95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jun 29,2017
Jun 29,2017
2
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- Jamie was great before the offer was accepted, however, I feel that the attitude changed once the offer was accepted. His communication was always professional and polite but I did not feel that he had my interest in mind.
- Overall, he did get the job done in a timely manner but there were a number of small things which ruined the working relationship for me.
- There were things that needed fixing so I asked Jamie to ask the vendor. He replied saying that the vendor will get someone to look at it and fix it. Then near exchange date, Jamie said the vendor couldn't do it. So I then asked if the vendor will foot the bill instead. Jamie replied that day saying the vendor won't pay for it , then I told my solicitor to ask and the vendor said he's willing to contribute. So either Jamie never asked or my solicitor is a lot more persuasive than him.
- Payment to foot the bill was not deducted from the final bill by accident. So I asked Jamie to ask the vendor to send the money separately. Jamie said he chased up with the vendor but the vendor has decided that I didn't want the payment. It was never discussed how the amount should be settled and I never told anyone that I will forgo the payment. I am not a very persuasive person but even I can get someone to pay up on something they had agreed on. This again made me question if Jamie did ask the vendor and push for him to respect to spirit of the agreement.
- I asked on numerous occasions if the window keys are available. Jamie, on multiple occasions, assured me that the window keys were available. Upon completion, there were no window keys. He should have verified this or asked the vendor (if he didn't).
- Jamie gave me another stand alone key that he thought was a window key, which I assume is someone else's key. (If you are missing a key, I probably have it!) He still has not asked for that key back which is quite worrying.
- The vendor had breached the lease and to remediate this, he had to pay for a piece of legal document. Jamie repeatedly told me that I was my responsibility to pay for it. I asked for independent legal advice and knew that the vendor should pay for it. The advice was biased and unprofessional. By this point, I wasn't too sure why Jamie is so reluctant to speak to the vendor or how he can possibly advise me to pay up.
- Jamie asked me to go collect the keys myself from the other agent because he was too busy. This is not acceptable because being available to his client is his job given that he wasn't on holiday. ALL keys should have been collected and tested before the handover.
Overall, I'm glad this purchase is over because it has been stressful for me as a first time buyer which was worsen by the deteriorating working relationship. Once again, I would like to emphasise that it was a series of small events that has led me to write this review. If you are the kind of person who is not counting pennies to purchase a home, then this probably won't bother you. I would also like to say that Jamie was really great at the negotiation stage but once the offer was accepted, I feel that his professionalism did diminish. I know I'm not footing his salary bill but he should not throw common sense aside to please the vendor. My original interaction with Franklyn James had been so positive that I was going to ask them to do some letting work for me but I will look elsewhere now.
- Overall, he did get the job done in a timely manner but there were a number of small things which ruined the working relationship for me.
- There were things that needed fixing so I asked Jamie to ask the vendor. He replied saying that the vendor will get someone to look at it and fix it. Then near exchange date, Jamie said the vendor couldn't do it. So I then asked if the vendor will foot the bill instead. Jamie replied that day saying the vendor won't pay for it , then I told my solicitor to ask and the vendor said he's willing to contribute. So either Jamie never asked or my solicitor is a lot more persuasive than him.
- Payment to foot the bill was not deducted from the final bill by accident. So I asked Jamie to ask the vendor to send the money separately. Jamie said he chased up with the vendor but the vendor has decided that I didn't want the payment. It was never discussed how the amount should be settled and I never told anyone that I will forgo the payment. I am not a very persuasive person but even I can get someone to pay up on something they had agreed on. This again made me question if Jamie did ask the vendor and push for him to respect to spirit of the agreement.
- I asked on numerous occasions if the window keys are available. Jamie, on multiple occasions, assured me that the window keys were available. Upon completion, there were no window keys. He should have verified this or asked the vendor (if he didn't).
- Jamie gave me another stand alone key that he thought was a window key, which I assume is someone else's key. (If you are missing a key, I probably have it!) He still has not asked for that key back which is quite worrying.
- The vendor had breached the lease and to remediate this, he had to pay for a piece of legal document. Jamie repeatedly told me that I was my responsibility to pay for it. I asked for independent legal advice and knew that the vendor should pay for it. The advice was biased and unprofessional. By this point, I wasn't too sure why Jamie is so reluctant to speak to the vendor or how he can possibly advise me to pay up.
- Jamie asked me to go collect the keys myself from the other agent because he was too busy. This is not acceptable because being available to his client is his job given that he wasn't on holiday. ALL keys should have been collected and tested before the handover.
Overall, I'm glad this purchase is over because it has been stressful for me as a first time buyer which was worsen by the deteriorating working relationship. Once again, I would like to emphasise that it was a series of small events that has led me to write this review. If you are the kind of person who is not counting pennies to purchase a home, then this probably won't bother you. I would also like to say that Jamie was really great at the negotiation stage but once the offer was accepted, I feel that his professionalism did diminish. I know I'm not footing his salary bill but he should not throw common sense aside to please the vendor. My original interaction with Franklyn James had been so positive that I was going to ask them to do some letting work for me but I will look elsewhere now.
Comment on agent fees
I did not pay any fees.
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Opening Hours
Address
Franklyn James
60 Westferry Road
Canary Wharf,London
Greater London
E14 8JE
020 7005 6080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £153,000 | £960,000 |
| Lettings | 100% | 99% | £395 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 1 | 114 | 5 | 46 | 0 | 61 | 1 | 11 | 3 |
Areas covered
- E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 17,2023
Jan 17,2023
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Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received responses almost immediately regarding any specific inquiries during the process and even now while I am renting the flat....
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Mar 07,2022
Mar 07,2022
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Danny was outstanding, helped me secure my flat with great efficiency. Very friendly and professional, an asset to your firm....
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Feb 15,2022
Feb 15,2022
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Excellent Service from Inga! as we are overseas buyer looking for professional Landlord service and Inga has pinpointed every need we look for , we even had a verbal online meeting with her for her to explain every detail involved during the landlord letting process.
I ...
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Dec 17,2021
Dec 17,2021
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We have been exceptionally fortunate to have had Charlotte Ashton as our negotiator from the Frankliyn James, Docklands sales team. She has worked tirelessly to sell our property.We have appreciated all her skills and her advice to achieve our sale....
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Sep 30,2021
Sep 30,2021
0
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George was patient and persistent throughout and kept process moving along. It was a lengthy sale with buyers having to secure another mortgage. George stepped in and helped them with this process, he was able to convey my messages across to buyers and we finally ...
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Sep 22,2021
Sep 22,2021
0
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George is very thorough and always responds promptly. Our transaction was particularly lengthy and the buyer submitted interminable enquiries and questions which seemed to never end. Despite this, George was persistent and persevering in his efforts to conclude the transaction and was not cowed by ...
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Aug 31,2021
Aug 31,2021
0
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Very please to have found a very professional agent, Danny K, who understood straight away what myself & family we were looking for and in a very short time he found the perfect property in the Isle of dog. He was able to arrange everything around ...
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Jun 24,2021
Jun 24,2021
0
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George Ward is one of the best estate agents I have ever worked with in London. Meticulous and patient, he is always willing to work extra to fulfil my requirements. Take the property which I have just secured as an example and it has only ...
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Jun 24,2021
Jun 24,2021
0
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Very good service - particularly George. Overall experience positive - onboarding was very good (Lee) - strong knowledge of local area and pragmatic over valuation and fees. George was excellent in driving an initial low offer up to a decent level. Also was excellent at ...
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Jun 03,2021
Jun 03,2021
0
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George has helped us with our house sale from the very start all the way through to comletion. At all times, George was very professional, highly responsive and always a pleasure to work with. We have met 2 other agents before meeting Franklyn James for comparison. ...
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Jun 01,2021
Jun 01,2021
0
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Excellent service provided with a minimal time frame by Mark Kimber and we were able to move to our apartment within 2 weeks. Really happy with the service provided and we were able to view the property on the same day that we requested a viewing ...
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May 28,2021
May 28,2021
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very professional yet friendly at the same time! He took great care of us for the whole moving in process and was certainly the most helpful from the Franklyn James team....
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May 28,2021
May 28,2021
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Mark is very friendly and attentive and helped us negotiate a good deal to fit what we were looking for....
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May 28,2021
May 28,2021
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Mark was so helpful when it came to finding a new property to rent! Will definitely be recommending him to all my friends and family.!!!...
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May 27,2021
May 27,2021
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Less than a week after viewing a beautiful property, we are all set to sign contracts and move in, thanks to the help of Mark. He's been perpetually chipper and always available for a chat about whatever you need. I'm extremely grateful for his patience, ...
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May 27,2021
May 27,2021
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Great experience, managed to get a good price on the flat and negotiate on our move in date effectively. Look forward to moving in next month....
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May 25,2021
May 25,2021
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Franklyn James have provided an excellent service for us whilst looking for a new property to rent. Mark was super helpful and responsive every step of the way through securing our lovely new home! And even went into the office on a Saturday to do ...
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May 22,2021
May 22,2021
0
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I would like to appreciate Mark for his excellent service. He has been very responsive and friendly while dealing with my new tenancy. Look forward Mark to serve more clients and keep up the good work....
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May 21,2021
May 21,2021
0
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I couldn't have asked any more of George during what was at times a complicated transaction, owing to the variation of a lease in connection with the purchase. George was always extremely responsive and proactive throughout the deal and even responded to emails while on ...
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May 21,2021
May 21,2021
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Mark K was a solid choice, found us a great place and was very personable. I would definitely recommend him and Franklyn James. Thanks Mark!...
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May 20,2021
May 20,2021
0
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We recently purchased a property in Rotherhithe and George Ward was the Lettings Negotiator on the deal. Initially we were helped by Khoa Phung from the same agency and both George and Khoa were incredibly helpful throughout the process. George really nurtured the deal across ...
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May 19,2021
May 19,2021
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Professional and efficient dealings. Friendly also. All queries dealt with in a timely manner. Would use again. A highly recommended agent....
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May 19,2021
May 19,2021
0
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The flat that I just rented was manage by Mark K. Since the beginning Mark has been very friendly, professional and helpful. I am a nurse and I re scheduled the viewing a couple of times and Mark was amazing and very comprehensive. He has ...
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May 19,2021
May 19,2021
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From the start Mark has been friendly, profressional and helpful and left no stone unturned. He has been available whenever we had any questions and is very responsive. He managed to get us a great deal on an amazing flat and has made this whole ...
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May 17,2021
May 17,2021
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Mark was very helpful, communicative and responsive in helping me secure a good flat! He helped iron out concerns and hiccups and was thorough in follow-up!...
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May 16,2021
May 16,2021
0
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We want to thank George Ward for this great job and involvement in selling our property. He was very helpful and dedicated helping us on every stage of our co-operation. Both during the initial process of arranging the viewings, and negotiating the details with the ...
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May 16,2021
May 16,2021
0
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It was a pleasure working with George on our recent property purchase. George is very professional, responsive and focused on getting a process completed on time. Highly recommended....
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May 13,2021
May 13,2021
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Called about a one bed property on Rightmove advertised by Franklyn James, and Mark Kimber from there managed to get me a viewing the very next day. He answered all my queries about the property, discussed my situation with me and eventually helped my offer ...
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May 13,2021
May 13,2021
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Mark reached out to me on a Monday morning following an enquiry I had made on the weekend. He organised a viewing on the same Monday and by day end I had an accepted offer! Thank you for an efficient and seamless process and great ...
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May 12,2021
May 12,2021
0
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Mark really understood our requirement and showed us the right property. He is a great estate agent and is very approachable and been extremely helpful in the entire process moving....
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Last updated at 11:37 AM 27/10/2015 by allAgents
Best Estate Agent in E14 
