60% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
May 21,2012
May 21,2012
5
people found
this helpful
this helpful
Not interested in helping with any issues with the property. Poor response to mails throughout tenancy..
added charges part way through tenancy that they did not tell us about previously as "she forgot".
Didnt turn up to show prospective tenants round after I gave notice, expected me to show them for some visits. Failed to tell prospective tenants that only 1/2 the garden would be usable because landlord is building a house in the back garden!
Apportioned rent - they rip you off,dont understand basic maths, fail to discuss & recocgnise their responsibilities under contract. Were offended when I asked for terms and conditions that show their charging structure. The 5 days at the end of June cost me £167 last year when I took on the tenancy but this year they only gave me back £147 for those same 5 days. Charged me for the final day of the tenancy but wanted keys back at 9.15am. Took full months rent at the beginning of May, despite having been given the correct 2 months notice & refused to give refund for over 3 weeks then wanted another week to pay as Accounts Manager was off. Only agreed to pay once I threatened legal action, and are short paying at that
Have never dealt with such an unprofessional company in 15 years of letting properties.
added charges part way through tenancy that they did not tell us about previously as "she forgot".
Didnt turn up to show prospective tenants round after I gave notice, expected me to show them for some visits. Failed to tell prospective tenants that only 1/2 the garden would be usable because landlord is building a house in the back garden!
Apportioned rent - they rip you off,dont understand basic maths, fail to discuss & recocgnise their responsibilities under contract. Were offended when I asked for terms and conditions that show their charging structure. The 5 days at the end of June cost me £167 last year when I took on the tenancy but this year they only gave me back £147 for those same 5 days. Charged me for the final day of the tenancy but wanted keys back at 9.15am. Took full months rent at the beginning of May, despite having been given the correct 2 months notice & refused to give refund for over 3 weeks then wanted another week to pay as Accounts Manager was off. Only agreed to pay once I threatened legal action, and are short paying at that
Have never dealt with such an unprofessional company in 15 years of letting properties.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Jun 2018
reviewed by 'Anamaria'
27th Jun 2017
reviewed by 'Annon'
15th Aug 2016
reviewed by 'Long_term_self_employed'
Opening Hours
Address
Satchells
49 High Street
Biggleswade
Bedfordshire
SG18 0JH
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £300,000 | £300,000 |
| Lettings | 0% | 67% | £625 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 1 | 0 | 2 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 12,2018
Jun 12,2018
3
people found
this helpful
this helpful
If I could give 0 stars I would, me and my boyfriend wanted to rent a house in Biggleswade, after our viewing was cancelled 3 times, we finally got to see it in the end. And then they took my card details, saying they will contact the ...
read full review
read full review
Comment on agent fees
Ok
Was this helpful?
Yes
Yes
Feb 07,2018
Feb 07,2018
1
people found
this helpful
this helpful
Absolutely appalled at the outcome of my two sons looking at property to rent, apparently the landlord would rather not rent brothers in case one decides to move out...Please tell me that this means no other couples in the world split up and go ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2017
Jun 27,2017
2
people found
this helpful
this helpful
Not a great experience with this agent. We have finally purchased the property we wanted but not after a few concerning moments. We tried to purchase the property and had our offer accepted to be told on the Monday that there was another buyer. We ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Oct 27,2016
Oct 27,2016
7
people found
this helpful
this helpful
Recently purchased a house through Satchells, complete disaster from start to finish. Too many problems to list but here are a few; Satchells didn't want us having the property as there was another couple interested who were also selling through Satchells, so told us numerous ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2016
Aug 15,2016
1
people found
this helpful
this helpful
Very unhelpful and insulting when I enquired about a property. It appears this estate agent (Donna) does not like dealing with the Self-Employed (she specifically said the landlord (convenently) only likes to deal with people who are employed and can pay the rent every month). ...
read full review
read full review
What agent could do to change your mind?
A joke - why would we pay the ‚£250.00+VAT only to be told that this agent will not allow us to rent a property through them?!??! "our risk", apparently.Attached Filesnbsp;
Comment on agent fees
A joke - why would we pay the ‚£250.00+VAT only to be told that this agent will not allow us to rent a property through them?!??! "our risk", apparently.
Was this helpful?
Yes
Yes
Oct 04,2012
Oct 04,2012
4
people found
this helpful
this helpful
We used Satchells earlier this year to market our house
Satchells were recommended to us from a friend and from the start we had nothing but hassle
We arranged a meeting with Mark the manager for valuation and agreements etc , Mark took all details from ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2012
May 21,2012
5
people found
this helpful
this helpful
Not interested in helping with any issues with the property. Poor response to mails throughout tenancy..
added charges part way through tenancy that they did not tell us about previously as "she forgot".
Didnt turn up to show prospective tenants round after I gave notice, ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
