75% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Jun 23,2017
Jun 23,2017
4
people found
this helpful
this helpful
Firstly, this is my first negative review ever. I just edited a positive one that I wrote below due to the strongly disappointing circumstances.
Don't go near this Lovett if you have anywhere else to go, the people I've met stole our money and lied.
When me and my partner moved in on agreed date, the flat wasn't prepared for us - it wasn't cleaned and was just dirty (pictures saved to show for people of interest). We already had van full of staff parked in front and moved out of our previous flat the same day, so we had no choice but to move in.
The Lovett agent proposed that we should then clean this apartment by ourselves and the agency will pay us for it. It was weekend and cleaner couldn't be organised, so we agreed to it. We've worked through the weekend to clean fridge/floors/kitchen/cupboards/toilet etc. The Lovett agent responsible for cleaning was sent by agency to check if it is up to the standard and apparently it was, because no decision to send a professional was made to clean it for us some more.
But the money payment was postponed until the day we moved out. We made an extra effort and worked through the weekend to make the place shine (pictures to show to compare to the state when we moved in to show for reference) Then the Lovett agent came again and said now it isn't up to the standard and they cannot give any money to us for the first cleaning to pay for this one.
So they lied to make us clean the apartment for free. Maybe they just think they can use us because we're foreign. Anyhow, keep away. Strongly disappointing and not a trustworthy agency.
-----------------------------------------
Unikajcie jesli mozecie - na koniec nie oddaja pieniedzy i oszukuja.
Don't go near this Lovett if you have anywhere else to go, the people I've met stole our money and lied.
When me and my partner moved in on agreed date, the flat wasn't prepared for us - it wasn't cleaned and was just dirty (pictures saved to show for people of interest). We already had van full of staff parked in front and moved out of our previous flat the same day, so we had no choice but to move in.
The Lovett agent proposed that we should then clean this apartment by ourselves and the agency will pay us for it. It was weekend and cleaner couldn't be organised, so we agreed to it. We've worked through the weekend to clean fridge/floors/kitchen/cupboards/toilet etc. The Lovett agent responsible for cleaning was sent by agency to check if it is up to the standard and apparently it was, because no decision to send a professional was made to clean it for us some more.
But the money payment was postponed until the day we moved out. We made an extra effort and worked through the weekend to make the place shine (pictures to show to compare to the state when we moved in to show for reference) Then the Lovett agent came again and said now it isn't up to the standard and they cannot give any money to us for the first cleaning to pay for this one.
So they lied to make us clean the apartment for free. Maybe they just think they can use us because we're foreign. Anyhow, keep away. Strongly disappointing and not a trustworthy agency.
-----------------------------------------
Unikajcie jesli mozecie - na koniec nie oddaja pieniedzy i oszukuja.
Comment on agent fees
bad
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Mar 2022
reviewed by 'darren'
7th Jul 2021
reviewed by 'gherodotou'
16th Jun 2021
reviewed by 'Sarah'
3rd Jul 2020
reviewed by 'Lucy'
29th Dec 2019
reviewed by 'Rob'
Opening Hours
Address
Lovett Estate Agents
716 Christchurch Road
Boscombe,Bournemouth
Dorset
BH7 6BZ
01202 303044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £75,000 | £410,000 |
| Lettings | 50% | 50% | £595 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 3 | 2 | 0 | 1 | 0 | 1 | 4 |
Areas covered
- Bournemouth
- Poole
- Christchurch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 16,2022
Mar 16,2022
0
people found
this helpful
this helpful
we saw a property to let on lovetts lettings and we were contacted by ABI lettings manager at the poole branch ABI was very helpful and couldn't do enough for us she was the best....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2021
Jul 07,2021
0
people found
this helpful
this helpful
Bought a flat in Boscombe and found Lovett to be professional at all times. Special thanks to Josh and Clair for their great service....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2021
Jun 16,2021
0
people found
this helpful
this helpful
I instructed Lovett Boscombe to sell my flat. I have nothing but praise for them from start to finish. Every member of staff is professional, courteous and extremely friendly. I am 100 per cent sure I choose the right Estate to sell my flat. Amazing service ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2020
Jul 03,2020
3
people found
this helpful
this helpful
To the person trying to sell their 1 bedroom flat on Manor Road as of June 2020 with Lovett: I wish you the best of luck. You will need it as your estate agents are clowns!
I was not allowed to VIEW the property until I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2020
Jun 02,2020
1
people found
this helpful
this helpful
If I could rate them lower than 1 star, I would. Utterly disgraceful, and thoroughly unprofessional, company that had absolutely no intention of doing their jobs - which caused my mother to lose out on a place she had set her heart on. Even the landlord ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2019
Dec 29,2019
0
people found
this helpful
this helpful
For me 1 star is too many. Was left in the dark and not told if we had any viewings and if any of our offers had been submitted,rejected or accepted. When i enquired about anytjing i had to repeat everything every time as they ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 30, 2019
View all comments
(1)
Hi Rob,
It was a surprise to read your review this morning however after some investigating I soon realised you may have the wrong branch and wrong company completely. We are Lovett Estate Agents based in Bournemouth and have no association with Lovett&Co which is located in Lichfield. I have contacted them already this morning and explained the situation and told them that I would go back to you to rectify the mistake. I spoke to a lady called Margaret who works in lettings department who con ...
Jun 20,2019
Jun 20,2019
1
people found
this helpful
this helpful
Hi,
I had very bad experience with Lovett agent. I liked a property and I paid holding deposit. Then they have got a negative report from Rent4Sure referencing agency. Estate Agent failed to convenience the landlord even though I provided sufficient documents to them. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 13,2018
Dec 13,2018
2
people found
this helpful
this helpful
Told me lies regarding viewings for a flat in Boscombe, eventually viewed the flat and came all the way from London.
Put in the asking price and was told it would be taken off the market, then phoned me back to say I would have ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2018
Feb 06,2018
1
people found
this helpful
this helpful
Loved working with Lovett - they sold my home within 1 week, and were very helpful in finding me my dream home, in which I am delighted with!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2017
Jun 23,2017
4
people found
this helpful
this helpful
Firstly, this is my first negative review ever. I just edited a positive one that I wrote below due to the strongly disappointing circumstances.
Don't go near this Lovett if you have anywhere else to go, the people I've met stole our money and lied.
...
read full review
read full review
Comment on agent fees
bad
Was this helpful?
Yes
Yes
Feb 28,2017
Feb 28,2017
3
people found
this helpful
this helpful
I have never in my life dealt with such a bad company.
They take your holding deposit (£495 in my case) and then you can forget about things being done. They do inhouse referencing that you have to chase and chase and chase, they don't keep ...
read full review
read full review
Comment on agent fees
They charge premium fees and the service is horrible, not worth it!!
Was this helpful?
Yes
Yes
Apr 03,2015
Apr 03,2015
3
people found
this helpful
this helpful
I emailed after seeing a property on Right Move, within one hour, I had a call back and a viewing arranged for the next day, although the flat was not for me, I was so relieved for all the helpful advice given throughout the whole ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2015
Mar 13,2015
4
people found
this helpful
this helpful
Hi
I booked a viewing to look at a flat and was told I would get all my answers from the agent who would show me the property. I explained that I had just returned to the UK and had no references but I could ...
read full review
read full review
What agent could do to change your mind?
She could have at least returned my calls just once and offered to return my deposit. Charlotte told me my holding deposit would be returned should the landlord not be happy without references as I was honest about my references and offered to pay the rent in full.Attached Filesnbsp;
Comment on agent fees
The holding fee was in my humble opinion very high, certainly if you consider all Charlotte had to do was make one phone call to the landlord explaining my situation that I had no references but was prepared to pay up front.
Was this helpful?
Yes
Yes
Mar 22,2012
Mar 22,2012
11
people found
this helpful
this helpful
Awful. They gave me two flats with damp/water damage problems in a row.
Now they're trying to blame the damage on the new property on ME, to take money off my deposit.
There is only one way to describe the staff - incompetent. There ...
read full review
read full review
Was this helpful?
Yes
Yes
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 08/09/2023, 4:13 PM by JamesComplaints Procedure
No procedure set.
Last updated at 3:13 PM 08/09/2023 by James
