Unfortunately, this tenant would never get a reference form us due to the condition he left the property in, a brand-new property when he moved in, that had to be fully re-carpeted & repainted throughout when he left. Had he been the landlord of this property he would have been as appalled as we were at the condition. We have never had a property Ombudsman complaint from him. We would only remarket a property when a tenant does not respond in 6-8 weeks about their renewal as per this tenant's situation. We must also think about the landlord having a potentially void property & he was informed several times the property might need to be remarketed unless we know what he wanted to do with regards to his renewal. As you can see we treated the situation very fairly. This tenant also did other things in the property we would not stoop so low as to feed-back what this was. All our viewings & inspections are always confirmed with at least 24 hours' notice to tenants unless agreed otherwise. We will email, text, phone write, or a combination of to ensure communication is given on all occasions.