100% lettings valuation accuracy
99% lettings fee satisfaction
Jun 29,2017
Jun 29,2017
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Be careful with this agency. On checkout we found they were a lot more thorough with the inventory (I think it would be reasonable to expect both check in and check out to be+ completed to the same standard.) They made us pay for a lot of damage that was not ours (picture hooks/floorboards/left items which were actually the landlady's!). We could not negotiate on the deposit as they said if we went to the TDS they would increase the monies we owed. They also state in the contract the property has to be cleaned to the same standard as arrival but they actually insist on a professional clean when leaving (this was not the case on arrival at the property). They were also completely uncontactable whilst trying to negotiate the deposit return despite phone calls and emails from us.
Comment on agent fees
Fees were reasonable but we did have to pay references and check out which can add up.
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Dec 18, 2017
Again, how can you say you do not have me as a listed tenant when you have no details about me? (name/tenancy)It was evidently not the same standard and I am happy to post an example on here, should you wish. The inventory suggested at the end we had left many items - in fact, these were all the landlords and had been there on entry! The inventory suggested we had damaged the worktops/floors - we did not but because the inventory was not at the same standard on entry and had not reported on this, we had no proof. These are just some examples of the level of detail awarded at the check out inventory that was not there on entry.
It is a shame despite this review you are still not able to act in a manner I would expect from a reputable agency.
Dec 16, 2017
I am unsure how you would know if we were your tenants or not when you have no details about us from this review? This seems like a standard response of yours that I have seen when other people have left negative reviews.I stand corrected - it was the DPS. However, that is a moot point - the issue was you had clearly different standards on entry and exit in what I can only presume was a tactic to ensure we parted with money on exiting the tenancy.
I am happy to discuss any of this further with you should you wish to try and better your services.
Dec 12, 2017
Hello Dully, unfortunately we have no record of you as a tenant.All our inventories and check outs are carried out by the same company to the same standard. We do not use the TDS (we use the DPS), however, I understand that the TDS have a similar system where you can have your case arbitrated should you be unhappy with what is being offered by the landlord/agent (presumably they could only "increase the monies we owed" if they had evidence you had done further damage - if not this would be dismissed at arbitration).
I'm sorry I can't help you further but unfortunately we do not have you down on our list of tenants and do not use the TDS.
Best Wishes,
Portmoor Lettings
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Latest Reviews
15th May 2018
reviewed by 'J&S'
29th Jun 2017
reviewed by 'DULLY'
14th Dec 2016
reviewed by 'Helen'
13th Jul 2015
reviewed by 'Jane'
17th Mar 2015
reviewed by 'Suzzie'
Opening Hours
Address
Portmoor
Denmark Hill
Camberwell,London
Greater London
SE5 8AA
020 7277 0554
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,250 | £2,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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May 15,2018
May 15,2018
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We rent a flat through Portmoor. We have had bad luck with our boiler breaking in two flats in a row (last flat was with a different agent not Portmoor). I wanted to write a review of Mary at Portmoor who has helped us with ...
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Jun 29,2017
Jun 29,2017
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Be careful with this agency. On checkout we found they were a lot more thorough with the inventory (I think it would be reasonable to expect both check in and check out to be+ completed to the same standard.) They made us pay for a ...
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Comment on agent fees
Fees were reasonable but we did have to pay references and check out which can add up.
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Dec 18, 2017
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This response is laughable as you repeatedly do not answer any points, and just repeat the same phrases!
I think your response clearly shows why people should be wary of you as a letting agency. ...
Dec 23,2016
Dec 23,2016
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They found me a great flat with garden walking distance to Kings Hospital for work. Very helpful and professional. Thanks for all the help....
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Dec 14,2016
Dec 14,2016
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I am very pleased with Portmoor. I have let through them for two properties now. They are a smaller, independent agent. The staff are very easy to deal with and give a very personal service....
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Comment on agent fees
Good - their rates are competitive.
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Jul 13,2015
Jul 13,2015
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Went with them twice now and super pleased both times. Great customer service, great tenants and very helpful. I would give rate them extra excellent if I could :-) Go Ian and team Portmoor :-)...
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Comment on agent fees
Very fair
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Mar 17,2015
Mar 17,2015
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I have used Portmoor to let and manage my two properties for the pst couple of years. They seem to be very efficient and have sorted out any maintenance issues promptly and without too much expense. I am very pleased with Portmoor and will continue ...
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Sep 17,2014
Sep 17,2014
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Very efficient service. Let out my flat much more quickly than the agents I used previously. Efficient with reference checking and paperwork and generally very helpful and professional throughout the whole process....
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Comment on agent fees
Agents fees were very competitive compared to others that gave me quotes and good value for the service given
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Jun 02,2014
Jun 02,2014
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I let my property out through this agent a few months ago and have been very impressed. They found tenants quickly and for the rent level I was looking for. The tenants are both professionals and I feel comfortable with that as I have let ...
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Nov 20,2013
Nov 20,2013
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In one word QUICK. They found a tenant for me in October and only took two days to find him which I was very pleased with. They found a very nice man from Austria who is on secondment to London for the year. I am ...
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Oct 13,2013
Oct 13,2013
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I called Portmoor up (along with every south east london letting agent I could think of) but they didn't have a five bed which is what I needed as we have a large family. However, unlike other agents they didn't try and offer me four ...
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Sep 13,2013
Sep 13,2013
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I used Portmoor to let my flat due to their no management fee offer they had in my area. I was a little dubious as seemed like a very good offer. I was, however, very reassured by meeting their letting manager. Overall I have ranked ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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I think your response clearly shows why people should be wary of you as a letting agency.