016
1
people found
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We recently sold one of properties through capital with our main point of contact being jack. The process was extremely smooth and we actually achieved a higher amount than we thought we would! Would recommend....
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Feb 07,2016
Feb 07,2016
1
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I have recently purchased a property in Sidcup through Jack at capital. All in all a great service through out. Jack was of great help from start to finish. Highly recommended....
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Jan 25,2016
Jan 25,2016
1
people found
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Dealing with Capital Estate agents in Sidcup with the sale of my house really was a pleasure. The professionalism, efficiency and all round teamwork of Paul and Jack was second to none and i would not hesitate in recommending them to anyone!...
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Dec 21,2015
Dec 21,2015
1
people found
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this helpful
What a lovely, friendly agency! After dealing with many agents in my search to buy a property, I eventually had an offer accepted by Capital. I was so impressed in the way Jack handled my inquiry, down to helping out with solicitors, and even re-viewing ...
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Sep 12,2012
Sep 12,2012
2
people found
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this helpful
I can't believe how unprofessional this estate agents were! Not only I had to call twice to get an appointment in the property we were interested in and remind them we wanted to see it, on a day of the viewing they were a no ...
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Jan 08,2010
Jan 08,2010
1
people found
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Exceptional service from start to finish, The guys at Capital were extremely helpful and explained things very carefully/...
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Last updated at 4:40 PM 10/02/2016 by allAgents
