We are sorry your final experience with Hadden Rankin was not to your satisfaction, however we must point out that all tenants are given clear guidelines on cleaning when handing a property back. As you had 2 dogs in the property we have to ensure the carpets are professionally cleaned for any tenants moving in with allergies, this can be a very serious health issue for some people. There was no evidence of this, if you had produced receipts then we would have accepted you had had them done and it was the company that was at fault but you never submitted anything, perhaps talk to the company that you used to deep clean the carpets, the issue is with them not us.
The windows clearly needed cleaned but again if you have paid to have them cleaned you would need to take that up with your window cleaner. It was the actual washing machine soap tray that had not been cleaned out, not the back of it.
I hope this clarifies matters for you, however if you wish to discuss this further please do not hesitate to email me.