100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
75% lettings fee satisfaction
Jul 23,2017
Jul 23,2017
2
people found
this helpful
this helpful
Literally the worst lettings agent I have ever had the misfortune of using. Do not use. They were supposed to be 'managing' a rental property for me but apart from taking their fee every month, there was no 'managing' being done. Queries went unanswered for weeks, I had to continuous chase them to do anything and when I did receive a reply, they were completely incompetent. I made several complaints but all fell on deaf ears. I have finally got rid of them but it has cost me a lot of money to do so, because the tenants left the poetry in a mess and I did not receive any support from William H Brown.
Comment on agent fees
Not worth the money
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Aug 01, 2018
This company has lost me return deposit money of nearly £400 pounds due to their staff not even bothering to back up my claim. Also they claim that they have checked contractors and in most cases did not put forward more than one quote for a job at exorbitant prices. I sourced my own suppliers even though I live 199 miles away. Tried to charge me £120 for an annual expenditure sheet. The 'competent' contractor they sent out to fix a like for like hob took 7 hours of the poor tenants time for a job which should take an hour maximum. They do not respond to complaints unless you escalate them and even then there is no acknowledgement or apologies. An unbelievable shambles and unprofessional company. They dont even attempt to respond to any criticism. They simply dont care!
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Latest Reviews
23rd Dec 2022
reviewed by 'Michelle'
27th Jun 2022
reviewed by 'Emily'
2nd Feb 2022
reviewed by 'ΑΝDI'
28th Jul 2020
reviewed by 'Jennifer'
23rd Oct 2019
reviewed by 'Risha'
27th Sep 2018
reviewed by 'Natasha'
Opening Hours
Address
William H Brown
9 Bridge Street
Northampton
Northamptonshire
NN1 1NH
01604 632322
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £84,000 | £238,500 |
| Lettings | 33% | 75% | £850 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 2 | 1 | 1 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 23,2022
Dec 23,2022
0
people found
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Andreea Crisan - what a star!
Andreea went above and beyond her current role at William H Brown in order to help serve her client. She was efficient and her communication skills are second to none. She was basically used as a translator throughout the ...
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Jun 27,2022
Jun 27,2022
0
people found
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Molly Hancock and Makayla Lawson are 2 angles in disguise .not only have they been so professional helpfull and worked so hard to get our tenancy trough quick due to our circumstances they have also showed kindness and support and understanding . Also spoken to as an ...
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Feb 02,2022
Feb 02,2022
0
people found
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this helpful
Ask your office in my city I am to inform you ... Because if I write comments only good that will not be .... Thank...
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Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Mixed feelings about the estate agents if I’m honest. When I was looking to rent, they couldn’t be more helpful. However, it felt as though the minute they had my money, the customer care disappeared. I had to chase up on issues which ...
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Oct 23,2019
Oct 23,2019
2
people found
this helpful
this helpful
I am a 1st time buyer. I found a property that William H Brown in Northampton (town centre) were representing.
I was told to meet the agent at the property but they hadn't specified which entrance of the flat. They also don't have mobile phones ...
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Sep 27,2018
Sep 27,2018
0
people found
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this helpful
Leanne Jesse has assisted us with numerous 'issues' in respect of our home. She has been very helpful and efficient - and proved to be very reliable. Appreciate all her efforts!...
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Comment on agent fees
Fair
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Yes
May 04,2018
May 04,2018
2
people found
this helpful
this helpful
Listed property for one week. Got dimensions of almost every room wrong and listed my property as detached instead of semi-detached.
The agent took the Rightmove listing down but could not relist it as new several days later, losing vital views.
I did not receive ...
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Comment on agent fees
The fees were good.
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Jan 26,2018
Jan 26,2018
1
people found
this helpful
this helpful
My experience as a tenant has been very successful thanks to the competency of the agent, Courtney West. The agent has made us feel welcomed into our rented home and listened attentively to any queries we have had. Although there are issues that still need ...
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Comment on agent fees
Average
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Yes
Jul 23,2017
Jul 23,2017
2
people found
this helpful
this helpful
Literally the worst lettings agent I have ever had the misfortune of using. Do not use. They were supposed to be 'managing' a rental property for me but apart from taking their fee every month, there was no 'managing' being done. Queries went unanswered for ...
read full review
read full review
Comment on agent fees
Not worth the money
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Yes
Aug 01, 2018
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(1)
This company has lost me return deposit money of nearly £400 pounds due to their staff not even bothering to back up my claim. Also they claim that they have checked contractors and in most cases did not put forward more than one quote for a job at exorbitant prices. I sourced my own suppliers even though I live 199 miles away. Tried to charge me £120 for an annual expenditure sheet. The 'competent' contractor they sent out to fix a like for like hob took 7 hours of the poor tenants time for a ...
Sep 15,2016
Sep 15,2016
2
people found
this helpful
this helpful
My first experience at being a landlady, first experience with a letting agency, and to say the least I have been appalled with the service I have received. Pure negligence from them, false information given to me, and stuck with tenants that didn't fit the ...
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Comment on agent fees
Over rated! Not worth it, hence I got a full refund
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Jul 29,2016
Jul 29,2016
1
people found
this helpful
this helpful
Ashleigh James provided a great level of service regarding all queries and issues relevant to our rental household. Especially during a period of technical difficulty regarding our tenancy she demonstrated an exemplary attitude and professionalism with a prompt and organised manner providing the service required ...
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Aug 13,2012
Aug 13,2012
4
people found
this helpful
this helpful
William H Brown at Rothwell are the worst estate agents I have ever had the misfortune to meet. They make false promises about reduction in fees and then say they didn't make those promises. They are not proactive in marketing and they often asked me ...
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What agent could do to change your mind?
Tell the truth and actually deliver promisesAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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