100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
May 27,2012
May 27,2012
5
people found
this helpful
this helpful
I rented a property from Martin and Co before reading the reviews. My friend responded in such shock when I was discussing my new tenancy that I immediately went online and came to this web site. From that moment on I was really paranoid. All the way throughout my tenancy I couldn't relax.
I have some advice for everyone who is renting from Martin and Co. It is up to you if you take this advice or not:
1/ ALWAYS take the time to check your inventory. I spent 5 HOURS amending this document on the night I moved in there were so many omissions. Things were listed on the inventory that were not there. Damage was not reported on this document when there was clearly damage to the property. Take pictures of eveything you amend. Sign every page of your amendments and keep a copy. Ensure you sign and date every photograph and keep a copy. HAND DELIVER it to the branch and take note of he person that you give it to. THEY GIVE YOU A CERTAIN AMOUNT OF TIME TO DO THIS AFTER MOVING IN....DO NOT EXCEED THIS TIME.I know this sounds tedious....but trust me...if you rent through Martin and Co, expect much of your time to be spent on such trivial activites. They are unlike any other letting agent I have ever used.
2/ NEVER EVER report any issues that you have with the property over the phone....you wont have evidence that you made the call in the first place...you need evidence....ALWAYS e-mail the property manager and keep EVERY e-mail that Martin and Co send you. You will need this for reference later and there will come times that they do challenge you on your word....evidence at these times makes them look incredibly silly...trust me...I know!!!
3/ Ensure you know who your branch use for cleaning. Then use this cleaning company when you leave the property. They are unlikely to challenge work done by a company that they endorse. GET RECEIPTS!!!!
4/ During your check out meeting, ensure that you have YOUR copy of the inventory with you...cross reference it with their copy....don't mumble about how long this takes.....you have paid for this time....at the start of your tenancy they charge you in advance for this meeting....get your money's worth!!!! Your deposit depends on it. Don't forget that they have a landlord on the other end of this....if they haven't done their job properly by allowing previous tenants to cause this damage...do not let they attribute it to you.....Let them explain themselves to their customer on the other end!
5/ If you are a crap tenant....you wont be happy....avoid Martin and Co. Leaving a property in a mess is not ok and they will take your money because of it....Even if you are a good tenant, they may try to challenge you...so ensure that you have EVIDENCE EVIDENCE EVIDENCE. If you can't prove it....youll lose part / all of your deposit!
IF you follow all of these rules then you can rest asured that you will probably get your deposit back. However if you don't have the time to follow these rules, expect it to b a rocky road...I almost lived in a state of paranoia...not particularly healthy....but now I'm free I felt it important to pass on these little gems to you.
Martin and Co in Horsforth responded to every repair issue I ever had...almost immediately....I had no problems with them..... However....I would have had problems if I had not spent all those hours on my first day amending that inventory. I should have invoiced them for my time.....however taking such action may have probably increased my paranoia.
They must have some really bad experiences with bad tenants...but they are treating EVERYONE the same because of this. By doing this they unfortunately alientated me because I felt like I was constantly building up a defence whilst I lived in a property that they were managing.
Would I rent from them again? No, I simply don't have the time or inclination to go through all that again.
Did I get my full deposit back? YES
I have some advice for everyone who is renting from Martin and Co. It is up to you if you take this advice or not:
1/ ALWAYS take the time to check your inventory. I spent 5 HOURS amending this document on the night I moved in there were so many omissions. Things were listed on the inventory that were not there. Damage was not reported on this document when there was clearly damage to the property. Take pictures of eveything you amend. Sign every page of your amendments and keep a copy. Ensure you sign and date every photograph and keep a copy. HAND DELIVER it to the branch and take note of he person that you give it to. THEY GIVE YOU A CERTAIN AMOUNT OF TIME TO DO THIS AFTER MOVING IN....DO NOT EXCEED THIS TIME.I know this sounds tedious....but trust me...if you rent through Martin and Co, expect much of your time to be spent on such trivial activites. They are unlike any other letting agent I have ever used.
2/ NEVER EVER report any issues that you have with the property over the phone....you wont have evidence that you made the call in the first place...you need evidence....ALWAYS e-mail the property manager and keep EVERY e-mail that Martin and Co send you. You will need this for reference later and there will come times that they do challenge you on your word....evidence at these times makes them look incredibly silly...trust me...I know!!!
3/ Ensure you know who your branch use for cleaning. Then use this cleaning company when you leave the property. They are unlikely to challenge work done by a company that they endorse. GET RECEIPTS!!!!
4/ During your check out meeting, ensure that you have YOUR copy of the inventory with you...cross reference it with their copy....don't mumble about how long this takes.....you have paid for this time....at the start of your tenancy they charge you in advance for this meeting....get your money's worth!!!! Your deposit depends on it. Don't forget that they have a landlord on the other end of this....if they haven't done their job properly by allowing previous tenants to cause this damage...do not let they attribute it to you.....Let them explain themselves to their customer on the other end!
5/ If you are a crap tenant....you wont be happy....avoid Martin and Co. Leaving a property in a mess is not ok and they will take your money because of it....Even if you are a good tenant, they may try to challenge you...so ensure that you have EVIDENCE EVIDENCE EVIDENCE. If you can't prove it....youll lose part / all of your deposit!
IF you follow all of these rules then you can rest asured that you will probably get your deposit back. However if you don't have the time to follow these rules, expect it to b a rocky road...I almost lived in a state of paranoia...not particularly healthy....but now I'm free I felt it important to pass on these little gems to you.
Martin and Co in Horsforth responded to every repair issue I ever had...almost immediately....I had no problems with them..... However....I would have had problems if I had not spent all those hours on my first day amending that inventory. I should have invoiced them for my time.....however taking such action may have probably increased my paranoia.
They must have some really bad experiences with bad tenants...but they are treating EVERYONE the same because of this. By doing this they unfortunately alientated me because I felt like I was constantly building up a defence whilst I lived in a property that they were managing.
Would I rent from them again? No, I simply don't have the time or inclination to go through all that again.
Did I get my full deposit back? YES
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 226 | 12 | 598 | 46 | 7 | 0 | 7 | 1 | 20 | 4 |
Areas covered
- AB12
- Aberdeen
- AB15
- Aberdeen West End
- AB10
- Cults
- AB25
- Bieldside
- AB23
- Milltimber
- AB22
- Kingswells
- AB16
- Westhill
- AB24
- Ferryhill
- AB11
- Midstocket
- AB32
- Rosemount
Services offered
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I have dealt with Stephen more than I would like recently due to an unfortunate accident affecting my rental property. He has removed all stress from the situation and communication has been fantastic. I have used other well known letting agents in the city in ...
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Mar 07,2024
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Just wanted to pass on an amazing 5* star review for Kelly Kennedy who is ABSOLUTELY FANTASTIC and a brilliant real estate agent! Kelly was extremely helpful, kind, attentive and knowledgeable in securing new tenants for my rental property. She was able to take complete ownership ...
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Oct 31,2023
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Debbie Buchan of Martin & Co. was a pure joy and a professional person to have selling my home. Debbie organised everything for me extremely smoothly.
✅Photographer
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Mar 01,2024
Mar 01,2024
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Had the absolute pleasure of meeting Debbie at Martin and co who went above and beyond helping us sell our house to getting the buyers for our house. She was amazing and helped us in anyway we needed and would definitely use Debbie again if ...
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Jan 10,2024
Jan 10,2024
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We recently switched to Martin & Co and have been so impressed with the level of service and expertise.
In particular we are so very grateful to Stephen who has been an absolute pleasure to work with. He's gone out of his way to ensure we ...
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Sep 24,2024
Sep 24,2024
0
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Have been a Martin & Co customer for over 10 years. Each time I've needed a new tenant, they've been efficient at marketing the property and finding a tenant.
Setup/referencing fees are on on the high side but the continued occupancy helps to soften the blow...
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Sep 23,2024
Sep 23,2024
0
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Excellent service as usual from Maxine and the team. Kelly Kennedy did a fantastic job in sourcing tenants...
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Sep 22,2024
Sep 22,2024
0
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I had a great experience dealing with Kelly and her colleagues when my house recently came back on the rental Market. It was very professional, I was kept up to date and the property was remarketed very well. Their website is great. The property was ...
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Sep 20,2024
Sep 20,2024
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Joel was very helpful and kind at the viewing. Gave me time to look around and explained things to me when asked....
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Sep 20,2024
Sep 20,2024
0
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Every part of the process has been made easy by Kelly & Juliet. I really can't complain at all. It's been great...
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Sep 19,2024
Sep 19,2024
0
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Fantastic, understanding, and extremely knowledgeable about everything that I needed to know. Joel will be hugely successful in his chosen career...
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Sep 18,2024
Sep 18,2024
0
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Just a thank you to Adam from Martin & Co.
Had an urgent matter which got resolved very quickly by Adam👍🏻👍🏻...
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Sep 17,2024
Sep 17,2024
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Finding a place to live in can be stressful. Work and personal circumstances can put pressure on timelines and agencies are not always empathetic.
From the moment I walked in to Martin & Co and met Juliet Mutch she was on the same mission as I ...
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Sep 16,2024
Sep 16,2024
0
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Kelly was very professional and extremely helpful. As this was my first experience renting, Kelly’s assistance made it a whole lot easier. Thank you! :)...
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Sep 15,2024
Sep 15,2024
0
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Bought a property through Martin&Co recently. Joel Ross was very professional, friendly and welcoming. Joel worked tirelessly to help me; he was enthusiastic, polite and patient. Nothing was too much trouble. I would 100% recommend Martin &Co -Aberdeen and look forward to using them again ...
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Sep 11,2024
Sep 11,2024
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The service I received was absolutely fantastic! Kelly Kennedy, you are an outstanding agent. My family and I want to express our deepest gratitude. Thank you and may God bless you. 🙏🏿💯❤️🍾...
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Sep 10,2024
Sep 10,2024
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Our experience with Martin and co has been amazing with the help of Kelly along the way!! She was very helpful and explained everything thorough to myself and my partner when finding our home. Kelly was also very quick with everything and kept us up ...
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Sep 09,2024
Sep 09,2024
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Martin and Co are an outstanding estate agent. They are friendly, knowledgeable and give 110% to all their clients.
Debbie was my agent and I cannot recommend her highly enough. Debbie was in contact at every step while my property was on market. Although due to ...
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Sep 05,2024
Sep 05,2024
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Juliet my Property Manager is very helpful and kind. She did all she could to accommodate my requests and has always responded quickly to any query I have.
Grateful for all her help....
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Sep 05,2024
Sep 05,2024
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She was great and friendly, it was very kind of her to follow up with me....
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Sep 04,2024
Sep 04,2024
0
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Very happy with this agency. We viewed a flat on behalf of our son, shown to us by Kelly Kennedy and were extremely impressed by her willingness to help, her knowledge, and her charm and kindness. She made a fantastic impression and was pretty much ...
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Sep 03,2024
Sep 03,2024
0
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Thank you Kelly for making bringing sunshine into our day.
My wife is so happy and excited to move into our new home in Kintore and this would not have happened without your support....
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Sep 02,2024
Sep 02,2024
0
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Outstanding service and support from the beginning.
Unlike other letting agencies I have used in the past I found Juliet's service to be personal and tailored to me.
Juliet and colleagues also went above and beyond, keeping an eye on upcoming properties to make me ...
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Sep 02,2024
Sep 02,2024
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I have recently worked with two agents from Martin and Co to secure a property in Aberdeen. I have found them to be professional and extremely helpful. THey were willing to answer any/every query I had and provided prompt reassurance and advice.
Based on ...
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Aug 30,2024
Aug 30,2024
0
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We met with Kelly yesterday for a viewing, and today have paid our holding deposit for a flat. Kelly was wonderful and gave us all the information we needed, very quickly. Overall she has made this experience so pleasant, and was generally fantastic to be ...
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Aug 30,2024
Aug 30,2024
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The proses of finding my daughter a flat was very good. Kelly kept us up to date with the progress, she was helpful, polite and friendly....
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Aug 30,2024
Aug 30,2024
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Kelly was very helpful and accommodating during the flat viewing. Her communication via email was excellent and timely....
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Aug 29,2024
Aug 29,2024
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Martin &co provided a first class service in the process of a Property purchase.
Joel Ross was key in my decision to purchase the property.
Joel was Punctual,Pleasant,Professional and Helpful.
Excellent knowledge of the Aberdeen housing market.
A credit to the company.
A ...
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Aug 29,2024
Aug 29,2024
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Juliet and Kelly has been very helpful throughout tenancy set up, highly recommend!...
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Aug 29,2024
Aug 29,2024
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Every step and process was smooth and well explained. She had patience and quick with responses and feedback. Overall excellent customer service....
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Maxine
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Juliet
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Eduardo
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Best Letting Agent in Aberdeen 
