Wentworth & Rose
Harborne, Birmingham, B17
4.3/5, 215 reviews
84% recommended
91% sales valuation accuracy
93% sales fee satisfaction
95% lettings valuation accuracy
86% lettings fee satisfaction

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“Probably the rudest people I have ever spoken to. When ......”

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Jun 20,2017
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By: 'If'
Jun 20,2017
7 people found
this helpful
Probably the rudest people I have ever spoken to.
When arriving, they said I hadn't paid my deposit and I had, they had to check it and say I was right. After a year, they deducted £150.00 out of my deposit for cleaning charges when the flat was cleaner than we had found it. They would not provide evidence of why it was so much - to say we didn't have any carpets and we used oven cleaner, defrosted freezer, mopped, sweeped, you name it. When I mentioned that the place was filthy when I got there, they admit they didn't check it in between the former tenant leaving and me arriving, as they thought as she was my colleague they didn't need to check it. Shortly after saying this, she said the cleaners and decorators took before and after pictures - in which I replied, well, if nobody checked it after my ex colleague left - where are the before pictures? The cleaners didn't clean it. What were the decorators decorating? The walls were filthy and the holes in the wall weren't filled up, we had to do all that. If no one was in there before I came in, how were before pictures taken? She then replied with she didn't want to bring up the previous tenant as she was 'old ground' and she is not covering old ground. I said we left it cleaner than we found it and I should have taken pictures to prove it - to which she replied it doesn't matter how many pictures I take, pictures won't bring up how sticky the surfaces were. £150.00!! Urgh! going round in circles! Really unprofessional and rude people.
I would think twice before renting off this contradicting company, as it seems they know every loophole in the book and they can pluck a random figure in their heads to charge their tenants after exiting the property. If I could review a '0' I would!
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By: Katie Wright
Oct 12, 2017
Dear Danielle, thank you for your feedback. I am disappointed to hear that you feel that Wentworth & Rose haven't given you a good service. I would however like to clarify that the deduction amount came from the landlord, not Wentworth & Rose and this was due to the property being left filthy which resulted in a thorough clean needed. I am sorry that your level of cleanliness didn't meet ours and the landlords expectations but a clean was required and an invoice provided for the amount of £150.00 by the cleaning company. I hope this settles any queries regarding the cleaning but please feel free to contact me on 07554004233 if you wish to discuss in more detail. Kind regards, Katie Wright, Managing Director, Wentworth & Rose.

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Latest Reviews

View all Reviews 215
24th Nov 2024
reviewed by 'renee'
“Torria was extremely fast with booking me in knowing i was in work and was very helpful with any questions ......”
20th Nov 2024
reviewed by 'sheila'
“Torria is great. She answers all my queries professionally & promptly....”
13th Nov 2024
reviewed by 'Vasilika'
“The whole team at wentworth & rose was amazing but for me Emma took the crown. She was so lovely and ......”
4th Nov 2024
reviewed by 'Donna & Paul'
“Wentworth & Rose are a very professional & approachable group of agents. Busying & Selling property can be very stressful. This team of ......”
14th Sep 2024
reviewed by 'Sam'
“We at SQ Inventories have worked with Emma and the team for nearly a year now and have nothing less ......”
12th Sep 2024
reviewed by 'Jess Pickersgill'
“Emma was brilliant throughout the process. Can not recommend enough....”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 16:00
  • Sunday: 10:00 - 14:00
Address

Wentworth & Rose
4a Albany Road
Harborne,Birmingham
West Midlands
B17 9JX
0121 427 7773

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £118,157 £950,000
Lettings 95% 86% £600 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 5 44 15 76 3 15 1 5 11
Areas covered
  • B17
  • Birmingham
  • B15
  • B32
  • B1
  • B66
  • B30
  • B31
  • B67
Services offered
  • Sales
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  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Torria was extremely fast with booking me in ......”

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Nov 24,2024
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Nov 24,2024
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Torria was extremely fast with booking me in knowing i was in work and was very helpful with any questions i had....
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“Torria Graver...”

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Nov 20,2024
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Nov 20,2024
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Torria is great. She answers all my queries professionally & promptly....
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“The whole team at wentworth & rose was amazin......”

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Nov 13,2024
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By: 'Vasilika'
Nov 13,2024
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The whole team at wentworth & rose was amazing but for me Emma took the crown. She was so lovely and always kept updated on the progresses of my properties whether I am buying or selling. Will always be using wentworth as that is where all ...
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“Wentworth & Rose are a very professional & ap......”

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Nov 04,2024
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By: 'Donna & Paul'
Nov 04,2024
0 people found
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Wentworth & Rose are a very professional & approachable group of agents. Busying & Selling property can be very stressful. This team of wonderful people will hold your hand at every stage. A special thankyou to Emma x...
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“We at SQ Inventories have worked with Emma an......”

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Sep 14,2024
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By: 'Sam'
Sep 14,2024
0 people found
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We at SQ Inventories have worked with Emma and the team for nearly a year now and have nothing less than an amazing relationship with everyone working there. They are one of the most organised and professional branches we work with and all of my ...
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“Emma was brilliant throughout the process. Ca......”

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Sep 12,2024
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By: 'Jess Pickersgill'
Sep 12,2024
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Emma was brilliant throughout the process. Can not recommend enough....
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“Friendly, helpful and proactive...”

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Sep 11,2024
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Emma
By: 'AW'
Sep 11,2024
0 people found
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A good experience from start to finish. Everyone I had contact with was friendly and professional. In particular, Emma was helpful and proactive when we had a few delays and timing issues along the way. Overall, I am very happy with the full sales service ...
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“Top team...”

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Sep 11,2024
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Chelsie
By: 'Joanna Toye'
Sep 11,2024
0 people found
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I've used Wentworth and Rose both as a letting and selling agent over a 14 year period, and always had great service from Katie, Emma and the team. Always notified in advance of viewings and, once a let or sale agreed kept in touch regularly with ...
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“Avoid at all costs...”

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Sep 09,2024
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By: 'GRANDE'
Sep 09,2024
0 people found
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Renting an apartment at the beginning from Wenthworth &Rose was the start of the disaster. Upon entering the apartment,i realised there was more than 1 electricity meter that i was never told at any points i met the agent.Therefore i had to fork out ...
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“This review is in honour of Emma P. I found h......”

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Sep 08,2024
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Emma
By: 'Clark'
Sep 08,2024
0 people found
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This review is in honour of Emma P. I found her so patronising & unpleasant that I tried to avoid speaking to her if at all possible. When she told me that my chosen conveyancer had too many one star reviews online, I wanted to tell ...
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“Stop renting any property from this agency...”

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Apr 26,2024
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By: 'Ragazzo'
Apr 26,2024
0 people found
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Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out. A check-out report was received and there is little blemish which ...
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“We thought the service was very good and woul......”

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Dec 23,2023
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Jack
By: 'noeleen'
Dec 23,2023
0 people found
this helpful
We thought the service was very good and would recommend for anyone selling. Previously had it on the market with another agent but unfortunately it fell through. Easy to communicate with and response times were acceptable. Thank you....
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“Awful, avoid and find any alternative estate ......”

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Nov 09,2023
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By: 'Bel'
Nov 09,2023
1 people found
this helpful
Awful, avoid and find any alternative estate agent in Harborne you can. Rude, thoughtless and in all honesty stressful and costly to deal with. Would never use again....
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“Valued one of the properties at such a low re......”

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Sep 14,2023
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By: 'Anwar'
Sep 14,2023
1 people found
this helpful
Valued one of the properties at such a low rental figure and gave their poor justification that I just conclude them as a waste of time that has no real understanding of the market, the yields of the area and so on. Without going into ...
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“Very poor...”

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Jun 16,2023
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By: 'Liam'
Jun 16,2023
1 people found
this helpful
Very poor!!!!! I went to view a property and booked the day off work for this, unfortunately I was waiting at the property but no one arrived, I rang the office to be told the property was now taken and they basically complety forgot about ...
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“Appalling attitude. So rude and unhelpful. On......”

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May 20,2023
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By: 'Gurner'
May 20,2023
3 people found
this helpful
Appalling attitude. So rude and unhelpful. One particular lady who answers the office phone seems to think she is doing customers a huge favour. I have had a great experience with all the other estate agents in the Harborne area. They genuinely want to help. ...
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“Unprofessional staff threatened to increase my bill when she was challenged!...”

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Apr 05,2023
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By: 'matt'
Apr 05,2023
1 people found
this helpful
We signed a contract to sell our property because we found a property to buy through them. Their agent verbally waived the marketing cost for our contract when we signed the contract but later refused to admit it! We had to keep calling them and ...
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“Just rude, disingenuous, both if you're selli......”

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Mar 04,2023
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By: 'yogeshwar'
Mar 04,2023
1 people found
this helpful
Just rude, disingenuous, both if you're selling or buying (I've been involved with both sided with them) Overprice properties, only for you to drop the price later having wasted many months with them Also rude to buyers, refusing to show homes without showing them a ...
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“Very rude staff. Not helping tenants. Dealing......”

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Dec 31,2022
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By: 'John'
Dec 31,2022
1 people found
this helpful
Very rude staff. Not helping tenants. Dealing like we are living free. If you will request for repair then it will take months to sort out. They don’t care about people health and circumstances just care about their own profit. If I could then ...
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“AMAZING! cannot fault the company from start ......”

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Aug 26,2022
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By: 'Phoebe-Leigh'
Aug 26,2022
0 people found
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AMAZING! cannot fault the company from start to finish, went above and beyond for me and ensured everything was answered....
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“They have managed my agency for over 4 years ......”

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Mar 31,2022
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Chelsie
By: 'Smita jalaf'
Mar 31,2022
0 people found
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They have managed my agency for over 4 years now. They have sourced great tenants for me and quickly solved any issues whether it's plumbing, a deep clean or repair works. They communicate any important issues swiftly and they carry out rigorous references on tenants. In ...
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“Efficient and helpful throughout the process.......”

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Mar 31,2022
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By: 'John Edwards'
Mar 31,2022
0 people found
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Efficient and helpful throughout the process. Checkout and check-in managed smoothly. Reports back to me in a timely fashion. All good....
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“Rude and unprofessional! They lack even the ......”

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Feb 22,2022
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Emma
By: 'Peter'
Feb 22,2022
0 people found
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Rude and unprofessional! They lack even the basics in customer service. Will never use again. They have lots of negative feedback about their customer service!...
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“Excellent customer service Received new tena......”

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Feb 17,2022
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jade
By: 'RAJESH LAL'
Feb 17,2022
0 people found
this helpful
Excellent customer service Received new tenants for the property within 1/2 weeks I have used this agent on two occasions and both times delivered. Thanks again jade/Jack...
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“Rude and unprofessional. Whilst you may have ......”

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Feb 14,2022
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By: 'Abraham'
Feb 14,2022
0 people found
this helpful
Rude and unprofessional. Whilst you may have to use them to buy, if I was selling I would find someone else. Their staff are unhelpful, patronising and, on passion, just outright rude....
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“Thank you to Karlie for helping us with our m......”

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Nov 17,2021
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karlie
By: 'Charlie'
Nov 17,2021
0 people found
this helpful
Thank you to Karlie for helping us with our move, your patience and customer service has given us faith in agents again, We will recommend you, Thanks again...
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“Karlie...”

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Nov 01,2021
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karlie
By: 'copper box'
Nov 01,2021
0 people found
this helpful
really please with the service again, Karlie has been very helpful with sorting the issues with 403, copper box even though we work together with the check out she always gets the right tenant...
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“Property rental...”

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Oct 21,2021
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Chelsie
By: 'John Smale'
Oct 21,2021
0 people found
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I was kept informed at each stage from the properties marketing to confirmation of new tenancy. Communication was efficient with any requests being answered promptly....
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“Wentworth & Rose are very helpful. As a first......”

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Aug 22,2021
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Chelsie
By: 'Terry'
Aug 22,2021
0 people found
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Wentworth & Rose are very helpful. As a first time renter, I was clueless but all of the team made the process easy and enjoyable. I especially appreciate the help from Chelsie and Lexi and will recommend them to anyone who wants to rent...
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“By far the best estate agents I have ever had......”

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Aug 18,2021
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By: 'Marie'
Aug 18,2021
0 people found
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By far the best estate agents I have ever had the pleasure of dealing with. Always kept me up to date and made what was a very difficult move as stress free and quick as possible. Very professional and friendly team. You all do an ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:50 AM 27/12/2018 by Katie

Awards won by Wentworth & Rose, Birmingham B17 9JX



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