100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Jul 08,2017
Jul 08,2017
1
people found
this helpful
this helpful
The property was filthy upon move in and smelt strongly of stale cigarette smoke, the rooms were mouldy, items were left behind by precious tenants and the boiler didn't work. After showering the first night I walked barefoot to the kitchen only for my feet to then be black from how filthy the floors were. The bathroom door had not been replaced despite being bent from someone clearly trying to kick it down, the gardens were hugely overgrown and the window handles were broken, as well as the house being poorly insulated. The rent was far too expensive especially considering the state of the house and a professional clean was not provided as it should have been until approximately 3 weeks after move in, at which point it was difficult to do because of our things being in the house. They also changed the payment reference partway through the tenancy due to the house changing hands, and did not inform us, after which they claimed we owed them rent of approximately £4,000. They also refused to take responsibility or provide help with any issues we had with the house including a potentially deadly boiler that when switched on could leak carbon monoxide according to the engineer. DO NOT RENT FROM YOURMOVE. They are the worst company I have EVER rented from, and despite their own mistakes managing their accounts, rather than checking we had actually paid rent they decided to threaten us instead, despite having paid it.
Comment on agent fees
Very poor, large sums of money paid upfront as well as on a monthly basis for a house that was nothing like we saw before movement
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Latest Reviews
4th Apr 2018
reviewed by 'Fern'
8th Jul 2017
reviewed by 'Sam'
6th Mar 2017
reviewed by 'Anna'
24th Sep 2015
reviewed by 'Ian'
Opening Hours
Address
Your Move
Talbot House, 83 High Street
Winchester
Hampshire
SO23 9AP
01962 844822
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £275,000 | £275,000 |
| Lettings | 100% | 67% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 11,2018
Jul 11,2018
0
people found
this helpful
this helpful
I have recently sold my flat with Your Move Wincher. My Estate Agent Oli Robins, was marvellous. Enthusiastic , polite and helpful He always kept me informed of the sitauation. He managed to sell my flat quickly and I was delighted
Thank yoh Oli....
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Comment on agent fees
satisfactory.
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Apr 04,2018
Apr 04,2018
0
people found
this helpful
this helpful
This will be the 4th mortgage/remortgage through your move. The 2nd of which we have done or are in the process of going through with Julie. She is absolutely outstanding. She has treated us amazingly and done some excellent work for us in finding ...
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Comment on agent fees
Very good fees. Lower than expected. Worth every penny and more!
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Jul 08,2017
Jul 08,2017
1
people found
this helpful
this helpful
The property was filthy upon move in and smelt strongly of stale cigarette smoke, the rooms were mouldy, items were left behind by precious tenants and the boiler didn't work. After showering the first night I walked barefoot to the kitchen only for my feet ...
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Comment on agent fees
Very poor, large sums of money paid upfront as well as on a monthly basis for a house that was nothing like we saw before movement
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Mar 06,2017
Mar 06,2017
0
people found
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We have been very happy with the service given by the winchester branch and in particular by the efficiency of Christine Walter...
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Comment on agent fees
As expected
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Sep 24,2015
Sep 24,2015
0
people found
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I am an overseas landlord and your move have managed my rental property for several years. They have provided exemplary service throughout and I would not hesitate to recommend them. Christine Walter in particular has managed our property exceptionally well and has consistently provided a ...
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Comment on agent fees
Very competitive
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Apr 10,2013
Apr 10,2013
4
people found
this helpful
this helpful
Our Tenancy was flawed from the outset. The house was managed by Yourmove (YM)as the Landlady lives in Australia. We are good tenants and have never missed rent payment.
We lived in a shared house and all got 'credit checked/referenced' on our way ...
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Jul 04, 2013
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(1)
Hi this is interesting - as a long suffering YM landlord to see the other side. When I had direct contact with my tenants they told me how YM slagged me off to them - they knew it was all lies as we were in regular contact and the tenancy went well (I still miss them! best tenants ever!).
But subsequent tenants failed to air the property and it became mouldy - I bought them a dehumidifier which they did not use - because I got a contractor in who told me it was their washing and no windows ope ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 12:10 PM 16/12/2015 by allAgents
