100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
67% lettings fee satisfaction
Jun 23,2017
Jun 23,2017
5
people found
this helpful
this helpful
Landlords, you might want to think twice about handing your property to Crisp Cowley, particularly if you don't want to lose potential tenants. My husband and I thought we'd found the perfect house to rent in Circus Mews and tried to contact this agent to arrange a viewing. Despite several telephone calls we were unable to speak to anyone in the Lettings Department and our requests for a callback were ignored. We even sent two emails, one to *the Lettings Manager and the other to**, Director and Head of Lettings. Those too were ignored.
What is silly is that the property we wanted to view had its asking rental labelled 'reduced', which indicates lack of interest from potential tenants. Our experience suggests that lack of interest from the Lettings team was the real problem. As I type this, the property is still on Rightmove.
What is silly is that the property we wanted to view had its asking rental labelled 'reduced', which indicates lack of interest from potential tenants. Our experience suggests that lack of interest from the Lettings team was the real problem. As I type this, the property is still on Rightmove.
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Latest Reviews
15th Nov 2019
reviewed by 'Bessie'
14th Nov 2019
reviewed by 'Matthew'
18th Jun 2019
reviewed by 'Oli'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £395,000 | £1,150,000 |
| Lettings | 75% | 67% | £1,250 | £1,295 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 1 | 11 | 0 | 7 | 0 | 0 | 2 |
Areas covered
- Widcombe
- BA1
- Bathwick
- BA2
- Camden
- BA3
- Bathford
- BA14
- Bathampton
- BA15
- Wellow
- BS31
- Freshford
- BS39
- Winsley
- SN13
- Bradford on Avon
- Bath
- Limpley Stoke
- Lansdown
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 15,2019
Nov 15,2019
0
people found
this helpful
this helpful
Michael who managed the sale of our house was brilliant: professional and just got things done with a minimum of fuss, but also very personable and easy to get along with. He remained calm even when we were stressed about the process and really went ...
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Nov 14,2019
Nov 14,2019
1
people found
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this helpful
Crisp Cowley and our contact Michael Swait were positive and realistic from the first meeting. Communication has been if a high standard and the attention to detail over the photographs was appreciated. We'll happily recommend Michael at Crisp Cowley to anyone thinking of choosing a ...
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Aug 30,2019
Aug 30,2019
0
people found
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this helpful
Kind, dynamic, insightful and thoroughly professional hardworking team. I would not hesitate to recommend this company and their totally superb team!! 10/10! Thank you...
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Aug 08,2019
Aug 08,2019
0
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Very considerate and thoughtful about the whole selling process. Good communication throughout and sensitive approach as well as working hard at promoting and marketing the property.
Friendly, approachable, professional and engaging....
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Jun 18,2019
Jun 18,2019
0
people found
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A great agent, I have used many agents around the country so have experienced many variations. With many falling below par! In my view Michael is a top estate agent.
Professional
Knowledgeable
Great Communication
Covered all aspects to ensure a sale was delivered.
Very happy ...
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Comment on agent fees
Good
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Jun 14,2019
Jun 14,2019
0
people found
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Michael was a pleasure to deal with throughout the process. He helped guide us through every step and was always efficient and reliable. I would definitely recommend both Michael and Crisp Cowley....
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Jun 14,2019
Jun 14,2019
0
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Michael has been really responsive from the start. Hes also been hugely patient with our endless questions and requests throughout the purchasing process....
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May 15,2019
May 15,2019
0
people found
this helpful
this helpful
Christina Bunton, our agent, worked miracles in getting the sale through for the house of our dreams. She worked tirelessly on our behalf, and never gave up, even when things looked glum. I don't think we would be happily settled in our new house if ...
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Apr 24,2019
Apr 24,2019
0
people found
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Michael navigated the sale of our house patiently through the choppy waters off Bath around two dangerous headlands (so called cash buyers) into a safe harbour with consummate professionalism and charm. We will never move again of course but if we did Crisp Cowley would ...
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Comment on agent fees
Having had the house under offer to cash buyers three times and sold once we will have only paid the agreed fees not bad given the diligent efficient and responsive service we have received.
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Feb 12,2019
Feb 12,2019
0
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Michael kept us fully informed on all aspects of the sale and dealt quickly and efficiently with issues arising. Very polite and attentive. When Michael was not available (holiday) his colleague Naomi was fully briefed and equally as helpful. Valuation was spot on....
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Comment on agent fees
Fees were the most competitive, yet the standard of service was very high.
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Jan 11,2019
Jan 11,2019
0
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Stephanie was very helpful throughout the process. Any concerns I had was handled immediately. The process of renting a flat was very smooth with Crisp Cowley....
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Comment on agent fees
Normal
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Jan 03,2019
Jan 03,2019
0
people found
this helpful
this helpful
Stephanie is always highly efficient , professional and provides an exemplary service to landlords. The tenants have been found quickly and been first rate.
I highly recommend Crisp Cowley ....
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Comment on agent fees
Reasonable
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Nov 30,2018
Nov 30,2018
0
people found
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Michael gave us sound advice and personal service and we sold our property in a very dull market . We would recommend them...
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Comment on agent fees
They were very acceptable
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Nov 28,2018
Nov 28,2018
0
people found
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Excelent personal service from michael in a relatively quiet market . His advice to drop the price achieved an immediate sale ....
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Comment on agent fees
Very acceptable
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Nov 19,2018
Nov 19,2018
0
people found
this helpful
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Michael was excellent, very professional, proactive, efficient and helpful. His advice was always very sound and realistic. The house sale was quick and painless....
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Comment on agent fees
Average
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Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
Michael was extremely helpful and professional is selling our terrace house in Bath. In particular his quidance on price was realistic and ensured a successful sale within the timescale that I set on appointment....
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Comment on agent fees
good
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Apr 12,2018
Apr 12,2018
1
people found
this helpful
this helpful
Prompt and friendly service. Rapid particulars and plans. Above all excellent long term careful tenant found at the first attempt!...
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Comment on agent fees
Normal practice
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Jun 23,2017
Jun 23,2017
5
people found
this helpful
this helpful
Landlords, you might want to think twice about handing your property to Crisp Cowley, particularly if you don't want to lose potential tenants. My husband and I thought we'd found the perfect house to rent in Circus Mews and tried to contact this agent to ...
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May 08,2017
May 08,2017
6
people found
this helpful
this helpful
I have never been so badly treated and insulted by the letting department of Crisp Cowley! I wish I had read the previous reviews before proceeding with a possible let.
With only 6 days prior to moving, my husband and I received an email to inform ...
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Jan 30,2017
Jan 30,2017
6
people found
this helpful
this helpful
Had the terrible experience with this agency. I was desperately in need for an apartment to lent before the start of my university studies, so agreed with the price, although I think it could be more reasonable.
However the price was not the biggest problem. ...
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Comment on agent fees
still waiting for my deposit
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May 30,2018
May 30,2018
1
people found
this helpful
this helpful
We had heard that Crisp Cowley were the best property agents in Bath and that was exactly our experience from our unannounced walk into the office where we were pleased to received our 'only' honest appraisal of the local market as well as what to ...
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Oct 29,2018
Oct 29,2018
0
people found
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I would like to share what a great experience we had when dealing with Michael Swait. He is a total professional, a great communicator and very understanding of difficult circumstances. We sold our own house really quickly and without any major challenges and then had ...
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Comment on agent fees
Very reasonable
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Apr 20,2018
Apr 20,2018
1
people found
this helpful
this helpful
I can't thank Michael enough for his helpful professinalism. He always answered my calls and emails, keeping me well informed and getting answers to problems. It was a particularly difficult sale, but with his encouragement and tenacity we got there in the end.
All the ...
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Oct 25,2018
Oct 25,2018
0
people found
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Our communications with Michael was excellent. He always responded to my e-mails quickly, efficiently and fairly. He acted as an excellent mediator during the whole process of purchasing when issues on either side can often cause unnecessary delays. Out of all the professionals involved in ...
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Comment on agent fees
n/a
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Oct 25, 2018
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(1)
Thanks so much for the glowing review, it was my pleasure. We look forward to being of service to you again sometime in the future. ...
Apr 11,2018
Apr 11,2018
2
people found
this helpful
this helpful
I have just recently moved back to Bath from working in the middle east, and Crisp Cowley were a tremendous help. They helped me find the perfect property in such a short space of time. Everything went so smoothly and the Crisp Cowley team were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Crisp Cowley is proud to be a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or a Director of the Company. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
If you believe you have a complaint, please write in the first instance to the Lettings Manager or the Head of Residential Sales at our 7 York Street , Bath BA1 1NQ office
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director, Nick Gale at the address given below:
Mr N Gale CRLM
Crisp Cowley
7 York Street
Bath BA1 1NQ
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are still not satisfied then you can contact The Property Ombudsman at the following address:-
55 Milford St, Salisbury SP1 2BP
Last updated at 1:00 AM 01/01/1970 by
If you believe you have a complaint, please write in the first instance to the Lettings Manager or the Head of Residential Sales at our 7 York Street , Bath BA1 1NQ office
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director, Nick Gale at the address given below:
Mr N Gale CRLM
Crisp Cowley
7 York Street
Bath BA1 1NQ
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are still not satisfied then you can contact The Property Ombudsman at the following address:-
55 Milford St, Salisbury SP1 2BP
Best Estate Agent in BA1 
