Romans
Aldershot, GU11
4.5/5, 84 reviews
89% recommended
67% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction

Contact Us

“Found the property we liked through romans, unfortunatly, it was ......”

Share on :
May 17,2012
Minithumbdown
By: 'JStedeford'
May 17,2012
3 people found
this helpful
Found the property we liked through romans, unfortunatly, it was taken off the market, not romans fault per-sae but thats not the issue here.

I put forward an offer, which wasnt accepted - instead we were told if the vendor could find a property for a price that allows for our offer, it may get accpeted-odd-but we hung on.

over a MONTH later i was still having to make constant calls for updates (i shouldnt have to ring you guys) which got very boring in the end, especially as all staff in the office were unable to speak to me about this property apart from 1 person who was never in the office it got a bit ridiculous, this property wasnt a 7 bed mansion, so shouldnt need to be afforded such exclusivity-what are the other members of staff there for? i literally got cut off a few times for even mentioning the address.

This isnt the way to do business, i have family and friends in the industrry who i have witnessed doing there jobs properly, phone calls for updates and communiction is essential in this line of work.

romans have got too big, and as a result have become an agent mafia in the south east, its a shame, as there success is unwarranted, multiple agents do what they do to a far superior standard in the area.
What agent could do to change your mind?
1. Maintain communication 2. Allow ALL sales staff to discuss propertys and take offers 3. Don't hang people on, YES or NO 4. Return phone calls instantly 5 If your out of office, leave your work with someone in office, basic managment.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: James Stedeford
May 23, 2012
Hi branch manager.

You may STRIVE to acheive the best possible service, but your team lead me on, wasted my time and failed to communicate effectively.
As a business owner, i am fully conversant with customer-facing practices and how they should be implemented in a competitive market, i am amazed that in such a shortage of mortgage funding and home availability, romans feel they can be anything but competant when a proceedable buyer is waiting in the wings.

Unfortunalty, even if your branch manages to wangle another helpless customer into signing an agreement on a property i like, i will ignore it as just a "customer pull", as your properties are unobtainable.

I would also inform your clients that they may feel that 210k for a 3 bed in an bad area of aldershot may sound nice, but you are leading them into false hope, and losing your prospective buyers who could potential purchase if the property is marketed at the right price.

Happy to discuss further via e-mail
By: Scott
May 19, 2012
I am the Branch Manager of the Aldershot office and was very disappointed to note your comments as this is highly unusual for us to receive a review of this nature.
We always strife to deliver the best possible service to buyers and sellers and it appears that in your case, you did not feel that we handled matters in a fashion that was acceptable to you.
I am unable to locate your details from your email address and therefore would appreciate you getting in direct contact with me in order for me to look into matters to try and deal with what happened for you.

we do take this type of feedback seriously and would welcome the opportunity to discuss this matter with you directly.

If you would like to get in touch with me we can try and resolve things for you.
My email address is [email protected]

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 84
26th Apr 2024
reviewed by 'Julie'
“let my house out with Romans for 3 yrs under the no deposit scheme when the house was sold the tenant ......”
8th Sep 2023
reviewed by 'J'
“Have had a superb experience working with Will at Romans who set up a viewing same day, took his time ......”
21st Jul 2022
reviewed by 'Jane'
“Always a big? who shall I use to sell my house .. never used Romans in Aldershot before. Met Sasha who ......”
2nd Apr 2022
reviewed by 'Martin'
“I am totally impressed, getting a beautiful apartment with them was quiet easy compared with what other agents has done ......”
13th May 2021
reviewed by 'Iain'
“I have been in the business of renting out property in Ash Vale, near Aldershot for the past 21-years. The ......”
16th Mar 2021
reviewed by 'Debbie Holmes'
“We have had nothing but excellent service from both Sasha and Alison at Romans. They have both been extremely communicative ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
167 Victoria Road
Aldershot
Hampshire
GU11 1JU
01252 743725

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £134,000 £265,000
Lettings 100% 67% £825 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 17 4 26 1 18 1 2 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“let my house out with Romans for 3 yrs under ......”

Share on :
Apr 26,2024
Minithumbdown
By: 'Julie'
Apr 26,2024
0 people found
this helpful
let my house out with Romans for 3 yrs under the no deposit scheme when the house was sold the tenant had trashed my my house had to get a skip to clear the rubbish including taking up the living room carpet to do dog faeces ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Have had a superb experience working with Wil......”

Share on :
Sep 08,2023
Minithumbup
claim your profile
Will
By: 'J'
Sep 08,2023
0 people found
this helpful
Have had a superb experience working with Will at Romans who set up a viewing same day, took his time to show me round the property and is now working tirelessly to get my tenancy set up in time for me to secure the property ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Always a big? who shall I use to sell my hou......”

Share on :
Jul 21,2022
Minithumbup
claim your profile
Sasha
By: 'Jane'
Jul 21,2022
0 people found
this helpful
Always a big? who shall I use to sell my house .. never used Romans in Aldershot before. Met Sasha who ran me through h the process and thought I would give them a chance. Sasha and her team Dan Holly Alison etc have been helpful ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am totally impressed, getting a beautiful a......”

Share on :
Apr 02,2022
Minithumbup
By: 'Martin'
Apr 02,2022
0 people found
this helpful
I am totally impressed, getting a beautiful apartment with them was quiet easy compared with what other agents has done with me during my search form an accommodation. It was easy and I recommending them already to my friends that need a suitable and befitting ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Romans Aldershot Customer Service...”

Share on :
May 13,2021
Minithumbup
claim your profile
Paula
By: 'Iain'
May 13,2021
0 people found
this helpful
I have been in the business of renting out property in Ash Vale, near Aldershot for the past 21-years. The biggest challenge I faced was in finding a decent property management company who cared about my custom as much as the fees they extract, often ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wonderful service...”

Share on :
Mar 16,2021
Minithumbup
claim your profile
Alison
By: 'Debbie Holmes'
Mar 16,2021
0 people found
this helpful
We have had nothing but excellent service from both Sasha and Alison at Romans. They have both been extremely communicative and helpful throughout the entire process of my son buying his first home. They have gone above and beyond what was expected of them and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worse staff ever...”

Share on :
May 11,2018
Minithumbdown
By: 'Craig'
May 11,2018
3 people found
this helpful
Worse staff ever in the aldershot branch ever kept me in loop what was happening about renting a house ad refused to give back holding fee when it didnt go tho..trisan and charlotte are rude and unhelpful.....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Charlotte
May 11, 2018
View all comments (1)
Thank you for your feedback, if you wish to make a formal complaint please contact [email protected]. ...

“Excellent...”

Share on :
Apr 05,2018
Minithumbup
By: 'Lucette'
Apr 05,2018
0 people found
this helpful
Romans aldershot is highly recommended. All staff are professional, polite and supportive. Everyone I met or spoken to on the phone have been brilliant and helped guide me through the process of moving. My property was put on the market at a realistic price and ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely awful estate agents. Wouldn't trust them further than I ......”

Share on :
Dec 06,2016
Minithumbdown
By: 'Beatlenut'
Dec 06,2016
9 people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Maaz
Apr 27, 2018
View all comments (1)
I fully agree with your comment. I found them very nice when they are trying to sell but awful after sale service and they will completely forget about you once you checked out and litterally you have to send you chasers to get your deposit back. ...

“I NEVER write reviews but the service from Romans in ......”

Share on :
Jan 14,2015
Minithumbdown
By: 'NEVER'
Jan 14,2015
7 people found
this helpful
I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential ...
read full review
Comment on agent fees
1.5% for them to lie for weeks!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Wright
Feb 05, 2015
View all comments (1)
Thank you for taking the time to write a review regarding the Aldershot office. Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below. I can be contacted via the Bracknell Office on 01344 404705. Kind Regards ...

“Its all about the customer service - except at Romans ......”

Share on :
Dec 19,2014
Minithumbdown
By: 'Sparky'
Dec 19,2014
8 people found
this helpful
Its all about the customer service - except at Romans it seems. I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The professionalism of Sean was excellent throughout, he was always ......”

Share on :
Apr 08,2013
Minithumbup
claim your profile
Sean
By: 'Mark'
Apr 08,2013
0 people found
this helpful
The professionalism of Sean was excellent throughout, he was always ready to help me and gain information within a quick amount of time and was always very friendly and helpful. Sean and the team at Romans made the whole process a lot easier and were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This is my first working with Romans. My flat needed ......”

Share on :
Jan 31,2013
Minithumbup
By: 'Kelly'
Jan 31,2013
0 people found
this helpful
This is my first working with Romans. My flat needed a few repairs and I had quite a few questions and concerns on renting my property. I had been introduced to Kelly, and she has been excellent in handling the transition between the tenants moving ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“please with the help from the agents that were involved ......”

Share on :
Jan 12,2013
Minithumbup
By: 'cmacey4'
Jan 12,2013
0 people found
this helpful
please with the help from the agents that were involved in the move. appreciated the phone call asking how the move went. customer service was good....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was badly let down by another estate agency and ......”

Share on :
Dec 12,2012
Minithumbup
claim your profile
Jon
By: 'Clair'
Dec 12,2012
0 people found
this helpful
I was badly let down by another estate agency and was desperate to sell. Jon provided helpful advice on the Onbudsman code of conduct which was instrumental in getting out of an onerous contract with the other agency. Within 2 weeks I had viewings and the 3...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sharon Tubb has been our letting agent for our house ......”

Share on :
Dec 12,2012
Minithumbup
claim your profile
Sharon
By: 'joanandcolin'
Dec 12,2012
0 people found
this helpful
Sharon Tubb has been our letting agent for our house for the past 10 years. We have not had a moment of concern over the house during that time. She has been exceptional, expecially during a dispute with the neighbour (which truned out to be the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sharon Tubb has looked after my rental property for ten ......”

Share on :
Dec 11,2012
Minithumbup
claim your profile
Sharon
By: 'Absenteelandlady'
Dec 11,2012
0 people found
this helpful
Sharon Tubb has looked after my rental property for ten years. During that time she has dealt with any problems arising in my property with supreme efficiency. I know I can confidently leave Sharon to select new tenants, when the occasion arises, and to keep ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hello , I rented my house with Romans 6 months ago , I ......”

Share on :
Nov 23,2012
Minithumbup
claim your profile
Sandy Harris
By: 'Richard'
Nov 23,2012
0 people found
this helpful
Hello , I rented my house with Romans 6 months ago , I only had a week to deal with it as I was due back overseas , Roman got the property let within 2 days , Since then Sandra Harris has carried out a fantastic job managing the property in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent, courteous, prompt service which far excelled other estate agents ......”

Share on :
Nov 22,2012
Minithumbup
claim your profile
Scott
By: 'no'
Nov 22,2012
0 people found
this helpful
Excellent, courteous, prompt service which far excelled other estate agents within the local area. Romans had meticulous attention to detail which meant the photos used showed off my property to its best advantage. As the sale progressed, Romans picked up and dealt with any issues ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the staff at the Aldershot office very helpful ......”

Share on :
Oct 31,2012
Minithumbup
By: 'MissS'
Oct 31,2012
0 people found
this helpful
I found the staff at the Aldershot office very helpful and friendly. They were professional at all times and extremely welcoming. If I move house in the future, I will not hesitate to use the Aldershot Romans Office again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I bought a lovely property through Romans in Aldershot. Jon ......”

Share on :
Oct 23,2012
Minithumbup
claim your profile
Jon
By: 'Helen'
Oct 23,2012
0 people found
this helpful
I bought a lovely property through Romans in Aldershot. Jon Grace looked after me from start to finish. I felt he really took on board my requirements and found me the perfect home. He was always very prompt at dealing with any enquiries and all ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very pleased with the service that I recieved ......”

Share on :
Oct 11,2012
Minithumbup
claim your profile
John
By: 'Rebecca'
Oct 11,2012
0 people found
this helpful
I was very pleased with the service that I recieved from Romas estate agents and with John Grace in particular. I found John to be very professional both on the phone and whilst viewing properties. I found that John understood what I was and was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I cannot say I have been pleased with all of ......”

Share on :
Sep 07,2012
Minithumbdown
claim your profile
Sandy Harris
By: 'Tiffany'
Sep 07,2012
2 people found
this helpful
I cannot say I have been pleased with all of our dealings with Romans, and had rather a large scare regarding the deposit on check out. But Sandra Harris took over the case, and was quick, efficient, and most of all sensible when dealing with ...
read full review
What agent could do to change your mind?
See above.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We found Romans to be excellent...very professional and always ......”

Share on :
Aug 31,2012
Minithumbup
By: 'Becky'
Aug 31,2012
0 people found
this helpful
We found Romans to be excellent...very professional and always kept us updated, and they got us a great price beyond expectations within only 2 weeks of putting our house on the market! The people we have dealt with in the branch and over the Phone ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They listened continously to want we wanted and carried it ......”

Share on :
Aug 30,2012
Minithumbup
By: 'LB'
Aug 30,2012
0 people found
this helpful
They listened continously to want we wanted and carried it out where applicable. They went above and beyond to the extent of coming to let us in our house after we locked ourselves out. They offered us advice and support throughout....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the moment Scott came out to see us the ......”

Share on :
Aug 28,2012
Minithumbup
claim your profile
Scott
By: 'Happy'
Aug 28,2012
0 people found
this helpful
From the moment Scott came out to see us the service Romans provided was excellent. The valuation of the property was realistic and helped us achieve a fairly quick sale at a price we were happy with. Throughout the process we were kept up to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I just have to say how impressed we were with ......”

Share on :
Aug 02,2012
Minithumbup
claim your profile
Sean
By: 'eilong22'
Aug 02,2012
0 people found
this helpful
I just have to say how impressed we were with the service we received from Sean Cotter. He was extremely likeable from the outset, professional yet not pushy and was understanding with regards to our situation. He is still looking for suitabl properties for us. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having not purchase a house for 20 years i was quite ......”

Share on :
Jul 27,2012
Minithumbup
claim your profile
Sean
By: 'Chris'
Jul 27,2012
0 people found
this helpful
Having not purchase a house for 20 years i was quite anxious about dealing with an estate agent given their somewhat shady reputation, however when viewing properties, i found Sean to be very calm and relaxed in his approach, he provided the facts about each property ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“All the staff at Aldershot Romans were particulary helpfull when ......”

Share on :
Jul 23,2012
Minithumbup
claim your profile
Sean
By: 'Mrs'
Jul 23,2012
0 people found
this helpful
All the staff at Aldershot Romans were particulary helpfull when we were looking to move to the area. Sean and Tom however were both absolutley brilliant. Both were extremly professional and polite and took time to understand what we were after. They were fantastic on ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First impressions and meeting with Jon I would say were ......”

Share on :
Jul 16,2012
Minithumbup
claim your profile
Dan
By: 'Emma'
Jul 16,2012
0 people found
this helpful
First impressions and meeting with Jon I would say were good and in the lead up too the property being put on the market was good!!, but from there all the support came from Dan in the office, he was very helpful, understanding and his ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans, Aldershot GU11 1JU



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn