50% lettings valuation accuracy
56% lettings fee satisfaction
May 21,2012
May 21,2012
1
people found
this helpful
this helpful
I have used 2 other letting agents in the past (frank Innes and IMS lettings) which i have had no problem with in getting my deposit back. MBM management are very unorganised especially when it comes to returning deposits. Their paperwork is not filled out correctly. They sent me photos of damages which were already listed on the conditional report when i moved into the property, clearly they did not read the conditional report when doing the checkout inspection.
The check out inspection report, listed damages which were already noted on the conditional report and then also two top counter shelf's which had ¢â‚¬Ëœslight' dust on them, i understand that this is my fault but bare in mind when i moved into the property it was filthy, mould in the bathroom, dirty kitchen floor, grass not cut, dust everywhere, carpets not hovered, the property had been vacant for a while before I moved in. I raised a dispute for the deposit to which i received no confirmation that they had received my email. I called the office 4 times to find what happens next, every time i was told that Helen Huffton who deals with deposits had got my email but they had 10 days to reply to me, it has now been 11 days, i rang this morning to be told the person that deals with deposits, Helen Huffton is on holiday this week. I have no idea when i will be getting my deposit back and i will definitely be making a complaint.
I have heard of this happening with other tenants, i will not be using them again.
The check out inspection report, listed damages which were already noted on the conditional report and then also two top counter shelf's which had ¢â‚¬Ëœslight' dust on them, i understand that this is my fault but bare in mind when i moved into the property it was filthy, mould in the bathroom, dirty kitchen floor, grass not cut, dust everywhere, carpets not hovered, the property had been vacant for a while before I moved in. I raised a dispute for the deposit to which i received no confirmation that they had received my email. I called the office 4 times to find what happens next, every time i was told that Helen Huffton who deals with deposits had got my email but they had 10 days to reply to me, it has now been 11 days, i rang this morning to be told the person that deals with deposits, Helen Huffton is on holiday this week. I have no idea when i will be getting my deposit back and i will definitely be making a complaint.
I have heard of this happening with other tenants, i will not be using them again.
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Sep 06, 2012
The only deposit issue was on this occasion was cleaning. The cost of this was agreed to by the tenant and the remaining monies paid back. Regards MBM
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Latest Reviews
9th Jan 2017
reviewed by 'PG'
12th Aug 2015
reviewed by 'Fourofakind'
12th Mar 2015
reviewed by 'Mr'
11th Mar 2015
reviewed by 'TenantH'
11th Mar 2015
reviewed by 'Clifford'
Opening Hours
Address
MBM Property
42 Friar Gate
Derby
Derbyshire
DE1 1DA
01332 728292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 56% | £475 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 5 | 10 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
- DE1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 09,2017
Jan 09,2017
0
people found
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After numerous of times of trying to get in contact leaving voice mails with out getting calls back, I finally got in contact I asked to request to view a property, spoke to a lady who was extremely rude.. she didn't want to help didn't ...
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Comment on agent fees
Very bad
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Aug 12,2015
Aug 12,2015
0
people found
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this helpful
We started using MBM about 14 years ago when we left the uk for a year and they were great. We decided to use them again when we emigrated and again, initially had no problems. After a while things went rapidly downhill; staff didn't respond to ...
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May 27,2015
May 27,2015
1
people found
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this helpful
Terrible agency, stay away at ALL costs! Members of staff are extremely rude, unhelpful, uninformative and have very poor people skills.
When I first moved into the property, there was a leak in the kitchen from under the sink - I was going away on ...
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Mar 12,2015
Mar 12,2015
0
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Occasionally need a nudge when asking question's of a landlord. The directors were very slow to issue a refund of accidentally overpaid rent & charged me £20 for the privilege (as per TOC apparently but who reads ALL the small print) The staff I have dealt with ...
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Comment on agent fees
Don't like fees for "credit search" etc as most other business types do them for free !!! but it seems Letting agencies use this as an excuse for making a bit extra towards there running costs. This is a general comment and is not aimed at MBM directly.
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Mar 11,2015
Mar 11,2015
0
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MBM dealt with our tenancy agreement very quickly and efficiently. We were in a rush to get into the house so this was very helpful! We have contacted them on a number of occasions in regards to our property for maintenance or to request pets ...
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Comment on agent fees
THE AGENTS FEES WERE REASONABLE COMPARED TO OTHER AGENCIES.
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Mar 11,2015
Mar 11,2015
0
people found
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We moved to France 9 years ago and left our property in the capable hands of MBM Derby. They gave us good advice from Day 1, and we had virtually full rental occupancy for all that time. We have now sold the house and so no longer ...
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Feb 05,2015
Feb 05,2015
0
people found
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We moved to France 9 years ago and left our property in the capable hands of MBM Derby. They gave us good advice from Day 1, and we had virtually full rental occupancy for all that time. We have now sold the house and so no longer ...
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Jan 23,2015
Jan 23,2015
0
people found
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this helpful
MBM dealt with our tenancy agreement very quickly and efficiently. We were in a rush to get into the house so this was very helpful! We have contacted them on a number of occasions in regards to our property for maintenance or to request pets ...
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Comment on agent fees
The agents fees were reasonable compared to other agencies.
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Sep 03,2014
Sep 03,2014
0
people found
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this helpful
I was conned by mr Blount. When I was going to meet an estate agent he presented himself in a way to mislead me into signing up to his flat finding service. I ended up being threatened into paying his finders fee. "*"...
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What agent could do to change your mind?
This firm are not to be trusted, there is no remedial action possible.Attached Filesnbsp;
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Dec 11,2013
Dec 11,2013
1
people found
this helpful
this helpful
absolutely the worst rental agency in derby and i have used a fair few. They don't care for the tenants one bit- they are there to line the landlords pockets because they are the ones they need to keep happy to continue to get income. ...
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Nov 15,2013
Nov 15,2013
1
people found
this helpful
this helpful
I don't even know how to describe this agency apart from - far the worst I have ever used! I got home late after work just to find a letter from MBM Property informing me that they are undertaking an inspection of my home THE ...
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Sep 03,2013
Sep 03,2013
1
people found
this helpful
this helpful
This letting agent is by fat the worst I have ever had to deal with, the lack of communication is atrocious!!! They are so disorganised none of the staff seem to know what is going on!! When reporting maintaince problems they take months to sort ...
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Jul 09,2013
Jul 09,2013
0
people found
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Tenants left house dirty, stains on carpets, marks on walls and doors and items missing for which no explanation was ever given. Check out inventory was poor, many of above items missed by MBM, either I had to point them out, or I discovered things ...
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What agent could do to change your mind?
Communication could have been much better. Agent could have done much more to have made tenants keep property in better condition, e.g.they didn't even expect carpets to be cleaned on vacating property (every other letting agent expects this) Agent failed to get tenants to sign standing order. I was the one chasing them for the rent at one point.Attached Filesnbsp;
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May 24,2013
May 24,2013
1
people found
this helpful
this helpful
This is the worst management company we have ever had the misfortune to deal with. The staff never give their names, never call back and never have any record of any complaints that have been registered. They never turn up for inspections or viewings when ...
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What agent could do to change your mind?
property should have been cleaned before we moved in, decoration is very poor. Staff are rude and slam phone down. Staff should give their names and keep to appointments It is not normal to have to clean doors, walls, windows etc every day due to the huge build up of mould. When staff say "they've made a note of something" they should probably do so and not pretend something was never reported.Attached Filesnbsp;
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May 21,2012
May 21,2012
1
people found
this helpful
this helpful
I have used 2 other letting agents in the past (frank Innes and IMS lettings) which i have had no problem with in getting my deposit back. MBM management are very unorganised especially when it comes to returning deposits. Their paperwork is not filled out correctly. ...
read full review
read full review
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Yes
Sep 06, 2012
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(1)
The only deposit issue was on this occasion was cleaning. The cost of this was agreed to by the tenant and the remaining monies paid back. Regards MBM ...
Oct 28,2011
Oct 28,2011
1
people found
this helpful
this helpful
We had a dispute with the deposit, they backed down as soon as we mentioned mediation, we think perhaps they had not put it in a scheme...
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Sep 06, 2012
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All our deposits are protected by the TDS please call our office for a copy of the certificate. Regards MBM ...
Sep 10,2010
Sep 10,2010
1
people found
this helpful
this helpful
Suspect they have been in without premission before now. ...
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Oct 21, 2010
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Not sure what this comment means ? More info please ! ...
Jun 11,2010
Jun 11,2010
1
people found
this helpful
this helpful
I could not advise highly enough to NOT TO USE MBM MANAGEMENT and to avoid them at all costs!!!!!!!!!!
I'm currently in the process of legal procreeding against them.
While in my tentance I was made redundent and the other tentant let the property, lucky ...
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Oct 21, 2010
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MBM Management wish it to be known that legal proceedings were not brought. The dispute was handled correctly in house between ourselves and Mr Taylor under the terms and conditions of the Housing Act and the Tenancy Deposit Scheme. ...
Dec 09,2009
Dec 09,2009
0
people found
this helpful
this helpful
Must say I completely disagree with both comments made. I found staff to be more helpful than most agents I encountered in my search for a property. The process was quick from applying for my property and moving in. Thank you....
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Jul 27,2009
Jul 27,2009
1
people found
this helpful
this helpful
I have to agree with the first review on here. I spent an afternoon calling Letting Agents as i am in the process of letting my home and do not have an agent as yet. The person i spoke to at MBM came across quite ...
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Apr 21, 2011
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Helen - How can you say your staff are trained and do not respond in an inappropriate manner? Clearly this lady has been spoken to rudely and her custom has been dismissed. As a representative of MBM Management your first priority should be to apologise! Perhaps this shows everybody exactly what Sarah meant, customer satisfaction is clearly not one of your priority concerns! ...
Apr 26,2009
Apr 26,2009
2
people found
this helpful
this helpful
Terrible communication, arrogant salesman. Stalled endlessly over sorting out a few problems before I moved in. People like this deserve to go bust....
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Oct 21, 2010
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Not enough information supplied to comment on. It's not in our best interest to stall over tenants moving in ! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:14 PM 05/10/2016 by Helen Hufton
