100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
May 27,2012
May 27,2012
5
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this helpful
this helpful
I rented a property from Martin and Co before reading the reviews. My friend responded in such shock when I was discussing my new tenancy that I immediately went online and came to this web site. From that moment on I was really paranoid. All the way throughout my tenancy I couldn't relax.
I have some advice for everyone who is renting from Martin and Co. It is up to you if you take this advice or not:
1/ ALWAYS take the time to check your inventory. I spent 5 HOURS amending this document on the night I moved in there were so many omissions. Things were listed on the inventory that were not there. Damage was not reported on this document when there was clearly damage to the property. Take pictures of eveything you amend. Sign every page of your amendments and keep a copy. Ensure you sign and date every photograph and keep a copy. HAND DELIVER it to the branch and take note of he person that you give it to. THEY GIVE YOU A CERTAIN AMOUNT OF TIME TO DO THIS AFTER MOVING IN....DO NOT EXCEED THIS TIME.I know this sounds tedious....but trust me...if you rent through Martin and Co, expect much of your time to be spent on such trivial activites. They are unlike any other letting agent I have ever used.
2/ NEVER EVER report any issues that you have with the property over the phone....you wont have evidence that you made the call in the first place...you need evidence....ALWAYS e-mail the property manager and keep EVERY e-mail that Martin and Co send you. You will need this for reference later and there will come times that they do challenge you on your word....evidence at these times makes them look incredibly silly...trust me...I know!!!
3/ Ensure you know who your branch use for cleaning. Then use this cleaning company when you leave the property. They are unlikely to challenge work done by a company that they endorse. GET RECEIPTS!!!!
4/ During your check out meeting, ensure that you have YOUR copy of the inventory with you...cross reference it with their copy....don't mumble about how long this takes.....you have paid for this time....at the start of your tenancy they charge you in advance for this meeting....get your money's worth!!!! Your deposit depends on it. Don't forget that they have a landlord on the other end of this....if they haven't done their job properly by allowing previous tenants to cause this damage...do not let they attribute it to you.....Let them explain themselves to their customer on the other end!
5/ If you are a crap tenant....you wont be happy....avoid Martin and Co. Leaving a property in a mess is not ok and they will take your money because of it....Even if you are a good tenant, they may try to challenge you...so ensure that you have EVIDENCE EVIDENCE EVIDENCE. If you can't prove it....youll lose part / all of your deposit!
IF you follow all of these rules then you can rest asured that you will probably get your deposit back. However if you don't have the time to follow these rules, expect it to b a rocky road...I almost lived in a state of paranoia...not particularly healthy....but now I'm free I felt it important to pass on these little gems to you.
Martin and Co in Horsforth responded to every repair issue I ever had...almost immediately....I had no problems with them..... However....I would have had problems if I had not spent all those hours on my first day amending that inventory. I should have invoiced them for my time.....however taking such action may have probably increased my paranoia.
They must have some really bad experiences with bad tenants...but they are treating EVERYONE the same because of this. By doing this they unfortunately alientated me because I felt like I was constantly building up a defence whilst I lived in a property that they were managing.
Would I rent from them again? No, I simply don't have the time or inclination to go through all that again.
Did I get my full deposit back? YES
I have some advice for everyone who is renting from Martin and Co. It is up to you if you take this advice or not:
1/ ALWAYS take the time to check your inventory. I spent 5 HOURS amending this document on the night I moved in there were so many omissions. Things were listed on the inventory that were not there. Damage was not reported on this document when there was clearly damage to the property. Take pictures of eveything you amend. Sign every page of your amendments and keep a copy. Ensure you sign and date every photograph and keep a copy. HAND DELIVER it to the branch and take note of he person that you give it to. THEY GIVE YOU A CERTAIN AMOUNT OF TIME TO DO THIS AFTER MOVING IN....DO NOT EXCEED THIS TIME.I know this sounds tedious....but trust me...if you rent through Martin and Co, expect much of your time to be spent on such trivial activites. They are unlike any other letting agent I have ever used.
2/ NEVER EVER report any issues that you have with the property over the phone....you wont have evidence that you made the call in the first place...you need evidence....ALWAYS e-mail the property manager and keep EVERY e-mail that Martin and Co send you. You will need this for reference later and there will come times that they do challenge you on your word....evidence at these times makes them look incredibly silly...trust me...I know!!!
3/ Ensure you know who your branch use for cleaning. Then use this cleaning company when you leave the property. They are unlikely to challenge work done by a company that they endorse. GET RECEIPTS!!!!
4/ During your check out meeting, ensure that you have YOUR copy of the inventory with you...cross reference it with their copy....don't mumble about how long this takes.....you have paid for this time....at the start of your tenancy they charge you in advance for this meeting....get your money's worth!!!! Your deposit depends on it. Don't forget that they have a landlord on the other end of this....if they haven't done their job properly by allowing previous tenants to cause this damage...do not let they attribute it to you.....Let them explain themselves to their customer on the other end!
5/ If you are a crap tenant....you wont be happy....avoid Martin and Co. Leaving a property in a mess is not ok and they will take your money because of it....Even if you are a good tenant, they may try to challenge you...so ensure that you have EVIDENCE EVIDENCE EVIDENCE. If you can't prove it....youll lose part / all of your deposit!
IF you follow all of these rules then you can rest asured that you will probably get your deposit back. However if you don't have the time to follow these rules, expect it to b a rocky road...I almost lived in a state of paranoia...not particularly healthy....but now I'm free I felt it important to pass on these little gems to you.
Martin and Co in Horsforth responded to every repair issue I ever had...almost immediately....I had no problems with them..... However....I would have had problems if I had not spent all those hours on my first day amending that inventory. I should have invoiced them for my time.....however taking such action may have probably increased my paranoia.
They must have some really bad experiences with bad tenants...but they are treating EVERYONE the same because of this. By doing this they unfortunately alientated me because I felt like I was constantly building up a defence whilst I lived in a property that they were managing.
Would I rent from them again? No, I simply don't have the time or inclination to go through all that again.
Did I get my full deposit back? YES
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 229 | 12 | 623 | 52 | 8 | 0 | 7 | 1 | 21 | 5 |
Areas covered
- AB12
- Aberdeen
- AB15
- Aberdeen West End
- AB10
- Cults
- AB25
- Bieldside
- AB23
- Milltimber
- AB22
- Kingswells
- AB16
- Westhill
- AB24
- Ferryhill
- AB11
- Midstocket
- AB32
- Rosemount
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I have dealt with Stephen more than I would like recently due to an unfortunate accident affecting my rental property. He has removed all stress from the situation and communication has been fantastic. I have used other well known letting agents in the city in ...
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Mar 07,2024
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Just wanted to pass on an amazing 5* star review for Kelly Kennedy who is ABSOLUTELY FANTASTIC and a brilliant real estate agent! Kelly was extremely helpful, kind, attentive and knowledgeable in securing new tenants for my rental property. She was able to take complete ownership ...
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Oct 31,2023
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Debbie Buchan of Martin & Co. was a pure joy and a professional person to have selling my home. Debbie organised everything for me extremely smoothly.
✅Photographer
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Mar 01,2024
Mar 01,2024
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Had the absolute pleasure of meeting Debbie at Martin and co who went above and beyond helping us sell our house to getting the buyers for our house. She was amazing and helped us in anyway we needed and would definitely use Debbie again if ...
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Jan 10,2024
Jan 10,2024
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We recently switched to Martin & Co and have been so impressed with the level of service and expertise.
In particular we are so very grateful to Stephen who has been an absolute pleasure to work with. He's gone out of his way to ensure we ...
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Nov 21,2024
Nov 21,2024
0
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Excellent Service. Found the whole process in obtaining our new rental property very efficient and straight forward....
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Nov 19,2024
Nov 19,2024
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Kelly Kennedy is an amazing agent, very helpful all through....
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Nov 13,2024
Nov 13,2024
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The customer service is second to none completely impressed with their professionalism, kelly kennedy was very very good for helping me to secure a property....
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Nov 13,2024
Nov 13,2024
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Thanks for all the help getting us moved into the property early, it's lovely! Very happy with the service provided by Adam....
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Nov 13,2024
Nov 13,2024
0
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I had an exceptional experience working with the Martin & Co Aberdeen team, and especially with Mr. Adam Hughes, during both the rental process and my stay. They were incredibly helpful, respectful, and efficient. The response system they have in place works flawlessly, ensuring all my ...
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Nov 12,2024
Nov 12,2024
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Ashley and Kelly was a great help and very professional throughout the process, i would highly recommend Ashley and Kelly. Thanks for your help. Great team at Martin & co....
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Nov 11,2024
Nov 11,2024
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Everything handled perfectly by Kelly right from the query to the viewing and helped us secure the property. Cheers...
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Nov 08,2024
Nov 08,2024
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The renting process was a splendid one. There was good timeliness in responses to enquiries etc, and the process was concluded in good time. I hope this continues in the relationship....
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Nov 07,2024
Nov 07,2024
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Joel has been a pleasure to deal with. Very knowledgeable and went above and beyond! Would not hesitate to recommended....
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Nov 06,2024
Nov 06,2024
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Kelly is a wonderful, great and helpful person. Thank you very much for your help...
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Nov 05,2024
Nov 05,2024
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Adam really helped me set everything up. Excellent service, would highly recommend....
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Nov 05,2024
Nov 05,2024
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We dealt with Kelly Kennedy and she was brilliant ! Couldn't be more helpful...
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Nov 01,2024
Nov 01,2024
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I have been dealing with Kelly over the last few days. She has made everything easy and communication has been excellent....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was lovely and helpful when viewing properties. She was very insightful and happy, and willing to answer any questions we had. She made the process simple and quick. Thank you so much....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was fantastic in ensuring a smooth process. She was very quick to respond easing any worries I had and in viewings she was very attentive and knowledgeable....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was impeccable, she was so helpful in the viewing and was very knowledgeable and answered my questions to a high standard, she was very swift and fast acting and took great care of us....
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Oct 29,2024
Oct 29,2024
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Agents are quick to respond and always happy to help, wonderful service...
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Oct 29,2024
Oct 29,2024
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We had a great experience with Martin & Co and Kelly Kennedy was especially helpful with helping us secure the right property. Thanks again!...
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Oct 28,2024
Oct 28,2024
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Juliette has been magic throughout the whole process - friendly and efficient :)...
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Oct 26,2024
Oct 26,2024
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Our experience with Martin & Co has been outstanding.
My partner & I had to vacate our flat on short notice & we were worried about finding somewhere just as nice at a fair price.
Kelly Kennedy took great care of us. Our hunt began on Monday morning & ...
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Oct 24,2024
Oct 24,2024
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Outstanding service from Ms Kennedy at the Aberdeen branch. But also from Mr Rodriguez who was my first point of contact there. Smooth and seamless service throughout....
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Oct 22,2024
Oct 22,2024
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I had a great experience working with Adam at Martin & Co. From the very beginning, he was incredibly helpful and guided me through every step of the process. He kept me updated throughout, and even when there were potential delays, Adam worked quickly to ensure ...
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Oct 21,2024
Oct 21,2024
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Thank you Martin&Co Aberdeen for helping us transition to our new rental, a special thank you to Adam Hughes, he has been the best property manager I have ever dealt with so far, thanks to his kindness, professionalism and promptness we have been able ...
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Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Best Letting Agent in Aberdeen 
