Benham and Reeves Residential Lettings
Imperial Wharf, London, SW6
4.3/5, 16 reviews
81% recommended
100% lettings valuation accuracy
89% lettings fee satisfaction

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“A disgusting property managment company who think mould is not ......”

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Jul 06,2017
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By: 'Gregory'
Jul 06,2017
1 people found
this helpful
A disgusting property managment company who think mould is not considered an emergency and won't even contact our landlord. Not to mention the dirty bed sheets stuffed in the cupboard that we had to get rid of before cleaning the whole flat and moving in. This should have been sorted before we moved in! We are so disgusted!
Comment on agent fees
It doesn't add up. It really doesn't make any sense. What are they even doing in that office?
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Latest Reviews

View all Reviews 16
23rd Sep 2020
reviewed by 'Juliette'
“I am an immaculate tenant and never has my deposit not returned before. I rented a flat that was filthy ......”
18th Oct 2017
reviewed by 'Margaret'
“Based so very far away and living in Dubai, since my husband passed away, I have found it a real ......”
19th Sep 2017
reviewed by 'Mark'
“Glen at Benham Reeves gave us expert advice and was extremely quick and efficient in finding suitable tenants for our ......”
14th Sep 2017
reviewed by 'Elliot'
“This is the first time I live in London far away from my home. It is so different from Azerbaijan ......”
12th Sep 2017
reviewed by 'JamesE'
“Big thank you to Jodie for her help in this process. Moving from overseas to the Uk for the first ......”
12th Sep 2017
reviewed by 'Stacyclair'
“I have been in constant contact with both Glen and Jodie for my property and they have both been great ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Benham and Reeves Residential Lettings
15 The Boulevard
Imperial Wharf,London
Greater London
SW6 2UB
020 3468 2007

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 89% £750 £4,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 7 3 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“Deposit not returned...”

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Sep 23,2020
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By: 'Juliette'
Sep 23,2020
3 people found
this helpful
I am an immaculate tenant and never has my deposit not returned before. I rented a flat that was filthy dirty with broken furniture hidden from me on checking in. No fire certs. Broken wine cooler, multiple broken items inc basic electrics. Blood stains on ...
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“Based so very far away and living in Dubai, since ......”

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Oct 18,2017
Minithumbup
By: 'Margaret'
Oct 18,2017
0 people found
this helpful
Based so very far away and living in Dubai, since my husband passed away, I have found it a real struggle to be able to focus on looking after our properties in London and New York. My husband warned me to be very wary of ...
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Comment on agent fees
Good fees. Less than I pay in new york
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By: Marc von Grundherr
Feb 07, 2018
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Hi Margaret, it was very nice to read your feedback, I trust all your portfolio needs are being met and Glen has been very happy to assist you all the way. Thanks again, warm regards, Marc von Grundherr, Director ...

“Glen at Benham Reeves gave us expert advice and was ......”

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Sep 19,2017
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By: 'Mark'
Sep 19,2017
0 people found
this helpful
Glen at Benham Reeves gave us expert advice and was extremely quick and efficient in finding suitable tenants for our property. This is the 4th time he has rented it and so quickly too! They organise repairs to be carried out by a number of ...
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N/A
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By: Marc von Grundherr
Sep 19, 2017
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Hi Mark, thanks very much for taking time to review the service you have received from our Imperial Wharf lettings team. Glad to hear we are finding you good tenants and that you find our property management service to a high standard, that's very good to hear. Thanks also for rating our fees as fair, we do try to be as competitive as we possibly can. Kind regards, Marc von Grundherr, Director ...

“This is the first time I live in London far ......”

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Sep 14,2017
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Jodie
By: 'Elliot'
Sep 14,2017
0 people found
this helpful
This is the first time I live in London far away from my home. It is so different from Azerbaijan but Jodie and Anne help me much. They show me beautiful homes and get me very good price and they explain all things to me. ...
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Comment on agent fees
Not expensive
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By: Marc von Grundherr
Sep 18, 2017
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Hi Elliot, thank you very much for your very positive feedback about the service you received from our Fulham lettings team. Thanks for rating our fees as not expensive as we do aim to be market competitive. I hope you will enjoy your new rental property at Imperial Wharf and have a happy tenancy. Best regards, Marc von Grundherr, Director ...

“Big thank you to Jodie for her help in this ......”

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Sep 12,2017
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Jodie
By: 'JamesE'
Sep 12,2017
0 people found
this helpful
Big thank you to Jodie for her help in this process. Moving from overseas to the Uk for the first time was really daunting but Jodie took the time to explain the process and found me a great flat. I was really impressed with how ...
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Comment on agent fees
Cheaper than New York
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“I have been in constant contact with both Glen and ......”

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Sep 12,2017
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By: 'Stacyclair'
Sep 12,2017
0 people found
this helpful
I have been in constant contact with both Glen and Jodie for my property and they have both been great help and are surprisingly prompt for agents. Really had a pleasant experience with Jodie from the imperial wharf office as compared to other agencies....
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N/A
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“A disgusting property managment company who think mould is not ......”

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Jul 06,2017
Minithumbdown
By: 'Gregory'
Jul 06,2017
1 people found
this helpful
A disgusting property managment company who think mould is not considered an emergency and won't even contact our landlord. Not to mention the dirty bed sheets stuffed in the cupboard that we had to get rid of before cleaning the whole flat and moving in. ...
read full review
Comment on agent fees
It doesn't add up. It really doesn't make any sense. What are they even doing in that office?
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“The agent spent time to understand my needs and requirements. ......”

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Nov 15,2014
Minithumbup
By: 'Fadi'
Nov 15,2014
3 people found
this helpful
The agent spent time to understand my needs and requirements. He was also very helpfull in terms of giving me advise and recomendations to get the best rent and best tenant....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear Fadi. Thank you so much for your comments. We do go to great lengths to offer the best possible advice and work very hard at getting the best possible terms. As a letting only agent we do not have sales to rely on which is why we place so much emphasis on our giving indpependent advice. Thank you. Marc von Ggrundherr ...

“I'd like to thanks all staff especially Sam & Sylvie for ......”

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Nov 11,2014
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By: 'Kareem'
Nov 11,2014
4 people found
this helpful
I'd like to thanks all staff especially Sam & Sylvie for their corporative and I appreciate the wonderful work team you have . best regards...
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By: Marc
Nov 11, 2014
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Thanks for your review Kareem, glad you are happy with the service you received from our lettings staff. Kind regards, Marc von Grundherr, Director ...

“Benham and Reeves Lettings offered a really first rate service ......”

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Jun 11,2013
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Jane
By: 'GraemeW'
Jun 11,2013
10 people found
this helpful
Benham and Reeves Lettings offered a really first rate service for marketing my property ¢â‚¬â€œ within 2 hours of instructing them it was on their website, rightmove and zoopla. They then had 2 offers within 2 days. I was very happy with their service especially with Jane's assistance. She ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Graeme. Thank you for your kind review. We realise the importance of speed as things move so quickly which is why we have a same day response to emails policy and also to have properties advertised the same day but usually quicker. It was a pleasure working with you and thank you once again. Marc von Grundherr, Lettings Director ...

“I want to pass on my experience of Benham and ......”

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Jun 03,2013
Minithumbup
By: 'PaulSeplert'
Jun 03,2013
9 people found
this helpful
I want to pass on my experience of Benham and Reeves Lettings, especially concerning Glen and his team at the Imperial Wharf office they were are outstanding. Glen is very attentive to the needs of the client which is a rare quality in Estate agents ...
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“Glen made a promise to secure a new tenant within ......”

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Jun 03,2013
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By: 'Lilly'
Jun 03,2013
8 people found
this helpful
Glen made a promise to secure a new tenant within one month from the day the property was vacant with a rent increase and he was able to find us the tenant within only 5 days so much better than he promised. I am very impressed ...
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“I received the greatest service from Glen, Anne and Jane. ......”

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Jun 03,2013
Minithumbup
By: 'Alex'
Jun 03,2013
8 people found
this helpful
I received the greatest service from Glen, Anne and Jane. Just the perfect team! I have been coming back to Benham & Reeves Letting Agents because of the honesty and the good service I receive from Glen especially, for many, many years I've been renting properties. ...
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“I was extremely happy with the service I received through ......”

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May 31,2013
Minithumbup
By: 'Dan'
May 31,2013
9 people found
this helpful
I was extremely happy with the service I received through Benham & Reeves, and in particular with the help of Glen at the Imperial Wharf office. I greatly appreciated the flexibility in arranging meetings and I felt confident in the advice I received on areas and ...
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“The service was very courteous and thorough whilst finding out ......”

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May 29,2013
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By: 'grujov'
May 29,2013
10 people found
this helpful
The service was very courteous and thorough whilst finding out my needs. Glen and Jane were very informative about the whole area of Imperial Wharf and Chelsea Creek showing me several apartments. Overall the teams' professionalism helped choosing the right accommodation a very straight forward ...
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“Worst agency I have ever encountered. Words can not describe ......”

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Feb 27,2013
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By: 'Mark'
Feb 27,2013
2 people found
this helpful
Worst agency I have ever encountered. Words can not describe their disgusting phone manner, their lack of service - never returning calls, even doing basic paperwork is never followed through. Drawing up a contract is a complete mission with them and I would advise that ...
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By: Marc von Grundherr
Apr 26, 2013
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Dear Mark I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at [email protected] Thank you Marc ...
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