100% lettings valuation accuracy
88% lettings fee satisfaction
Jul 12,2017
Jul 12,2017
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Laura was a kind and friendly property manager for us throughout the last year. I'd heard horror stories about property managers ignoring maintenance requests etc but I've certainly not had that experience. Laura replied to emails promptly and politely, and always sorted any issues we had as fast as possible, usually within the day! It's been a pleasure to deal with her this year and I can only hope the one we have next year will be half as quick as she was to reply!
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Jul 25, 2017
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
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Latest Reviews
19th Dec 2023
reviewed by 'Ashley'
7th Jun 2022
reviewed by 'Tenants'
7th Sep 2020
reviewed by 'Katie'
23rd Jun 2020
reviewed by 'Fiona'
18th Sep 2019
reviewed by 'Rachel'
5th Jun 2019
reviewed by 'NBarry1'
Opening Hours
Address
Pat Robson & Co Ltd
242-244 Chillingham Road
Heaton,Newcastle-upon-Tyne
Tyne & Wear
NE6 5LP
0191 265 3000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 88% | £312 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 25 | 3 | 2 | 0 | 1 | 0 | 2 | 0 |
Areas covered
- NE6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 19,2023
Dec 19,2023
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I recently enquired about a property and was dealt with by Brian, he was extremely helpful considered all my family’s needs and the type of property my family required , he treat my family with respect considering all of our options and was extremely professional ...
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Jan 03, 2024
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Hi Ashley, Thank you for taking the time to leave us a review. We greatly appreciate your positive feedback and are glad to hear that Brian was able to assist you with any questions you had regarding a property. ...
Jun 07,2022
Jun 07,2022
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Excellent service! Deserve 5*. They are always available when we need them. I would definitely use their service again in the future....
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Sep 26, 2022
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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! ...
Sep 07,2020
Sep 07,2020
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None of the usual issues or stresses of renting. Moving in/out process was very easy, and any problems we had were dealt with very efficiently by our contact. We reported a broken cooker at 6pm which was replaced before we got home the next ...
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Jun 23,2020
Jun 23,2020
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Overall a really positive experience. All staff were helpful and went the extra mile for me. I had one or two minor issues which were speedily resolved. As the property was a managed let, the solicitor requested copies of certificates, guarantees etc. which I did ...
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Sep 18,2019
Sep 18,2019
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Great customer service especially Beth White, she was fantastic. Such a lovely girl who gets the job done. She helped me get the flat I wanted and was so helpful/ professional....
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Jun 05,2019
Jun 05,2019
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Maura was most helpful in assisting us with the process of viewing, applying and completing the tenancy agreement for our new flat in Newcastle. We had a few questions along the way and Maura was happy to assist with any of our queries. Thanks again....
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Jun 05, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Apr 03,2019
Apr 03,2019
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Great customer care, always follows up and made sure I knew what was happening with the sale. When things got complicated she helped sort them out. Really happy with the Pat Robson & Co in general - I've rented from them, bought my flat with their ...
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Comment on agent fees
Good, fair
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May 20, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Mar 21,2019
Mar 21,2019
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My experience with Pat Robson has just been for 18 months. I must say that until the launch of the internet fault web portal, it was very easy to get hold of our property manager and solve the little issues. I feel that dealing and speaking ...
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Comment on agent fees
I cannot comment since Pat Robson took over the property from another agency, hence we did not pay any fees to Pat Robson.
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Apr 05, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Mar 01,2019
Mar 01,2019
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Pat Robson have made my tenancy very smooth and hassle free. Very quick responding to emails and any maintenance issue is always quickly resolved. I have always had problems with other agency specially getting the deposit back but I had such a smooth departure and ...
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Comment on agent fees
Good
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Mar 04, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jan 03,2019
Jan 03,2019
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Laura has been a great property manager - timely communications, and quickly resolving issues with maintenance. Thank you for being so responsive and helpful at all times!...
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Jan 16, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Dec 20,2018
Dec 20,2018
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A positive experience in which both the agent and property manager were very professional and knowledgeable about the property.
The following are some more words to meet the arbitrary 20 word limit!...
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Comment on agent fees
The fees are reasonable relative to the service provided.
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Jan 16, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 20,2018
Sep 20,2018
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Laura and Pat Robson took over my property from a third company half way through the tenancy but as soon as they took over things became easier and a whole lot smoother. Whenever there was an issue, from a leak in the ceiling to getting ...
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 31,2018
Aug 31,2018
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From moving in to moving out, the process was seamless and when I did require help, my request was dealt with quickly and efficiently. I'd definitely rent with Pat Robson again. Thanks again for all your help Laura!...
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 17,2018
Aug 17,2018
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I found pat Robson to be a friendly welcoming and very hositable letting agents. We found multiple issues with the property which were delt with in a quick and professional manner. They communicated well with myself to make certain that we had everything we needed. ...
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Comment on agent fees
good
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 16,2018
Aug 16,2018
0
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My experience with Pat Robson has been really good both prior to moving in and during the tenancy. Everything is well organised and any issues such as repairs are dealt with quickly within the week. Will recommend to friends.
And if boys replied to girls' ...
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Comment on agent fees
Reasonable
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 15,2018
Aug 15,2018
0
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We had a really good experience during our final year at university in a student house. Brian was the property manager and he was very helpful whenever we contacted him via phone and email in arranging repairs (things got repaired pretty quickly and Brian would ...
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Comment on agent fees
The house was great value for its location to university and the standard it was
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Aug 16, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 09,2018
Aug 09,2018
0
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We left our virgin media box behind and had to collect it or face a £135 fine, I rang Laura to explain our situation and she collected it the same day and let me know where I could collect it from when it was convenient for ...
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Comment on agent fees
They were quite reasonable, and seemed to be in line with what you would expect to pay.
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Aug 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jun 20,2018
Jun 20,2018
0
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Laura was a brilliant property manager for our Jesmond student house. She was really friendly and quick to reply to emails/phone calls and help us with any issues. Pat Robson as a whole always sent people out quickly if there was issues with appliances. ...
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Comment on agent fees
Nothing to compare to
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May 11,2018
May 11,2018
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I lived in 4 High Swinburne for over a year and had no issue unresolved. My house manager Laura Young was quick to reposed and gave a resolution to the issue promptly. My room was well priced, good value for money. I don't agree with the £35 ...
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Comment on agent fees
As I already said about the reference fee. The initial admin fee is okay, I believe its priced similar to other competitors.
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May 14, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
May 10,2018
May 10,2018
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Laura is an excellent property manager. It was really easy have contacts with her and she was solving any problem related to the house promptly even during weekend, if necessary. She is really nice, friendly and helpful. My experience with Pat & Robson was good as ...
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Comment on agent fees
Laura is an excellent property manager.
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May 11, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Mar 28,2018
Mar 28,2018
0
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An exceptional team, dedicated to client service from assessing property to communication throughout a letting. Always quick to respond to any queries and resolving any issues promptly and professionally....
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Comment on agent fees
In line with the market.
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Feb 24,2018
Feb 24,2018
0
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I had a query about a property that this company had taken off, I spoke with Lorna and she was able to really help me out with an issue I was having with an energy company. She was able to give me the information I ...
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jul 19,2017
Jul 19,2017
0
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Overall Pat Robson have been a perfectly good estate agent to deal with. At issues with the property have been seat with in good time and they've been a helpful link to our landlord. Brian on check out was great help and I'd recommend him ...
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Comment on agent fees
Reasonable.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 17,2017
Jul 17,2017
0
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Quick response from January. September to December was many issues. On the whole Laura was excellent and attentive. The house when we moved in was not great and needs a lot of renovation. But she was very kind and always polite. Laura was the silver ...
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Comment on agent fees
Bad for the standard of the house and having no electric in one side of the kitchen for half a year. A discount should have been provided.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review. Unfortunately some maintenance issues are beyond our control and do take longer to resolve, however we do strive to attend to resolve issues as quickly as possible. We hope that you would consider using us again in the future and thank you for your feedback. ...
Jul 12,2017
Jul 12,2017
0
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Laura was a kind and friendly property manager for us throughout the last year. I'd heard horror stories about property managers ignoring maintenance requests etc but I've certainly not had that experience. Laura replied to emails promptly and politely, and always sorted any issues we ...
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 11,2017
Jul 11,2017
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Pat Robson were good and reliable agents, whatever problems occurred with the house they were quick to sort out and help us out with. Laura was very helpful throughout our tenancy....
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 07,2017
Jul 07,2017
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Helpful throughout the year, responding to any issues experienced quickly. Approachable property managers and reasonable rents. Would recommend, thank you....
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Comment on agent fees
The fees were reasonable for the area.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 03,2017
Jul 03,2017
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I would certainly recommend Pat Robson as an estate agent. The service was always of a high quality and in a timely manner. Jacki was always polite when dealing with any issue or query we may have encountered....
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Comment on agent fees
Fees are not too bad
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Jul 04, 2017
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 19,2017
Apr 19,2017
1
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Overall happy with the service provided. Property was affordable and nicely presented. Any problems were dealt with relatively quickly. The staff were friendly and helpful....
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Comment on agent fees
Good
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Jun 29, 2017
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 05,2017
Apr 05,2017
1
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Overall very happy with this managing agent. I did have a few problems at the beginning of my tenancy, however Laura was always available to help and sorted everything out for me quickly. What I found most important was how she kept me in the ...
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Comment on agent fees
They charge half of 1 months rent which is the norm in the area that I was renting.
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Jun 29, 2017
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:25 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:30 AM by Pat Robson & CoOverall Fees
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:31 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:40 AM 04/06/2019 by Laura
