100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 31,2007
Aug 31,2007
3
people found
this helpful
this helpful
I was attempting to buy a house through Ward and Partners following the recent death of my husband and needing to downsize.
I disliked the methods of marketting which Ward and Company employ ie. 'price ranging' and 'offers in excess of' as I think this encourages 'bidding wars' and old fashioned 'gazzumping'.
Having found a property I wished to purchase outside of the area in which I currently live I expected the same level of professionalism and communication I have continually experienced with the estate agent who has sold my property. In this expection I was sorely disappointed. I have found staff at the Dartford branch to be uncommunicative in any meaningful way, ill informed and at best, evasive. Stronger terms come to mind but I will emphasise the word 'evasive'.
I had commissioned and had carried out a full structural survey only to find a few days later that the vendor had completely changed the goalposts of the sale and what was a small and complete chain had becomea much longer and incomplete chain. Ward and Partners had made no attempt to inform me of this change and it only became known by the diligent research of my own estate agent. As I no longer felt able to trust the integrity of Ward and company nor the vendor, I withdrew from the sale.
My experience has left me no doubt that I would never use Ward and Partners again regardless of any attractive properties they may have available for sale.
I disliked the methods of marketting which Ward and Company employ ie. 'price ranging' and 'offers in excess of' as I think this encourages 'bidding wars' and old fashioned 'gazzumping'.
Having found a property I wished to purchase outside of the area in which I currently live I expected the same level of professionalism and communication I have continually experienced with the estate agent who has sold my property. In this expection I was sorely disappointed. I have found staff at the Dartford branch to be uncommunicative in any meaningful way, ill informed and at best, evasive. Stronger terms come to mind but I will emphasise the word 'evasive'.
I had commissioned and had carried out a full structural survey only to find a few days later that the vendor had completely changed the goalposts of the sale and what was a small and complete chain had becomea much longer and incomplete chain. Ward and Partners had made no attempt to inform me of this change and it only became known by the diligent research of my own estate agent. As I no longer felt able to trust the integrity of Ward and company nor the vendor, I withdrew from the sale.
My experience has left me no doubt that I would never use Ward and Partners again regardless of any attractive properties they may have available for sale.
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Latest Reviews
25th May 2015
reviewed by 'Mich86'
7th Oct 2013
reviewed by 'Gavin'
1st Aug 2013
reviewed by 'RTM'
16th Jul 2013
reviewed by 'Caleb'
16th Jul 2013
reviewed by 'Liam'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 0 | 8 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 25,2015
May 25,2015
0
people found
this helpful
this helpful
I couldn't be happier with the service recieved from Laura Howard in the barnehurst branch. Unfortunately I didn't buy my property through her and that has disappointed me the most! She was helpful cheery and always honest with me. She took care of the mortgage ...
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Oct 07,2013
Oct 07,2013
0
people found
this helpful
this helpful
The staff in the Barnehurst branch are welcoming and helpful. I dealt with Anita and Sam who are both very good. Once our offer was accepted our file was given to a 'Sales Progressor' - Debbie Rowland. Debbie was brilliant. I feel without her involvement ...
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Aug 01,2013
Aug 01,2013
4
people found
this helpful
this helpful
Anita was very nice about the whole 'getting my offer accepted ' part, she gave me good advice and didn't pressurize me to increase my offer like other estate agents have done.
As for the sales team as a whole:Very personalized service all of ...
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Aug 01, 2013
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(1)
Dear RTM, thank you for your lovely feedback. I am pleased to hear Anita gave you good advice and I hope we were able to find you your dream home! Thank you for your custom and we all look forward to serving you again in the future. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 16,2013
Jul 16,2013
2
people found
this helpful
this helpful
I don't usually write reviews but I have to express my satisfaction with the excellent and professional services we received at Ward & Partners, Barnehurst Branch, Bexley. We had been looking for a good property in good location for quite awhile. We were getting tired but ...
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Jul 16, 2013
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(1)
Dear Caleb
Thank you for fantastic feedback regarding Anita and Andy at our Barnehurst Office. Anita will be over the moon to hear happy you are with your new home and that she was able to make it a smooth process for you. If myself or the team can do anything else to help, please do not hesitate to contact us. In the meantime I wish you all the best in your dream home! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 16,2013
Jul 16,2013
3
people found
this helpful
this helpful
Anita kept me upto date with all aspects of the purchase. She continued to deliever a high stannard even when under pressure from myself. She was pleasent and reliable and would use her again if I needed. Many thanks....
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Jul 16, 2013
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(1)
Dear Liam,
Thank you for your great feedback regarding Anita at Barnehurst office. I am pleased delivered a high standard of service especially at those more pressurised times! I know she will be delighted to hear she could be of service to you again in the future. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 15,2013
Jul 15,2013
2
people found
this helpful
this helpful
Received excellent customer service from Anita when I registered with her in Dartford and am now viewing properties Bexleyheath . Always professional and punctual, Anita has been a delight when I have purchased properties. She has great expertise on the property market and the local area ...
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Jul 15, 2013
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(1)
Dear Mr Singh, thank you for your kind words regarding the service you have received from Anita. She will be delighted to hear your feedback and that she has looked after you well! Good luck with your future purchases and we look forward to serving you well again in the future. kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 18,2012
Aug 18,2012
9
people found
this helpful
this helpful
I moved in to my new home yesterday! Ward and partners were fantastic, can't recommmend then enough, I was a first time buyer aand didnt know what to do or what to expect having never bought before. Luke in the Barnehurst branch was brilliant, he ...
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Aug 16,2012
Aug 16,2012
10
people found
this helpful
this helpful
I have found my dealings with Ward&Partners very good!Responses to enquires and arrangement of viewings etc. were all very prompt. Their informal approach was also good and everything ran very smoothly....
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Aug 10,2012
Aug 10,2012
10
people found
this helpful
this helpful
Lovely chap, over exceeded my expectactions! Buying through them was much easier than I initially thought as most agents have a bad reputation.... Kevin recommended a solicitor for me to use which at first I was skeptical about as I had a solicitor I had ...
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Apr 24,2012
Apr 24,2012
5
people found
this helpful
this helpful
I have recently moved.In fat it was on friday 16th March 2012.Ward and Partners were fantastic. I have read many reviews and I feel that many people are only too quick to judge estate agents. Wards could not do enough for me.Kevin the ...
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Aug 31,2007
Aug 31,2007
3
people found
this helpful
this helpful
I was attempting to buy a house through Ward and Partners following the recent death of my husband and needing to downsize.
I disliked the methods of marketting which Ward and Company employ ie. 'price ranging' and 'offers in excess of' as I think this ...
read full review
read full review
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No fees information available
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