85% sales valuation accuracy
89% sales fee satisfaction
Jul 26,2017
Jul 26,2017
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Regrettably I must write an unfavourable review for this branch and Beresford in general (during our approximately two month of dealing with them, we were in contact with at least three different agents from three different branches, sometimes regarding the same issue).
When we were moving in, the keys were not ready and we had to wait almost one hour to get them - that was in the afternoon on the day we were already paying the rent for. The check-in report was not ready either and we received it several days later, not on the day of moving in as we were specifically told we would by one of the agents.
One month into our tenancy, our problems with the shower and hot water have not been solved (there is a score of other issues, deemed by the agent as 'not a priority' such as broken entry phone, thermostats not working, etc). Over the course of last three + weeks several parties (some hired by the agency, others directly by the landlord) have come to inspect the shower and the boiler, each time attributing the problem to a different issue. The shower continuously dripping has been fixed (we don't know how and by whom) but we continue to have issues with the temperature and the pressure. The agent (Magda Lima, property manager) keeps telling us the workers will come 'tomorrow' or 'on Thursday', but repeatedly fails to follow up and from what we can notice no one actually comes and stuff is not getting fixed.
Initially, our freezer was also not working properly. The agency sent their contractor in, who determined that the fridge-freezer combi needs to be replaced. The landlord was not happy with their assessment, and hired an independent company to inspect the issue. That engineer identified a broken part, and in a matter of less than an hour thawed the freezer and exchanged the broken part - so it took the landlord's initiative to get an independent company to fix the freezer. The agency's contractors misdiagnosed the problem. Needless to say, the whole ordeal took a while and we had to throw away food.
In general, the communication is poor - the agent doesn't reply to our emails, and doesn't follow up on what has or hasn't been done. In other words, on top of issues not getting fixed, we don't really know if people are coming into our house, and when.
When we were moving in, the keys were not ready and we had to wait almost one hour to get them - that was in the afternoon on the day we were already paying the rent for. The check-in report was not ready either and we received it several days later, not on the day of moving in as we were specifically told we would by one of the agents.
One month into our tenancy, our problems with the shower and hot water have not been solved (there is a score of other issues, deemed by the agent as 'not a priority' such as broken entry phone, thermostats not working, etc). Over the course of last three + weeks several parties (some hired by the agency, others directly by the landlord) have come to inspect the shower and the boiler, each time attributing the problem to a different issue. The shower continuously dripping has been fixed (we don't know how and by whom) but we continue to have issues with the temperature and the pressure. The agent (Magda Lima, property manager) keeps telling us the workers will come 'tomorrow' or 'on Thursday', but repeatedly fails to follow up and from what we can notice no one actually comes and stuff is not getting fixed.
Initially, our freezer was also not working properly. The agency sent their contractor in, who determined that the fridge-freezer combi needs to be replaced. The landlord was not happy with their assessment, and hired an independent company to inspect the issue. That engineer identified a broken part, and in a matter of less than an hour thawed the freezer and exchanged the broken part - so it took the landlord's initiative to get an independent company to fix the freezer. The agency's contractors misdiagnosed the problem. Needless to say, the whole ordeal took a while and we had to throw away food.
In general, the communication is poor - the agent doesn't reply to our emails, and doesn't follow up on what has or hasn't been done. In other words, on top of issues not getting fixed, we don't really know if people are coming into our house, and when.
Comment on agent fees
Any fees are too much if the agent doesn't do their job.
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Latest Reviews
19th Feb 2021
reviewed by 'Joelle Y.'
12th Mar 2020
reviewed by 'Danielle'
31st Jan 2020
reviewed by 'Kimberley'
17th Dec 2019
reviewed by 'She'miah'
Opening Hours
Address
Stirling Ackroyd
471-473 Norwood Road
West Norwood,London
Greater London
SE27 9DJ
02086559000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 89% | £173,000 | £587,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 2 | 70 | 5 | 22 | 1 | 21 | 0 | 7 | 2 |
Areas covered
- SE27
- SE19
- SE21
- SE16
- SE26
- SE20
- SE19
- SE26
- SE16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Feb 19,2021
Feb 19,2021
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Fantastic service by Lee Richardson who is the property consultant . From the start to the end of the consultation process he was been extremely efficient, professional and very proactive. Through the pandemic I was unsure things would run smoothly for us but Lee made it ...
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Mar 12,2020
Mar 12,2020
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Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and application being accepted. Would highly recommend.
Many thanks
Miss McConnachie...
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Jan 31,2020
Jan 31,2020
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Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional and extremely efficient when it came to our offer. I'd like to thank Lee for helping us find our new home and making everything so ...
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Dec 17,2019
Dec 17,2019
0
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Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating everything. He is very helpful and has a great can do attitude....
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Aug 31,2019
Aug 31,2019
0
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Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner.
Appointments and correspondence dealt with professionally.
Recommend wholeheartedly...
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Jun 25,2019
Jun 25,2019
0
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Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication throughout....
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May 30,2019
May 30,2019
0
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Jerome sold my property for the asking price within a few weeks, I can't recommend enough. From start to finish the service was outstanding. Jerome was always at the end of the line if I needed to call & responded very quickly to emails, very pleasant ...
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May 01,2019
May 01,2019
0
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Sam very helpful, straightforward and hassle free process in securing a new property to rent. Would recommend this agent to others....
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Comment on agent fees
Fees seem to be very reasonable compared with other agents.
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Apr 24,2019
Apr 24,2019
0
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I chose Beresford Residential after getting quotes from 5 estate agents because their photography was the best, their terms and conditions were the most civilized and because I felt like Jerome was my preferred style. Whereas some estate agents are pushy and a source of stress, ...
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Comment on agent fees
I think the fees are on the low side compared with other agents in the area.
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Apr 18,2019
Apr 18,2019
0
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Hi Jerome thank you for everything you have done to sell my flat very helpful and understanding much appreciated thanks...
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Very good
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Apr 18,2019
Apr 18,2019
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Jerome was a great help in the purchase of our first home - even during a very long and drawn out process he mediated between us and the vendor excellently....
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Apr 02,2019
Apr 02,2019
0
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Iain doesn't act in the best interest of either landlord or tenants but himself.
He is rude and irresponsible.
Horrible experience to say the least....
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Comment on agent fees
Bad
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Mar 26,2019
Mar 26,2019
0
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My friend and I were urgently looking for a new flat and we were lucky enough to bump into Iain and Melon from Beresford Residential.
Iain and Melon were very approachable, friendly and super thorough and we confirmed the flat pretty much after the first ...
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Mar 25,2019
Mar 25,2019
0
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I'm a first time buyer and was dealing with quite a few agents, however I found Jerome really stood out from the rest. He went over and above to arrange viewings to suit my busy schedule as well as guide me through a maze of ...
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Sep 17,2018
Sep 17,2018
0
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We found Magda to be consistently reliable and helpful, she would listen to our requests/ if we had any concerns, understand our perspective we were coming from as landlords, always courteous. We'd been with other agents and found this one to be the most helpful ...
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Sep 07,2018
Sep 07,2018
0
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My brother and I were looking for a flat and were helped by Mr. Swinburne.
He is a lovely gentleman and helped us view the flat instantly and on the same day was able to complete the deal for us and get us the flat....
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Sep 05,2018
Sep 05,2018
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Sam was really friendly and helpful when we were looking for a flat. He made sure we were kept in the loop at all times and was quick to reply. Highly recommended...
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Sep 04,2018
Sep 04,2018
0
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After having searched for a four bedroom flat and having seen a lot of places we were disappointed with, we luckily came across something we really loved. Sam gave us a great tour round, a great description of everything that was going to be redecorated ...
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Comment on agent fees
Good
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Aug 29,2018
Aug 29,2018
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All of the Beresford Residential staff were excellent to deal with from the outset from the agents to the photographer.. Sam was extremely efficient and personable and a very accessible agent finding the right kind of tenants for our property. Iain and Leanne also provided ...
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Comment on agent fees
Very good.
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Aug 17,2018
Aug 17,2018
1
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Sam and Ian at West Norwood were a great help throughout the process. As first time buyers Sam was really helpful explaining the process and also helping us move things forward with solicitors on both sides....
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Aug 12,2018
Aug 12,2018
0
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As landlords with a number of properties in SE and SW London, it's vital that we can rely on the agents we work with.
Iain was professional and business-like in his approach to finding us suitable tenants in a very short space of time. His ...
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Aug 03,2018
Aug 03,2018
1
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Sam has helped me twice already! He is always super professional and caring of his customers.
The first time I was in contact with him, Sam really took the time to understand what kind of property I wanted. He shared with me a great selection ...
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Comment on agent fees
The fees are fair
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Jul 25,2018
Jul 25,2018
0
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We organised a very last minute viewing of a property today and Sam was incredibly helpful and accommodating. He went through everything in great detail so we felt really secure and were happy to put our trust in him. Ian was also incredibly helpful showing ...
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Jul 06,2018
Jul 06,2018
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Arranged a viewing of a property for 6 o'clock. Left work earlier to make it although the agent did not show show up. Called Sam and he told me that he tried to get hold of me, he wasn't sure if he used my work landline (...
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Jul 06, 2018
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I clearly stated that I would like to be contacted via e-mails so did not understand why the agent attempted to call me at all. Even if that wasn't stated, I would still expect an e-mail follow up or when the agent plans to call, they normally double check the contact details.
I should be also informed that you will be attempting to contact me via phone as this is required for your safety. Worth putting it in your e-mail signature. It is not going to change the fact that I lost money as I had t ...
Jun 19,2018
Jun 19,2018
0
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After having had my property on sale with Winkworth's for seven months with no joy, I changed to Beresfords in February. I wanted the property under offer by the end of May and, in fact, it was sold by the end of May. Iain was ...
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Comment on agent fees
Good
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May 18,2018
May 18,2018
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I really need 6*s to describe my experience with Beresford Residential, Streatham and Jerome Jackson in particular. For various reasons, almost exclusively due to my extremely poor health and frequent hospital stays, my sale wasn't the easiest in history but the service and support I ...
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Comment on agent fees
Very reasonable indeed. They are a very positive and hard working team.
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May 10,2018
May 10,2018
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I can't recommend enough Beresford residential especially Jerome. He was efficient, polite and professional. The communication was smooth, top service from start to finish. I would definitely go back to him in the future....
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May 08,2018
May 08,2018
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I am very happy with the service I got from Jerome Jackson. He was very efficient at answering queries on our purchase. Also comments casually made to his colleagues received quick responses from Jerome. The streatham branch is easy to find. Thanks again Jerome....
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May 08, 2018
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Dear Brewster, thank you for your kind words and we wish you the very best in your new home. ...
May 03,2018
May 03,2018
0
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We'd been looking to buy for 1 year. We finally lucked out not only with the property, but with our agents. Having bought & sold a few times before, this has been my best experience yet, by far. Iain was very professional, communicative & personable.
Throughout inevitable buying/...
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May 03,2018
May 03,2018
0
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I can't recommend enough Beresford residential especially Jerome. He was efficient, polite and professional. The communication was smooth, top service from start to finish. I would definitely go back to him in the future....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:53 PM 10/11/2016 by allAgents
