We aim to offer you the best possible
service but there may be times when
you may want to make a complaint.
We are members of The Property
Ombudsman Scheme for Estate Agents
(TPOS) and the National Association of
Letting Agents (NALS). We will always
try to deal with any problems wherever
possible, quickly, and to your
satisfaction.
Below are the steps you should take if
you want to complain to us
1 First, please speak to our Manager.
They will listen and do their best to
sort the matter out there and then.
2 If you are not satisfied after
speaking to the Manager, please
address your complaint in writing to
them. They will then acknowledge
your complaint within three working
days. After a full investigation, they
will write to you again within seven
working days.
3 If you are still not satisfied, you
should refer your complaint to:
The Partners of Bennett Holmes
121 Field End Road, Eastcote,
Pinner, Middlesex. HA5 1QH
They will acknowledge your complaint
within three working days and will
respond, in detail, within seven working
days.
4 If you are still not satisfied and after
following our complaints procedure
you may refer your complaint to:
The Property Ombudsman Scheme
for Estate Agents
Beckett House, 4 Bridge Street,
Salisbury, Wiltshire, SP1 2LX
Website: www.tpos.co.uk
Following this complaints procedure
does not affect your legal rights.
Last updated at 1:00 AM 01/01/1970 by