0% lettings valuation accuracy
99% lettings fee satisfaction
Apr 10,2012
Apr 10,2012
1
people found
this helpful
this helpful
Having looked hard for a local agent we used Regal Estates in Bearsted, having developed a trusting relationship with tehir office manager and just taken on a new tenant the branch was closed without warning. So, the nearest branch was then the other side of Kent, a treck for both me as landlord and tenant to get to. Then having claim to have told us the branch was closing - after the fact, and that our account was anyway administered by their Rainham branch - a lie, we have never been to their Rainham branch, nor had our tenant! Then that despite the orginal agreement and description of the contract that after a year of commission we were free to leave their services, Regal now demand payment to move to a local branch.
Take care with these people!
Take care with these people!
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16th Dec 2023
reviewed by 'Amuning'
18th Oct 2013
reviewed by 'R'
16th Aug 2013
reviewed by 'Ms'
10th Apr 2012
reviewed by 'simonm'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £1,400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
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Dec 16,2023
Dec 16,2023
1
people found
this helpful
this helpful
The best letting agent ever. Ever ready to assist customers. Bless you Natalie Eustace for the great work.
If you are lucky to meet Natalie, then be rest assured that you’re moving into your new property soon with no stress. Their properties are nice ...
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Jun 27,2017
Jun 27,2017
1
people found
this helpful
this helpful
Disappointing experience with these letting agents due to both incompetence and rudeness. My fiancee and I organised to view two properties and were told at the last minute that they'd been let. We were clearly 'strung along' in case the other tenant didn't take the ...
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Comment on agent fees
Average
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Oct 18,2013
Oct 18,2013
0
people found
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Not a fan of these sites but having used Regal Lettings for many years I felt the need to redress the balance of other reviews. Regal stands head and shoulders above any other agent I have used in the local area.
They are a little ...
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Aug 16,2013
Aug 16,2013
0
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I have phoned this week Regal letting a to view a property in Rainham. The person on the phone was quite rude with me when I asked her to repeat the address of the property I wanted to see. I also told her I was ...
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What agent could do to change your mind?
They could have: -Been correct on the phone with me Been professional when booking my viewing Apologised to me by phoning me back and rescheduled the viewing the same day. (Or at least tried)Attached Filesnbsp;
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Apr 10,2012
Apr 10,2012
1
people found
this helpful
this helpful
Having looked hard for a local agent we used Regal Estates in Bearsted, having developed a trusting relationship with tehir office manager and just taken on a new tenant the branch was closed without warning. So, the nearest branch was then the other side of ...
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read full review
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Jun 07, 2012
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(1)
Thank you for your posting. We are fully aware of your complaint and despite having clearly responded to your issues repeatedly it seems that little progress is being made. For anyone who does take note of responses please note the following:
1. The Bearsted Lettings office was closed in favour of expansion in the North Kent area. All Landlords were written to. Though in this case it seems our correspondence did not arrive at it's intended target.
2. The correct advice was given. All account ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
1. The Bearsted Lettings office was closed in favour of expansion in the North Kent area. All Landlords were written to. Though in this case it seems our correspondence did not arrive at it's intended target.
2. The correct advice was given. All accounts and management have been centrally administered by the dedicated Lettings and Property Management office in Rainham. This has been the case for over 7 years. The Bearsted office has never dealt with Management or Accounts.
3. All paperwork is done by post for Landlords. There was no reason for you to 'Trek' to North Kent. In many cases our staff have been to Landlord's home addresses to deliver and pick up contracts.
4. You signed a set of Terms and Conditions. These Terms of Business very clearly demonstrate your liability to pay fees. We abide by these Terms of Buiness as any professional organisation does.
We fail to see that any part of your comment has merit as has been explained previously.