100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
40% lettings fee satisfaction
Jul 07,2017
Jul 07,2017
5
people found
this helpful
this helpful
Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time.
They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant.
Provided over-priced quotes from contractors, and balk when questioned.
Do not give the same regard for landlords wallet as they would to their own.
Lazy property management, surviving presumably on historical good reputation, that they're succeeding in ruining.
Specifically:
Broke a back door handle when marketing for a new tenancy, and claimed it just happened, leaving no choice but for me to pay up for a new one.
Arranged and charged for a £300 inventory without being instructed to, claiming it's their policy.
Contractor charged Agreed to pay for replacement garage lock. Ended up being charged £55 for the contractor to pop the old lock barrel back in the garage door. Equates to rates of £660 per hour!! Wasted one week of sale marketing time because they failed to remind a tenant nicely about contractual access rights.
Took the property off the lettings market with 6 weeks to go on the old, then with 3 weeks to go to start the new one, tried to reneg a new starting date 1 week later. Ie tried to engineer a landlord's worst case scenario empty property, incurring fees, mortgage, council tax, etc, just because it made their life easier.
Refused to remind the new tenant of the start date agreement – probably because they lied about what it would be.
New tenant had already given notice on their current place, so was also hugely messed around too.
On being fired for the final straw of trying to force me into a later new tenancy, they claimed the out-going tenant was refusing access, and scare-mongered the out-going tenants that I was going to sue.
Stirred up tensions between out-going tenants and I, and acted completely obstructively, lying to tenants that Satchells had dropped my property, and that new agents were refusing to take it on.
Held on to my post that the outgoing tenants had kindly handed in to their office weeks before, despite being repeatedly asked to forward it to me.
Unprofessional, no integrity.
Plenty of good agents in the area, especially First Move, who have been brilliant so far, in particular by handling the mess Satchells created, and brilliantly arranged new tenancy with respect and tactility for both my and the out-going tenant's position.
They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant.
Provided over-priced quotes from contractors, and balk when questioned.
Do not give the same regard for landlords wallet as they would to their own.
Lazy property management, surviving presumably on historical good reputation, that they're succeeding in ruining.
Specifically:
Broke a back door handle when marketing for a new tenancy, and claimed it just happened, leaving no choice but for me to pay up for a new one.
Arranged and charged for a £300 inventory without being instructed to, claiming it's their policy.
Contractor charged Agreed to pay for replacement garage lock. Ended up being charged £55 for the contractor to pop the old lock barrel back in the garage door. Equates to rates of £660 per hour!! Wasted one week of sale marketing time because they failed to remind a tenant nicely about contractual access rights.
Took the property off the lettings market with 6 weeks to go on the old, then with 3 weeks to go to start the new one, tried to reneg a new starting date 1 week later. Ie tried to engineer a landlord's worst case scenario empty property, incurring fees, mortgage, council tax, etc, just because it made their life easier.
Refused to remind the new tenant of the start date agreement – probably because they lied about what it would be.
New tenant had already given notice on their current place, so was also hugely messed around too.
On being fired for the final straw of trying to force me into a later new tenancy, they claimed the out-going tenant was refusing access, and scare-mongered the out-going tenants that I was going to sue.
Stirred up tensions between out-going tenants and I, and acted completely obstructively, lying to tenants that Satchells had dropped my property, and that new agents were refusing to take it on.
Held on to my post that the outgoing tenants had kindly handed in to their office weeks before, despite being repeatedly asked to forward it to me.
Unprofessional, no integrity.
Plenty of good agents in the area, especially First Move, who have been brilliant so far, in particular by handling the mess Satchells created, and brilliantly arranged new tenancy with respect and tactility for both my and the out-going tenant's position.
Comment on agent fees
Cheaper available for better service
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Latest Reviews
7th Jul 2017
reviewed by 'Victoria'
25th Oct 2016
reviewed by 'Ben'
26th Apr 2015
reviewed by 'HV'
24th Nov 2014
reviewed by 'LT'
13th Jun 2014
reviewed by 'Calanthe'
Opening Hours
Address
Satchells
Station Place
Letchworth
Hertfordshire
SG6 3AQ
01462 480077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £550,000 | £550,000 |
| Lettings | 0% | 40% | £550 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Sold in Letchworth through Satchells.
Messed about for 12 months with previous agents who were next to useless,
Satchells were brilliant, they marketed the property in a new and refreshing manner, kept us informed through the whole process and secured us a sale at the asking ...
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Jul 07,2017
Jul 07,2017
5
people found
this helpful
this helpful
Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time.
They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant.
Provided over-priced quotes from contractors, and balk when questioned.
Do not give ...
read full review
read full review
Comment on agent fees
Cheaper available for better service
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Yes
Yes
Oct 25,2016
Oct 25,2016
6
people found
this helpful
this helpful
The service of the Satchells Letchworth letting branch is terrible. I made a offer on a property ,The agent did not even bother to acknowledge the offer I made. I phoned two days later and the gentleman said oh, a better offer was accepted. Did ...
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Apr 26,2015
Apr 26,2015
8
people found
this helpful
this helpful
We rented a house from Satchells, Letchworth and would like to highlight that they are one of the most arrogant and unprofessional agents that I have ever dealt with. We have a 3 month baby and the fridge in the kitchen broke down. The ignored all ...
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Nov 24,2014
Nov 24,2014
8
people found
this helpful
this helpful
Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock ...
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What agent could do to change your mind?
nothing, the service the offer is minimal and unproffesionalAttached Filesnbsp;
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Jun 13,2014
Jun 13,2014
5
people found
this helpful
this helpful
Stay away from this agency. They are not helpful at all, they are only interested in money. The worst thing they did to me was at the end of tenancy - they were trying to blame me for damage that was already there when I ...
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Dec 11,2011
Dec 11,2011
7
people found
this helpful
this helpful
I started letting my property with satchells around five years ago. At first the service was good - but over the past 12 months i saw i massive decline.
How so ? - Last year i was left with a leak over christmas which they did not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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