0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 27,2017
Jun 27,2017
1
people found
this helpful
this helpful
Disappointing experience with these letting agents due to both incompetence and rudeness. My fiancee and I organised to view two properties and were told at the last minute that they'd been let. We were clearly 'strung along' in case the other tenant didn't take the property. They're difficult to get hold of and the staff don't communicate well together. Lots of oh, well _____ will have to deal with that and they're out for two hours, we'll call back but then they never do. Furthermore, I was shocked by the curt rudeness of the staff. When I called I asked to speak to a certain member of staff as they'd dealt with the issue previously and the reply was anything they can do I can help you with which turned out to be untrue as 5 minutes later they replied I'll have to wait until they're back. Upon asking for confirmation of a viewing I gave the day and time and the snappy reply was well you'll need to be more specific than that, we do lots of viewings every day. An unpleasant experience and I'm glad we aren't tenants with them. Previous reviews seem to support my experience and even their reply above to an aggrieved landlord shows they refuse to take responsibility for their incompetence.
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Latest Reviews
16th Dec 2023
reviewed by 'Amuning'
18th Oct 2013
reviewed by 'R'
16th Aug 2013
reviewed by 'Ms'
10th Apr 2012
reviewed by 'simonm'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £1,400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
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- Lettings
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- Conveyancing
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Dec 16,2023
Dec 16,2023
1
people found
this helpful
this helpful
The best letting agent ever. Ever ready to assist customers. Bless you Natalie Eustace for the great work.
If you are lucky to meet Natalie, then be rest assured that you’re moving into your new property soon with no stress. Their properties are nice ...
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Jun 27,2017
Jun 27,2017
1
people found
this helpful
this helpful
Disappointing experience with these letting agents due to both incompetence and rudeness. My fiancee and I organised to view two properties and were told at the last minute that they'd been let. We were clearly 'strung along' in case the other tenant didn't take the ...
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Oct 18,2013
Oct 18,2013
0
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Not a fan of these sites but having used Regal Lettings for many years I felt the need to redress the balance of other reviews. Regal stands head and shoulders above any other agent I have used in the local area.
They are a little ...
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Aug 16,2013
Aug 16,2013
0
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I have phoned this week Regal letting a to view a property in Rainham. The person on the phone was quite rude with me when I asked her to repeat the address of the property I wanted to see. I also told her I was ...
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What agent could do to change your mind?
They could have: -Been correct on the phone with me Been professional when booking my viewing Apologised to me by phoning me back and rescheduled the viewing the same day. (Or at least tried)Attached Filesnbsp;
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Apr 10,2012
Apr 10,2012
1
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Having looked hard for a local agent we used Regal Estates in Bearsted, having developed a trusting relationship with tehir office manager and just taken on a new tenant the branch was closed without warning. So, the nearest branch was then the other side of ...
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Jun 07, 2012
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(1)
Thank you for your posting. We are fully aware of your complaint and despite having clearly responded to your issues repeatedly it seems that little progress is being made. For anyone who does take note of responses please note the following:
1. The Bearsted Lettings office was closed in favour of expansion in the North Kent area. All Landlords were written to. Though in this case it seems our correspondence did not arrive at it's intended target.
2. The correct advice was given. All account ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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