0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 06,2017
Jul 06,2017
1
people found
this helpful
this helpful
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency we'd never met before (and who had never seen the flat before) informed us that she'd be conducting the viewings. When we asked what time we should return home, she mumbled something about there only being one viewing... perhaps something to do with the fact that Haart had failed to get any pictures of our immaculate flat online before the 'launch day'. A 'technical problem'...
This was the beginning of a long string of problems. There was NO communication about viewings, no feedback, mysterious viewings which were cancelled with no notice (again, after careful preparation of the flat), one viewing which we stayed home to witness in which the agent talked constantly about the small bathroom, and one particularly stressful incident whereby an entire Saturday's viewings (some second or third viewings, supposedly 'offer pending') were cancelled without ANY notice, because one of the office had called in sick and had accidentally taken our house key home with her... I heard this all after the first viewing was supposed to have started, (a viewing which the man in the office didn't know anything about) and when I suggested that I just drop off another key, there was a mad and unsuccessful scramble to 'uncancel' the viewings.
Many emails expressing our concern were sent, and met with infuriating excuse after excuse.
Do not touch the Willesden Green branch with a barge pole. My husband and I were left livid and incredibly stressed.
This was the beginning of a long string of problems. There was NO communication about viewings, no feedback, mysterious viewings which were cancelled with no notice (again, after careful preparation of the flat), one viewing which we stayed home to witness in which the agent talked constantly about the small bathroom, and one particularly stressful incident whereby an entire Saturday's viewings (some second or third viewings, supposedly 'offer pending') were cancelled without ANY notice, because one of the office had called in sick and had accidentally taken our house key home with her... I heard this all after the first viewing was supposed to have started, (a viewing which the man in the office didn't know anything about) and when I suggested that I just drop off another key, there was a mad and unsuccessful scramble to 'uncancel' the viewings.
Many emails expressing our concern were sent, and met with infuriating excuse after excuse.
Do not touch the Willesden Green branch with a barge pole. My husband and I were left livid and incredibly stressed.
Comment on agent fees
The fees were fine in comparison to other local estate agents but in terms of value for money, the poor service provided was NOT worth that amount. I'd rather do Purple Bricks and do it myself.
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Latest Reviews
6th Jul 2017
reviewed by 'Emily'
16th Oct 2014
reviewed by 'Ken'
Opening Hours
Address
haart
74 Walm Lane
Willesden Green,London
Greater London
NW2 4RA
020 8459 0122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £530,000 | £530,000 |
| Lettings | 0% | 0% | £1,632 | £1,632 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- NW2
- NW10
- NW11
- NW6
- NW3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 06,2017
Jul 06,2017
1
people found
this helpful
this helpful
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning ...
read full review
read full review
Comment on agent fees
The fees were fine in comparison to other local estate agents but in terms of value for money, the poor service provided was NOT worth that amount. I'd rather do Purple Bricks and do it myself.
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Oct 16,2014
Oct 16,2014
0
people found
this helpful
this helpful
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on).
I'll note a ...
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What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It's always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn't have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I've ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you've put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any "after-sale" service.Attached Filesnbsp;
Comment on agent fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
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Oct 30, 2014
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Hi Ken
I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance.
Kind regards,
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7:43 AM 22/05/2018 by Maxine Casey
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross