Redhill, RH1
4.3/5, 18 reviews
89% recommended
88% lettings valuation accuracy
91% lettings fee satisfaction

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“i found this agent to be highly unprofessional. They asked ......”

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Jun 06,2017
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George
By: 'Disgruntled'
Jun 06,2017
6 people found
this helpful
i found this agent to be highly unprofessional. They asked to value my house and then didn't turn up. I then tried to find out what had give wrong and they couldn't have cared less. I also asked to view a show house twice and they told me it wasn't open which was a lie. Very poor experience which would make me not want to have to deal with them again.
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By: Anup
Mar 09, 2020
I have got the similar experience.
Mark if you think you were not rude with me today. i found this review to tell you that please stop doing it with your customer.
By: Disgruntled
Aug 21, 2017
Dear Mark Shipp
Given that you were one of the people who I found highly offensive and rude - I don't think it would be a good idea to talk with you.

I think you have just put the comment on to make it look like you care. In my experience with you and the office that you manage - you don't.
By: Mark Shipp
Aug 19, 2017
I am incredibly sorry to hear of the above and would welcome you to discuss this further with myself on 01737 774 277. At Connells Redhill we strive to deliver exceptional customer service. I look forward to hearing from you. With regards, Mark.

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Latest Reviews

View all Reviews 18
28th Feb 2022
reviewed by 'Melissa'
“Sam and Jasper have been fantastic! Professional, clear, friendly and really speedy replies. I would not hesitate to recommend and ......”
8th Jan 2021
reviewed by 'Jamie'
“Mostly deal with Sam from lettings, always lovely to deal with him. Nice, polite and always helpful which makes life ......”
9th Mar 2020
reviewed by 'Anup'
“"What a horrid and unprofessional experience!"please guys do not go with these guys.they are not professional we have ......”
28th Aug 2019
reviewed by 'Elizabeth'
“We contacted Connells after trying to let our house in Redhill through a small independent letting agent without success. I ......”
24th Apr 2018
reviewed by 'Graham'
“I do not normally write reviews, however, the outstanding service I have received from Connells, Redhill in selling my flat ......”
13th Mar 2018
reviewed by 'Claire'
“Thanks to Mark Shipp and his excellent team at Connells Redhill we are finally moving. Mark is a highly motivated ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
43 Station Road
Redhill
Surrey
RH1 1QH
01737 774277

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 91% £1,250 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 3 0 2 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Sam and Jasper have been fantastic! Professio......”

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Feb 28,2022
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Sam
By: 'Melissa'
Feb 28,2022
0 people found
this helpful
Sam and Jasper have been fantastic! Professional, clear, friendly and really speedy replies. I would not hesitate to recommend and I will using them again for both buying and letting as soon I can. I should also mention Ryan and Mark who I dealt with ...
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“Sam lettings...”

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Jan 08,2021
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Sam
By: 'Jamie'
Jan 08,2021
0 people found
this helpful
Mostly deal with Sam from lettings, always lovely to deal with him. Nice, polite and always helpful which makes life easy.... On a rare occassion i might speak to someone else when Sam's out of the office. Never had bad customer service experience with this ...
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“"What a horrid and unprofessional experience!......”

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Mar 09,2020
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Mark
By: 'Anup'
Mar 09,2020
0 people found
this helpful
"What a horrid and unprofessional experience!" please guys do not go with these guys. they are not professional we have very poor experience with these guys in Redhill Branch....
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“Great Service...”

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Aug 28,2019
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Stephanie
By: 'Elizabeth'
Aug 28,2019
0 people found
this helpful
We contacted Connells after trying to let our house in Redhill through a small independent letting agent without success. I met the Lettings Manager Steph at the house on the Thursday. Viewings were carried out that weekend and an offer at full asking price was ...
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“Outstanding!...”

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Apr 24,2018
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Mark
By: 'Graham'
Apr 24,2018
0 people found
this helpful
I do not normally write reviews, however, the outstanding service I have received from Connells, Redhill in selling my flat has driven me to do so. If you are buying or selling then look no further than Connells, Redhill. Their honesty, reliability and good communication ...
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Comment on agent fees
Good
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“Thanks to Mark Shipp and his excellent team at Connells ......”

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Mar 13,2018
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Mark
By: 'Claire'
Mar 13,2018
0 people found
this helpful
Thanks to Mark Shipp and his excellent team at Connells Redhill we are finally moving. Mark is a highly motivated and professional agent who shows tenacity and skill throughout the selling process. The entire team are polite,and dedicated to making the transition as stress ...
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Comment on agent fees
Competitive
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“An excellent and friendly though professional service, Always helpful and ......”

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Sep 08,2017
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By: 'kim'
Sep 08,2017
1 people found
this helpful
An excellent and friendly though professional service, Always helpful and positive and most important thoroughly honest and reliable. All you could ask for in an estate agent....
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Comment on agent fees
bit high but good for the service provided.
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“i found this agent to be highly unprofessional. They asked ......”

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Jun 06,2017
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George
By: 'Disgruntled'
Jun 06,2017
6 people found
this helpful
i found this agent to be highly unprofessional. They asked to value my house and then didn't turn up. I then tried to find out what had give wrong and they couldn't have cared less. I also asked to view a show house twice and ...
read full review
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Anup
Mar 09, 2020
View all comments (3)
I have got the similar experience. Mark if you think you were not rude with me today. i found this review to tell you that please stop doing it with your customer. ...

“Lucy, (Mark in Sales) Emma and Ruth have done such ......”

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May 26,2017
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By: 'Nikki'
May 26,2017
1 people found
this helpful
Lucy, (Mark in Sales) Emma and Ruth have done such a good job for me that I can't praise them highly enough. After a traumatic experience with another agent, the difference is huge. Lucy is my main contact, and is efficient, kind, intelligent, caring and ...
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Comment on agent fees
The feds are very reasonable, I trust them to be fair and honest, and having just had a poor experience with another agent, the relief is terrific! Thank you all.
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“Connells have been very efficient and professional. They were very ......”

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Mar 13,2017
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By: 'Sam'
Mar 13,2017
1 people found
this helpful
Connells have been very efficient and professional. They were very proactive with marketing the property and secured a tenant quicker than other agencies have in the past. Very impressed!...
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“Jacqui was very efficient. Our problem was solved within hours, ......”

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Jan 06,2017
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Jacqueline
By: 'Margo'
Jan 06,2017
0 people found
this helpful
Jacqui was very efficient. Our problem was solved within hours, which is great for the tenant and for us. We are very pleased....
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Comment on agent fees
good
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“Jacqueline has always been professional, polite and quick to respond ......”

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Aug 14,2016
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Jacqueline
By: 'Redhill'
Aug 14,2016
1 people found
this helpful
Jacqueline has always been professional, polite and quick to respond to any queries. She has helped us with two separate tenants and has been extremely helpful with any issues which we have had....
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“Within 30 minutes of me calling Connells to rent out my ......”

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Aug 01,2016
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By: 'J'
Aug 01,2016
0 people found
this helpful
Within 30 minutes of me calling Connells to rent out my property, (I'd just got the keys to!), Jo Turner was there with prospective tenants in mind, who her colleague had called to arrange them to meet me and see the house the following day. Jo ...
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Comment on agent fees
The fees are fair. One problem Ive already had with the cooker was sorted out straight away and not over the top in price. I was really impressed.
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“Jacqueline Hyatt from the Maidstone property services division has been ......”

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Jul 21,2016
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Jacqueline
By: 'Eve'
Jul 21,2016
0 people found
this helpful
Jacqueline Hyatt from the Maidstone property services division has been an absolute star with helping me arrange maintenance visits and general good advice. This has been my first year as a landlord and I can't praise her highly enough. She is extremely efficient, always gets ...
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Comment on agent fees
Good
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“Very efficient, very friendly , very professional, they are always very ......”

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Jul 07,2016
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Jacqueline
By: 'Horley'
Jul 07,2016
5 people found
this helpful
Very efficient, very friendly , very professional, they are always very quick to resolve any problems occurring with the management of our rental properties...
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Comment on agent fees
Matches the service provided
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“Olivia from the Redhill branch promised me that she will ......”

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Feb 01,2016
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Olivia
By: 'George'
Feb 01,2016
1 people found
this helpful
Olivia from the Redhill branch promised me that she will give me a ring back when I can view a 2bedroom property in Redhill area, but she never replied back to me. She treat me as she would have been a very important person I ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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By: Mark
Mar 29, 2016
View all comments (1)
Dear George, I am incredibly sorry to hear of the above and would welcome you to discuss this further with myself on 01737 774 277. At Connells Redhill we strive to deliver exceptional customer service. I look forward to hearing from you. With regards, Mark ...

“Incredibly helpful and accomodating before, during and after taking residence.......”

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Oct 31,2012
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By: 'A'
Oct 31,2012
0 people found
this helpful
Incredibly helpful and accomodating before, during and after taking residence. I could not recommend more highly....
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“Wayne was amazing, I'm a first time landlady and he ......”

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Aug 30,2012
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Wayne
By: 'Nettle'
Aug 30,2012
3 people found
this helpful
Wayne was amazing, I'm a first time landlady and he explained the whole process and helped me so much. I rented my flat as I was moving overseas so I had a lot of other things on my plate, this was no problem and Wayne ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Redhill RH1 1QH



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