I am unsure as to what property you where a tenant of ours at (and if you actually where a tenant) so as it stands I am unable to respond with specifics, however I will note that I can confirm the following:

1) We are unable to take tenants deposits without both sides agreeing. Your comment is therefore false. Failure to come to a mutual agreement would result in the decision being made by an impartial arbitrator. This is a government scheme set up to ensure fair play when it comes to deposit returns. We stand by the regulations with regards to this.
2) All of last years deposits are currently still registered within the deposit protection scheme (DPS) while some check out inspections are still being done. Once processed we write to the tenants informing them of proposed damage deductions and open the issues up for discussion as we appreciate that there may be some elements of items being missed that we want the tenants to have the opportunity to contest. Only once agreed will we look t have the money released and this is subject to tenant approval.
3) No student deposits have been released to the landlord or tenant yet as we are still processing all of the returns as contracts generally only ended yesterday.

We are happy to discuss this matter in further detail and are also happy to provide you with a full itemised and impartial inventory clerk report of your property. We are legal obliged to act fairly and are also a member of the Property Ombudsman who offer impartial dispute resolution services if you feel you are not being treated fairly.

We feel that your comments are unfounded and we invite you to get in contact with us so that we can discuss this matter in further detail without any need for any further frustration

Kind regards