100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
Jul 08,2017
Jul 08,2017
8
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If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, then I recommend you choose William H Brown.
I had the misfortune to have my rented property flooded when a local stream flooded at the beginning of June, sending heavily silted stream and drain water into my property and that of 7 of my neighbours in the same row.
Did WHB send anyone out to help their stranded customer or protect their Clients property, no, not for 4 days and then only for a cursory glance to check for damage.
And while my neighbours, the majority of whom are owner occupiers were being put up in hotels, the 2 households who rent were amazingly told to stay where we were for full rent as apparently as we live in Noah's ark. Yes, to WHB, they felt it was perfectly acceptable as their contractor (we'll call him Bryan to protect his identity) was told to include this statement in his quoted works, even though he a) admitted to me twice that he was told to put it into his statement by WHB, b) he personally believed that I should have been put in alternative accommodation from day 1, c) he conducted no tests on any of the water or surfaces, d) he wasn't qualified to give such a judgement, it was just his opinion. Even their girl on the helpdesk seemed surprised when I reminded her for the 14th time where the water had come from, "oh, I though it was spring water". Evian or Peckam Springs it is not.
Not one person from WHB themselves have to date set foot on the property over this issue. No one wants to hear or act upon what I am repeatedly telling them. They just want to take my money and do sweet FA.
All the while they had been telling me the landlord didn't want to contact me direct, and at the same time telling him I was happy with all the arrangements being made.
It took a rather shirt and curt email to him after 3 weeks of living in a feted, sweaty, hot, damp, mushroom factory/ industrial green house for him to realise that I wasn't a happy bunny, rather a furious, frustrated, infuriated, slightly damp smelling mad hare.
It is he who finally relented and arranged to have me put in alternative accommodation, doing this while he is abroad while WHB sat not 500 yards up the road playing back gammon and sitting on their Neanderthal like hands or whatever it is they do to pass the time of day. They continue to state that the property is habitable, despite repeated being invited down to show me how they believe this or provide any evidence other than the opinion of one of their own unqualified workers. Yes, now I have been advised to only go through their solicitor as they are unable or unwilling to budget from their pig ignorant stand point. The National customer services manager himself told me that he didn't respect me during one exchange when I invited him to come down and look me in the eye while standing in my living room with its wet floors, hot, damp smell and furniture raised up on bricks while a dehumidifier (that I arranged, not them) whirs loudly 24 hours a day, and tell me that the property is habitable
No one at WHB can or wants to answer these simple questions; 'if you were staying in a hotel and your room had been flooded, would you stay in it? Would you want your kids to stay in it? Would you pay for it? Would you ask to swap rooms? Would you accept the hotel manager saying to you over the phone that his boy Manuel said it was fine so you can stay where you are and pay the full tariff?
Give this company a wide birth. Comically bad service, rotten to the very core of the organization in my view, and everyone who works for them or the wider group either have no soul or no conscience, or probably both.
A company's culture comes from the top, and in my ill fated experience, everyone I have dealt with associated with this callous company have displayed all the character traits akin to a school of circling sharks.
Save your money, save your blood pressure, save your sanity and the possibility of developing Tourette's and use anyone else on the market. The cup of coffee next to me could run a better property company. It shows a degree of warmth which is one up on them already.
I had the misfortune to have my rented property flooded when a local stream flooded at the beginning of June, sending heavily silted stream and drain water into my property and that of 7 of my neighbours in the same row.
Did WHB send anyone out to help their stranded customer or protect their Clients property, no, not for 4 days and then only for a cursory glance to check for damage.
And while my neighbours, the majority of whom are owner occupiers were being put up in hotels, the 2 households who rent were amazingly told to stay where we were for full rent as apparently as we live in Noah's ark. Yes, to WHB, they felt it was perfectly acceptable as their contractor (we'll call him Bryan to protect his identity) was told to include this statement in his quoted works, even though he a) admitted to me twice that he was told to put it into his statement by WHB, b) he personally believed that I should have been put in alternative accommodation from day 1, c) he conducted no tests on any of the water or surfaces, d) he wasn't qualified to give such a judgement, it was just his opinion. Even their girl on the helpdesk seemed surprised when I reminded her for the 14th time where the water had come from, "oh, I though it was spring water". Evian or Peckam Springs it is not.
Not one person from WHB themselves have to date set foot on the property over this issue. No one wants to hear or act upon what I am repeatedly telling them. They just want to take my money and do sweet FA.
All the while they had been telling me the landlord didn't want to contact me direct, and at the same time telling him I was happy with all the arrangements being made.
It took a rather shirt and curt email to him after 3 weeks of living in a feted, sweaty, hot, damp, mushroom factory/ industrial green house for him to realise that I wasn't a happy bunny, rather a furious, frustrated, infuriated, slightly damp smelling mad hare.
It is he who finally relented and arranged to have me put in alternative accommodation, doing this while he is abroad while WHB sat not 500 yards up the road playing back gammon and sitting on their Neanderthal like hands or whatever it is they do to pass the time of day. They continue to state that the property is habitable, despite repeated being invited down to show me how they believe this or provide any evidence other than the opinion of one of their own unqualified workers. Yes, now I have been advised to only go through their solicitor as they are unable or unwilling to budget from their pig ignorant stand point. The National customer services manager himself told me that he didn't respect me during one exchange when I invited him to come down and look me in the eye while standing in my living room with its wet floors, hot, damp smell and furniture raised up on bricks while a dehumidifier (that I arranged, not them) whirs loudly 24 hours a day, and tell me that the property is habitable
No one at WHB can or wants to answer these simple questions; 'if you were staying in a hotel and your room had been flooded, would you stay in it? Would you want your kids to stay in it? Would you pay for it? Would you ask to swap rooms? Would you accept the hotel manager saying to you over the phone that his boy Manuel said it was fine so you can stay where you are and pay the full tariff?
Give this company a wide birth. Comically bad service, rotten to the very core of the organization in my view, and everyone who works for them or the wider group either have no soul or no conscience, or probably both.
A company's culture comes from the top, and in my ill fated experience, everyone I have dealt with associated with this callous company have displayed all the character traits akin to a school of circling sharks.
Save your money, save your blood pressure, save your sanity and the possibility of developing Tourette's and use anyone else on the market. The cup of coffee next to me could run a better property company. It shows a degree of warmth which is one up on them already.
Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
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Latest Reviews
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3rd Oct 2022
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31st Aug 2022
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £235,000 | £613,000 |
| Lettings | 100% | 90% | £800 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 8 | 2 | 6 | 0 | 2 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 28,2023
Jul 28,2023
0
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A very good experience from start to completion. Once a buyer had been found , Jenna made the process very straightforward and was always quick to reply to any queries....
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Mar 22,2023
Mar 22,2023
0
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Would like to thanks Jamie House for all his help in the renting of my house.very supportive and helpful during the whole process....
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Dec 20,2022
Dec 20,2022
0
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They where lovely and made the process really easy to understand and didn't take to long at all amazing agents...
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Oct 25,2022
Oct 25,2022
0
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My experience with you was an exceptional show of professionalism and commitment. You went some extra miles to ensure i got the suitable property, though it was rigorous but i think its worth it.
Chris Okpara...
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Oct 03,2022
Oct 03,2022
0
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Excellent service all round from Jenna. Great communication, polite helpful and friendly.
Jenna made sure we were happy and made the process easy....
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Aug 31,2022
Aug 31,2022
0
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Would like to thanks Jamie House for all his help in the renting of my new house. Very supportive and helpful during the whole process........
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Aug 24,2022
Aug 24,2022
0
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I would like to thank Jenna for all her help during the buying process. Jenna, was supportive from start to finish. Jenna was on the ball and constantly pushing for the sale to go through. Jenna was always on the end of the phone to ...
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Aug 15,2022
Aug 15,2022
0
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We were very happy with the service we received from Jenna at William H Brown. She was friendly, professional and supportive....
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Jun 27,2022
Jun 27,2022
0
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Very helpful and professional staff. Had a difficult situation with landlord that had left me upset and annoyed. Jamie House and his team dealt with it very well managing to calm me down and help easy my mind of some of the worries I had. ...
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Jun 24,2022
Jun 24,2022
0
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Fantastic staff, everyone is so helpful, special thanks to Jenna who has helped us computer idiots through the selling and buying process, thanks Jenna and to all in Braintree...
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Jan 10,2022
Jan 10,2022
0
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I wanted to buy and sell with the same estate agent and I was able to acheive this with W.H.Brown Braintree and Sudbury branches. Which they both kept in close contact all along the way so we could acheive our goal.
A Big ...
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Jul 06,2020
Jul 06,2020
0
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Ollie and Laura have been absolutely fantastic! can’t thank William H brown Braintree enough
Very helpful and Efficient service throughout
Very highly recommended...
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Jul 01,2020
Jul 01,2020
0
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Ollie and Laura were amazing throughout the whole process of us renting a flat through william h brown, they answered every question and couldn’t do enough to help us. William h brown are lucky to have two fantastic hard working employees like them. Thank ...
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Feb 01,2019
Feb 01,2019
0
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Outstanding service very friendly people and very helpful, would defiantly recommend them to anyone who is thinking of moving! Thanks guys!!...
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Would defiantly recommend them!
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Dec 04,2018
Dec 04,2018
0
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The Lettings team at WHBrown are awesome. Alice and Jack were helpful and went out of their way to accommodate my many questions regarding taking on my new tenancy. Alice kept me updated regularly with progress and details which definitely put my mind at ease ...
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Comment on agent fees
I have rented privately for many years and have not needed to use a letting agent. I was expecting extra expense but didn’t think it was anymore or any less than other agents.
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Jul 28,2018
Jul 28,2018
0
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I asked for a quick sale on the property and the staff were excellent. Didn`t let me down and were honest, communication very good and staff very approachable. Very pleased with the service they provided. Thank you for all your help....
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Jul 23,2018
Jul 23,2018
0
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Alice indtroduced us to a property that had come on the market because she understand our needs and requirements and treated with respect and as individuals, her bubbly personality come shining through and she was just as excited that she knew she had found the ...
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Good
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Jul 08,2017
Jul 08,2017
8
people found
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If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, ...
read full review
read full review
Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
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Mar 24,2017
Mar 24,2017
0
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I've used William H Brown twice now and have received a first rate service. The team really earned their money chasing the chain to exchange contracts. Very impressed....
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Feb 24,2017
Feb 24,2017
1
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We have recently used William H Browne in Braintree to purchase a house in great Leigh's. I can do nothing but praise the effort and professionalism we had from Liam Wilson at the Branch. He was incredibly helpful throughout the whole purchasing process, and although ...
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Comment on agent fees
We did not sell through William H Browne
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Nov 12,2013
Nov 12,2013
7
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I used W H Brown to find a 'suitable' tenant for my property after my current tenants had decided to move out. I had problems with them from the start. They hurried me to get my tenants out as the tenant they had found somebody ...
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What agent could do to change your mind?
Been upfront and honest and offered me a refund for such a poor, unprofessional service.Attached Filesnbsp;
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