93% lettings valuation accuracy
92% lettings fee satisfaction
Jul 19,2017
Jul 19,2017
1
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Brighton Homes have managed our property in Hollingdean, Brighton for a year now and I have been particularly impressed with their overall quality of service.
To be perfectly honest, I was initially quite wary about employing another agency to manage our property (we had a full management contract from 2003 to 2008 with one of the big, well know estate agents) and this experience soured my appetite for management agencies. I even had to deal with many of the issues directly with my tenant due to the lack of communication from the agency to the tenant. The agency had 4 changes of contacts during this period of time which could suggest a high staff turnover.
From 2008 until 2016 with a change of tenant, we did not use an agency and I managed everything myself directly with our new tenant who I personally knew prior to renting the property. We were charging a very reasonable rent but of course, I would have to deal with any problems that arose.
Nigel said that we would not hear from them except for a notification that the money had been paid in or if there were any major issues that needed attention (over 250 pounds, I think). I love the fact that they efficiently deal with everything. There was no hard sell, just initial suggestions that paying for professional cleaning, garden attention and a proper inventory would be a good idea and make life easier further down the line if there were a change of tenant (however, there were all optional extras and part of their potential service should I choose to accept them).
I even sent a reminder to Brighton Homes about a fully comprehensive gas, electricity, plumbing landlord policy that I pay for every month and that includes the free annual obligatory gas safety certificate inspection and Steve wrote back within an hour saying that they had already been on the case to contact my tenant to arrange a visit. Impressive stuff.
Long may I hope it continues!
To be perfectly honest, I was initially quite wary about employing another agency to manage our property (we had a full management contract from 2003 to 2008 with one of the big, well know estate agents) and this experience soured my appetite for management agencies. I even had to deal with many of the issues directly with my tenant due to the lack of communication from the agency to the tenant. The agency had 4 changes of contacts during this period of time which could suggest a high staff turnover.
From 2008 until 2016 with a change of tenant, we did not use an agency and I managed everything myself directly with our new tenant who I personally knew prior to renting the property. We were charging a very reasonable rent but of course, I would have to deal with any problems that arose.
Nigel said that we would not hear from them except for a notification that the money had been paid in or if there were any major issues that needed attention (over 250 pounds, I think). I love the fact that they efficiently deal with everything. There was no hard sell, just initial suggestions that paying for professional cleaning, garden attention and a proper inventory would be a good idea and make life easier further down the line if there were a change of tenant (however, there were all optional extras and part of their potential service should I choose to accept them).
I even sent a reminder to Brighton Homes about a fully comprehensive gas, electricity, plumbing landlord policy that I pay for every month and that includes the free annual obligatory gas safety certificate inspection and Steve wrote back within an hour saying that they had already been on the case to contact my tenant to arrange a visit. Impressive stuff.
Long may I hope it continues!
Comment on agent fees
When Nigel came to visit our property, he was able to assess the potential rental income within about 10 minutes of inspecting it and it was a decent amount that afforded us the opportunity to pay the reasonable management commission fees of Brighton Homes. Contracts were drawn up and sent to us. Brighton Homes take the entire 6 months commission up front, which I did not originally realise. I believe this was written in the contract but I may have missed this. So every six months, you do have a lump sum for commission fees taken out in advance but then you get the full rent for the other 5 months so in the end it makes no difference financially.
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Latest Reviews
7th Nov 2023
reviewed by 'Andrew Stuart'
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reviewed by 'Sophie'
10th Jan 2022
reviewed by 'Dr Rosie Bryson'
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reviewed by 'Chuning'
20th Sep 2021
reviewed by 'Josie'
Opening Hours
Address
Brighton Homes
3 St Georges Place
Brighton
Brighton and Hove
BN1 4GA
01273 672333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 93% | 92% | £575 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 32 | 1 | 23 | 4 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
- BN1
- BN15
- BN2
- BN25
- BN3
- BN41
- BN43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 07,2023
Nov 07,2023
0
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I am a landlord & work full time, so finding time during office hours to call letting agents & arrange appointments was hard, however I was able to communicate with Brighton Homes on a Thursday evening at 8pm and they came to see my property on Friday ...
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Apr 26,2023
Apr 26,2023
0
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We were with this company for over a de age and they are the BEST.
Nigel,Steve(charm personified),Josh and Brian are all:
Efficient
Professional
Polite
Patient
Sensitive(yes,sensitive)
I'm only sorry we won't be b
dealing with them any more as we're ...
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Mar 11,2022
Mar 11,2022
0
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Brighton Homes have been out letting agent for the past 3 years. As issues have arisen in our home they have always been quick to rectify these issues. All you could want from a letting agent....
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Jan 10,2022
Jan 10,2022
0
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Brighton Homes have been out letting agent for over 7 years and I can highly recommend them. They are always very efficient when things need to be done and even when times were more complex due to covid that still ensured that all issues were dealt ...
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Nov 12,2021
Nov 12,2021
0
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Professional letting agents, some of my friends have asked me about them because of the reasonable rent and bills package....
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Sep 20,2021
Sep 20,2021
0
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I started renting a property through Brighton homes in July 2020 during Covid times and as a single women anxious through these times and needing to find a place to rent quickly they were very understanding and responsive. Not having rented for some time I had ...
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Aug 25,2021
Aug 25,2021
0
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Look out for your deposit if you choose to rent via Brighton Homes. They take advantage of young students with shared deposits in order to charge huge exaggerated sums for supposed cleaning of "light fingermarks" on light switches or "light weeds at edge of lawn". ...
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Sep 23, 2021
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(3)
I was not one of the people you ripped off.
It was my young daughter and her housemates who experienced the extremely dubious deposit deductions. They are newly qualified paramedics. Key healthcare workers whom you were probably clapping on the doorstep not long ago. Shame on you!
You're obliged by law to use the deposit protection scheme, so don't pretend that is some munificent gesture on your part. I would suppose you know very well that young, newly qualified students rarely have the ...
Jun 11,2021
Jun 11,2021
0
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Great experience so far!
I have been renting accommodation managed by Brighton Homes since August 2020 and have had a great experience so far. From managing the viewings and speeding through the application process, to a smooth check in and dealing with any maintenance issues they ...
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Mar 03,2021
Mar 03,2021
0
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A very reliable and professional service. Found me great tenants for my rental property the first time I used them and have been similarly helpful with my new tenants. Very responsive and have also given me good advice. Highly recommend....
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Dec 29,2020
Dec 29,2020
0
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I can't rate Brighton Homes highly enough for their responsiveness, quality of service and also for taking the initiative on things such as proactive/preventative maintenance, legal aspects etc. I'd not used a managing agent before as I used to self-manage which was time-consuming and ...
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Nov 22,2020
Nov 22,2020
0
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Very helpful and professional. Proactive and follow up very quickly on any queries or problems. Very pleased with their property management experience and know how....
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Nov 19,2020
Nov 19,2020
0
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I have been renting my flat through Brighton Homes for several years. Nigel and the team have always been prompt, courteous, and have gone out of their way to help me, including by helping me to arrange building work, decoration, and repairs. I would recommend ...
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Sep 08,2020
Sep 08,2020
0
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Thank you, Brighton Homes.
The apartment is like new. Major repairs have been made inside. This was a pleasant surprise. And for the first time I saw new modern plumbing here. Never before have I seen such a high level of service and attitude to ...
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Sep 08,2020
Sep 08,2020
0
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I have been a long term tenant with Brighton Homes. Have rented 3 properties now. I have always found them to be honest, fair and very efficient. Properties are maintained very well. Any issues reported any time of the day is dealt with promptly. Tenants are ...
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Sep 07,2020
Sep 07,2020
0
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Brighton Homes have managed two apartments on our behalf for over five years. We are always notified of any new or amended legislation as well as the action(s) necessary to ensure compliance. They manage the necessary action unless we request otherwise. All necessary repair ...
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Sep 07,2020
Sep 07,2020
0
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Brighton Homes are one of the fewer dedicated and professional letting agents to be found. Recommended to us by friends who have many properties with them.
Exemplary knowledge and service from all of their staff, fully up to date with all legislation and rental requirements, ...
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Sep 04,2020
Sep 04,2020
0
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Really good company to deal with. Efficient, professional and great customer service. Communication is always clear and informative and nothing is ever too much trouble...
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Sep 04,2020
Sep 04,2020
0
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I am the landlord of a two-bedroom maisonette in Brighton and have used Brighton Homes as agents for more than 10 years. During this time I have dealt mostly with Steven Kirupai, whom I have found to be quick and efficient in dealing with maintenance and ...
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Sep 04,2020
Sep 04,2020
0
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Very quick response to any issues or enquiries. Keep tenants informed of progress. The best letting agent I have ever been involved with as a tenant...
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Sep 04,2020
Sep 04,2020
0
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I have had my property under the trustworthy management of the team at Brighton Homes for a few years now.
From day one they have always been diligent,honest and caring having my interests at heart.They listen, respond very quickly with any issues with ...
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Sep 03,2020
Sep 03,2020
0
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I have used Brighton Homes for a number of years and have always had a great experience with them. They are extremely friendly, knowledgeable and provide a professional service. I highly recommend this company....
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Sep 03,2020
Sep 03,2020
0
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I express my gratitude for the prompt selection of an apartment for difficult requests!
Also, Helpful advice, good selection, lovely staff.
Thank you Brighton Homes
Keira Caddy....
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Sep 03,2020
Sep 03,2020
0
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I would like to thank you Вrighton Homes for the right apartment for me. You are professionals in your field. You know what each person needs individually.
your sincerely, Dorothy....
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Sep 02,2020
Sep 02,2020
0
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I have let my flat through Brighton Homes for 6 years now! Have new tenants every year and have never had a dry period! They are the most helpful hands on team, always there to support with any queries or advice I may need!
Thank you ...
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Feb 25,2019
Feb 25,2019
0
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I rented out my Brighton flat for 2 1/2 years through Brighton Homes and was very happy with the service they provided. They handled finding tenants and changing over tenants smoothly and sorted out any decorating/repair work that needed doing very efficiently. I always felt they ...
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Feb 19,2019
Feb 19,2019
0
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They were finding me tenants over the years I am so happy with their services. They are excellent and The Best Letting Agency in Brighton...
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Comment on agent fees
Very good
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Feb 19,2019
Feb 19,2019
0
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They were finding me tenants over the years I am so happy with their services. They are excellent and The Best Letting Agency in Brighton...
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Comment on agent fees
Very good
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Feb 14,2019
Feb 14,2019
0
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Always available to give advice. Use experience and knowledge to solve any tenant or property issues. They understand the Brighton rental market....
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Comment on agent fees
Inline with other agents I have used.
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Feb 14,2019
Feb 14,2019
0
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We are so lucky to have found Brighton Homes.
We've been long-standing customers and we would never think of going anywhere else. They manage our property with complete reliability and professionalism, so that we know we can always leave it in their capable hands. We've ...
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Comment on agent fees
Extremely good value
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Feb 14,2019
Feb 14,2019
0
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I've been with Brighton Homes for nearly 18 months and so far I've had a fab experience, repairs have been done promptly, they helped me to renegotiate the terms of my tenancy agreement and they've always been super clear about things when I've had questions too...
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Comment on agent fees
Not as bad as some
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Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionThere are no fees for tenants.
Last updated on 31/05/2019, 3:43 PM by Steven Kirupai - DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:27 AM 21/05/2024 by Steven
