Good evening Joe

I am disappointed that the sole blame for our experience is being directed towards the landlord.

You have a responsibility to your tenants who do pay a fee for your services to ensure that Landlords that advertise under your name are to the same high standard you set across the company.

I did refrain from mentioning other aspects of our experience with you and provided my direct telephone line so you could contact me directly.

We had agreed to extend our move out date until the 1st of June this was communicated to Beresfords the moment it had been agreed with the Landlord, this however did not seem to filter down to the team and we received a call on the 23rd of May wondering why we haven't moved out of our property.

We extended every wish you had with regards to viewing the property which was extremely taxing on my housemate who was on night shifts.

We had informed your team  on numerous occasions not to enter his room as he was sleeping prior to his shift was this adhered to it certainly wasn't on two different occasions one of the  beresfords sales agent came to our door insisting there was a viewing no record of this request was ever received.

I would like to the you up on the point you raised regarding the signatures. I spoke to one of your team yesterday who confirmed our consent on the document and for individuals who are not in your sector the following text would certainly indicate that our approval on the check in was given even though we were still in contact with the property management regarding our issues.

It is for these reasons I gave you a one star.

James O'Connor

Dear James,

Thank you for your feedback.

Its good to know that for the duration of the time you lived in properties managed by Beresford Residential you were happy with the service provided by us and had a good relationship with your property manager Joe Casey. Therefore I am disappointed that you have chosen to leave us a one star review based solely on the actions of your landlord.

As you are aware the final property you rented from us was managed directly by the landlord themselves and I can confirm that we made your landlord fully aware of the various issues at the property prior to your move in. We were informed that the issues would be rectified and the property fully cleaned prior to your tenancy starting as requested. Unfortunately what had been promised to us did not transpire and as your landlord managed the property themselves all we could do was relay your discontent at the situation to them. We unfortunately do not have any authority to step in and rectify problems ourselves.

With regard the check in report this was completed by a third party company. We then ask tenants moving into a property to both sign and make relevant notes about the properties condition before returning the document to us within 5 working days. Essentially this was your opportunity to note the issues you were unhappy about at the property. Unfortunately despite chasing you for this document it was never returned to us. To be clear we do no sign any documents on behalf of tenants and the unsigned copy remains on our system.

I apologise on behalf of your landlord for the problems you had while at this property, and wish you all the in your new home.

Kind Regards,
Joe Laurence