“We haven't even moved into our student property yet and ......”
1 Star Review
Jul 26,2017
By:
'Peter'
Jul 26,2017
Branch: Falmouth, 7 The Moor
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TR11
Branch: Falmouth, 7 The Moor
Lettings (as a Tenant)
Postcode: TR11
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people found
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We haven't even moved into our student property yet and already we have had various occasions where the staff have proved nothing but incompetent. Seems as though the staff are nice people at heart but have no understanding of organisation. From misplacing important and confidential documents to going back and forth with emails, constantly asking us about things that had been clarified weeks before... I don't have much positive feedback to give. My fingers are crossed that the tenancy itself will prove to have a more smooth sailing relationship between agency and tenant, but I do not hold much hope. I don't tend to write reviews, but the antics of the agency have been extremely unprofessional. Adding to this, they had not even checked over contracts upon us signing them, turns out that what we agreed to was in fact not the correct clauses and after allocating time to sign, we now have to find time again... I didn't even see an apology for the constant hassle and time that's been wasted by the agency.
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I am unable to match your name against any of our student properties and still haven't heard from you, can you please contact me on 01326 697 696? Thanks