0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 26,2012
May 26,2012
2
people found
this helpful
this helpful
The member of staff was unprofessional and, to make things worse, unapologetic.
I arrived 10 minutes early at the property to be told that the people
who had only just viewed it wanted to put a deposit down so I was
probably too late. As someone who is working full time, has a limited
amount of time until my current tenancy expires and has no access to a
car the practice of effectively double booking prospective tenants in
this way is completely unfair. ACJ Properties are helping to make the
Cardiff rental market even more competitive than it already is by
pitting prospective tenants against each other. The end result is that
my afternoon has been wasted and I will have to wait until next
weekend before I have another opportunity to view a property. I
certainly won't be giving these time wasters any more business, though.
I arrived 10 minutes early at the property to be told that the people
who had only just viewed it wanted to put a deposit down so I was
probably too late. As someone who is working full time, has a limited
amount of time until my current tenancy expires and has no access to a
car the practice of effectively double booking prospective tenants in
this way is completely unfair. ACJ Properties are helping to make the
Cardiff rental market even more competitive than it already is by
pitting prospective tenants against each other. The end result is that
my afternoon has been wasted and I will have to wait until next
weekend before I have another opportunity to view a property. I
certainly won't be giving these time wasters any more business, though.
What agent could do to change your mind?
1) Informed me beforehand that my viewing was directly after someone else's, so that I could pick a different property instead. 2) Apologised for the inconvenience and offered to show me a different property that was on their books. 3) Not double booked me in the first place.Attached Filesnbsp;
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Latest Reviews
30th May 2024
reviewed by 'Jordan'
14th Mar 2023
reviewed by 'Gary Anderson'
6th Jul 2021
reviewed by 'Sophie Williams'
7th Oct 2019
reviewed by 'Disgruntled'
6th Apr 2019
reviewed by 'Female'
26th May 2012
reviewed by 'James'
Opening Hours
Address
ACJ Properties
9a Royal Buildings Victoria Road
Penarth
Vale of Glamorgan
CF64 3ED
02920415161
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £163,000 | £163,000 |
| Lettings | 0% | 0% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 0 | 3 |
Areas covered
- CF64
- CF10
- CF11
- CF62
- CF63
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
May 30,2024
May 30,2024
0
people found
this helpful
this helpful
After letting one of their properties for nearly a decade we had a no fault eviction as landlord selling up. When we then relocated we spent almost a week scrubbing the place spotless. We’re then told that professional cleaners needed to be called in ...
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Mar 14,2023
Mar 14,2023
0
people found
this helpful
this helpful
For the last 6 months me & the neighbours have been having a nightmare with tenants slamming the security gate on a property managed by ACJproperties The situation hasn't been resolved & they have been ignoring our correspondence.
I would avoid using this company at all costs...
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Jul 06,2021
Jul 06,2021
2
people found
this helpful
this helpful
DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY!
JASON WHITELEY, NATASHA CHICK, LYNDA SEAL
After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money ...
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Attachments
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Oct 07,2019
Oct 07,2019
0
people found
this helpful
this helpful
DO NOT USE THIS AGENCY.
SABRINA PIKE - Agent who I dealt with.
We were charged to have cleaners come to the property after we had left for "placing furniture back in its place". The details of this were two very light dining room chairs ...
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Feb 22, 2020
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(2)
The same thing happened to us with this Agency in 2014. We moved from London and rented house in Penarth and were massively ripped when we finished our tenancy. The house was falling apart literally but we ignored the faults because we were only there temporarily. They charged us for removing a ‘pebble left in cupboard’ My blood boils to this day whenever I walk past ACJ. A REALLY NASTY COMPANY.. ...
Apr 06,2019
Apr 06,2019
0
people found
this helpful
this helpful
I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I ...
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Comment on agent fees
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May 08, 2019
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(1)
We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you could contact [email protected] with your review and further details so, I can address your complaint in full. ...
May 26,2012
May 26,2012
2
people found
this helpful
this helpful
The member of staff was unprofessional and, to make things worse, unapologetic.
I arrived 10 minutes early at the property to be told that the people
who had only just viewed it wanted to put a deposit down so I was
probably too late. As someone ...
read full review
read full review
What agent could do to change your mind?
1) Informed me beforehand that my viewing was directly after someone else's, so that I could pick a different property instead. 2) Apologised for the inconvenience and offered to show me a different property that was on their books. 3) Not double booked me in the first place.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:13 PM 12/09/2018 by heather heather
