0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 29,2017
Jun 29,2017
7
people found
this helpful
this helpful
I am writing to express my utter disappointment with the customer service received from your lettings agent Rhiannon. I had received a voice mail from Gemma Vaughan stating you were going to gain access freely to the property I rent, without my permission. To my disbelief and confusion to why I had received this voicemail I called the office immediately. I came through to Rhiannon and as the voicemail I was told that access to the property was needed regardless of my permission or not, I then carried on to try and explain that I am a tenant in said property and have been for the passed 8 months, Rhiannon wouldn't allow myself time to explain the above due to talking and raising her voice over mine, which is highly unprofessional as I have stepped out of the office to handle this matter. Rhiannon then started to become quite aggressive with the tone in speaking to myself. Finally when she had realised I am the current tenant in the property and the truth of the matter being I have scheduled an inspection of the property, previous to the voicemail received to have no one come out to the property, her tone and manner changed.
Regardless of what service I carry out with you no one should be dealt with and spoken as vile as I was! After this property I will never use their services again.
Regardless of what service I carry out with you no one should be dealt with and spoken as vile as I was! After this property I will never use their services again.
Comment on agent fees
Paying £600 a month and can't even be bothered to come for 1 expection in 8 months! Had gas leak for first few months of living there as they clearly couldn't be bothered to check the property properly before hand.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th May 2021
reviewed by 'Kevin'
29th Jun 2017
reviewed by 'Eleanor'
13th Oct 2016
reviewed by 'Tteryyh'
15th Apr 2016
reviewed by 'Avoid'
Opening Hours
Address
Sage & Co
7 The Arcade
Cwmbran
Torfaen
NP44 1PQ
01633 838 888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £115,000 | £115,000 |
| Lettings | 0% | 0% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 3 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 17,2021
May 17,2021
0
people found
this helpful
this helpful
The following review is a based on a personal experience of using Sage and Co. For information to the reader, I have been called by Sage and Co today (17/05/21) and asked to remove this review and refused. All information herein contained can be proved in ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jun 29,2017
Jun 29,2017
7
people found
this helpful
this helpful
I am writing to express my utter disappointment with the customer service received from your lettings agent Rhiannon. I had received a voice mail from Gemma Vaughan stating you were going to gain access freely to the property I rent, without my permission. To my ...
read full review
read full review
Comment on agent fees
Paying £600 a month and can't even be bothered to come for 1 expection in 8 months! Had gas leak for first few months of living there as they clearly couldn't be bothered to check the property properly before hand.
Was this helpful?
Yes
Yes
Sep 26, 2017
View all comments
(1)
You too?
I didn't even get a call back after 3 attempts!
Finally,I called the office and spoke to a young lady who explained 'we are very busy'
Really?
One customer lost right here. ...
Oct 13,2016
Oct 13,2016
5
people found
this helpful
this helpful
Once we put our offer in on the property we were forgotten about. They Ignored calls, so we went into the branch to find out some info on the house... nobody got back to us. Awful customer service. Would not recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2016
Apr 15,2016
7
people found
this helpful
this helpful
Recently bought my first property with sage and co Cwmbran, very helpful at first, but after that it was clear to me that my questions and concerns were of no interest to sage and co, there main concern was to complete and take there cut ...
read full review
read full review
What agent could do to change your mind?
No fees my end as I was buying but cost me 3 call outs of a plumber and flooring to be relaidAttached Filesnbsp;
Comment on agent fees
No fees my end as I was buying but cost me 3 call outs of a plumber and flooring to be relaid
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I didn't even get a call back after 3 attempts!
Finally,I called the office and spoke to a young lady who explained 'we are very busy'
Really?
One customer lost right here.