0% lettings valuation accuracy
11% lettings fee satisfaction
May 11,2012
May 11,2012
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We purchased a house through Romans and found them very good overall. Our sales negotiator was particularly helpful. He was prompt and punctual and always returned calls quickly if a message was left. Since we were wanting to relocate to Farnborough and we didn't live in the vicinity, we usually couldn't do viewings until the evening or on weekends and they were able to fit us in at any time to suit us. We liked that they were available out of hours. We met a couple of different sales negotiators when viewing different properties and they were polite, courteous, professional, warm and friendly. We found the sales negotiators an asset to the Romans team.
We did find the after sales process a bit inconsistent at times so we would see this as an area for improvement and the only thing which let them down. It isn't a complaint as we did get a good service overall but rather a suggestion for fine tuning! Considering we were first time buyers trying to beat the stamp duty exemption in March '12 we were keen for all parties in the chain to keep the ball moving. We felt that the after sales could have provided better informed communication and be more proactive and visible. For instance, our after sales was often not available nor answered the phone and wouldn't return calls until much later which sometimes posed a problem if we needed a response urgently. Or if contact was via email communication, we received only a reply to one part of our query leaving the remaining unanswered. As first time buyers we really didn't have a clue what things meant or what was going on and sometimes we called or emailed the after sales with a query only to find on occasion that we didn't really get a straight answer or got a confusing one. We know that our seller had enlisted Romans for the sale of their house but during the after sales process and with us being first time buyers needing a bit of extra explanation we did feel that perhaps a better supportive balance could be provided.
Many agencies offer other services such as an IFA and solicitor and whilst Romans did offer this to us they didn't press it further when we declined. This was purely for reasons that we had a friend who is an IFA and another a solicitor who provided their work for free / at mates rates. We did find other agents that we viewed properties through a bit pushier with these services.
We viewed many properties through other agents and found only about 2 agencies in Farnborough were really good and professional by keeping us informed of any new properties on the market etc and remaining on our radar throughout. Romans was one of these and we'd definitely recommend them and consider using them for selling our house in the future. There was one agency we registered with who repeatedly forgot who were were each time we called and didn't seem to care to book us in for viewings or remain in contact - we wondered how they ever sold a property?! Romans were one of the high performing agencies we dealt with and on the ball!
We did find the after sales process a bit inconsistent at times so we would see this as an area for improvement and the only thing which let them down. It isn't a complaint as we did get a good service overall but rather a suggestion for fine tuning! Considering we were first time buyers trying to beat the stamp duty exemption in March '12 we were keen for all parties in the chain to keep the ball moving. We felt that the after sales could have provided better informed communication and be more proactive and visible. For instance, our after sales was often not available nor answered the phone and wouldn't return calls until much later which sometimes posed a problem if we needed a response urgently. Or if contact was via email communication, we received only a reply to one part of our query leaving the remaining unanswered. As first time buyers we really didn't have a clue what things meant or what was going on and sometimes we called or emailed the after sales with a query only to find on occasion that we didn't really get a straight answer or got a confusing one. We know that our seller had enlisted Romans for the sale of their house but during the after sales process and with us being first time buyers needing a bit of extra explanation we did feel that perhaps a better supportive balance could be provided.
Many agencies offer other services such as an IFA and solicitor and whilst Romans did offer this to us they didn't press it further when we declined. This was purely for reasons that we had a friend who is an IFA and another a solicitor who provided their work for free / at mates rates. We did find other agents that we viewed properties through a bit pushier with these services.
We viewed many properties through other agents and found only about 2 agencies in Farnborough were really good and professional by keeping us informed of any new properties on the market etc and remaining on our radar throughout. Romans was one of these and we'd definitely recommend them and consider using them for selling our house in the future. There was one agency we registered with who repeatedly forgot who were were each time we called and didn't seem to care to book us in for viewings or remain in contact - we wondered how they ever sold a property?! Romans were one of the high performing agencies we dealt with and on the ball!
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Latest Reviews
20th Dec 2021
reviewed by 'Tracey Lambert'
15th Nov 2021
reviewed by 'Christian Anthony Terry'
17th Jun 2021
reviewed by 'Mark'
19th Jan 2021
reviewed by 'Former tenant'
29th May 2019
reviewed by 'Farnboroughrenter'
5th Jun 2018
reviewed by 'Unhappyrenter'
Opening Hours
Address
Romans
67 Victoria Road
Farnborough
Hampshire
GU14 7PL
01252 550 800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 11% | £750 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 1 | 20 | 11 | 6 | 0 | 11 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 20,2021
Dec 20,2021
0
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Denise Hurn truly deserves this 5 star rating its disappointing that it only goes up to five to be honest!
This lady turned around a major issue that l had been trying to sort out with another agent within Roman's for TWO WEEKS!! In just one ...
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Nov 15,2021
Nov 15,2021
2
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Poor service throughout tenancy, mislead into signing on to "no deposit scheme" as it would "look better to landlord". Leak developed in pipes in flat above causing mould on walls in bathroom and on ceiling in lounge, made multiple complaints over course of 6 months and ...
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Jun 17,2021
Jun 17,2021
0
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We had problems trying to get the reference report in time for my moving date and had it not for Charlotte Walker pushing things on, my moving in could have been severely delayed. We got the move done on the correct day so I’d ...
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Jan 19,2021
Jan 19,2021
3
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On the face of it, Romans is a pretty average lettings agent. They have a decent selection of properties and as a large business have all the people and processes in place you expect.
The experience of actually renting through them is terrible. Be prepared ...
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Jul 08, 2024
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The Estate Agency Romans in Basingstoke are fraudsters they asked money, recommended me solicitors, all took money from me as the purchase shall be closed soon and the seller wants to sell fast and everything paid in advance , and then surprise! Some very important certifications of the flat and building are missing and nobody has it.
When I called them realised they blocked my calls.
Scammers and I’m going to report them everywhere. Be aware of them! ...
May 29,2019
May 29,2019
0
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We have been renting with Romans for over a year now and we continue to be very disappointed with their service. They add on extortionate admin fees wherever possible, are very hard to get hold of when there is an issue and the customer service ...
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Comment on agent fees
Extortionate
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Jun 05,2018
Jun 05,2018
6
people found
this helpful
this helpful
I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming rude with me, my partner and then my mum over the phone. Full of empty promises saying that they would sort things and call us ...
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Comment on agent fees
Bad
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Aug 04,2017
Aug 04,2017
8
people found
this helpful
this helpful
We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This ...
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Aug 03,2017
Aug 03,2017
5
people found
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this helpful
25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to ...
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May 06,2016
May 06,2016
7
people found
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Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront ...
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What agent could do to change your mind?
They have fees for absolutely everything.Attached Filesnbsp;
Comment on agent fees
They have fees for absolutely everything.
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May 08,2015
May 08,2015
9
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this helpful
this helpful
Truly terrible experience through out
Advertised the property as Chain Free - it wasn't and then proceeded to ignore requests for updates as to what was happening after offer accepted
Please think about using any other agency other than Romans when you come to sell ...
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Sep 18,2014
Sep 18,2014
6
people found
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this helpful
Awful letting agent, rude staff, and unhelpful.
Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our ...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training. Also need to review their processes and procedures as they have failed on many accountsAttached Filesnbsp;
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
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Oct 07, 2014
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We are very sorry to hear of your experience at our Farnborough branch. If you wish to discuss this further please do not hesitate to contact me. Richard O'Neill, Regional Lettings Manager ...
Feb 27,2014
Feb 27,2014
4
people found
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I have used Romans twice now to rent a property, the first time was a let only service and the current time ison a rent collection basis. so it has just come up to our renewal and considering me and my partner have just changed ...
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What agent could do to change your mind?
Let me change my rent payment date!Attached Filesnbsp;
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Jan 13,2014
Jan 13,2014
6
people found
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this helpful
Agent pulls out random contract clauses regularly to take more money from you.
In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don't get to read the contract you agree ...
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What agent could do to change your mind?
- Less hidden clauses in the contract - More professional communication - Better in-office trained staff - Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission - Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)Attached Filesnbsp;
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Feb 09,2013
Feb 09,2013
0
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Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to us....
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Feb 03,2013
Feb 03,2013
0
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Very helpful and friendly, Any problems dealt with quickly. Visits are set in plenty of time to arrange for someone to be here....
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Jan 30,2013
Jan 30,2013
0
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I found Romans to be a very well managed and helpful company to deal with,I found the personel at the Farnborough and the envolment of there Guildford branch to be very clear cut and professional. I will certainly be recomending them to others i ...
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Jan 16,2013
Jan 16,2013
0
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Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK. Transactions were done timely, professionally, and with due diligence....
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Dec 23,2012
Dec 23,2012
0
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Harrison: Harrison was very good at keeping in touch and making sure we knew where we were with prospects.
Jon: Jon sold us the service well and moved well on the offer once it came in.
General: We were disappointed with the number of prospects ...
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Dec 10,2012
Dec 10,2012
0
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Always there when we called to answer all of our questions, was very professional and emphatic with what ever we asked. If it wasn't,t for Matt we would not of used Romans....
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Dec 07,2012
Dec 07,2012
0
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Jon was very polite and honest when he came to our property initially.
We both though it would take a while to sell the property, but we sold it within 5 viewings (10 days on the market). We are very pleased with the service we have received ...
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Nov 25,2012
Nov 25,2012
0
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Jon was welcoming,courteous and helpful when he greeted us to view the property. He allowed us plenty of time to see the house so we didn't feel rushed . He was knowledgeable about the property itself and answered questions that we had regarding the position ...
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Nov 25,2012
Nov 25,2012
0
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overal Romans were very good and got everything sorted quickly, there was a bit of time in the middle where we were unsure of if the tennacy was going ahead due to some slow communication, but all issues were resolved and i was made fully ...
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Nov 24,2012
Nov 24,2012
0
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I found romans to be very helpful in all aspects of buying a property at the farnborough office,matt and harry have been brilliant,also I got my morgage through Romans and my solicitor,would recommend romans evey time,big thanks to Matt for help ...
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Nov 15,2012
Nov 15,2012
0
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Matthew was really helpful form day one. when I called to replace my tenants and the old people had all moved on he gave me good advice and got on to finding a new tenant for my property straight away. His service throughout has been ...
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Oct 23,2012
Oct 23,2012
0
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Sean was excellent throughout. He was very proactive in identifying a property that matched our needs (rather than just bombarding us with particulars). He was unfailingly helpful throughout, making sure that we were informed but without pressuring us. He went out of his way to ...
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Oct 01,2012
Oct 01,2012
0
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I found Stephen very approachable, very friendly. To be honest, I don't really have any issues thus far, he has always been easy to contact, replied to my messages and seems to be fair and reasonable.
I'm am quite happy at this moment in time!...
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Aug 06,2012
Aug 06,2012
0
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As a non resident landlord I rely on people in the UK to handle some of my affairs. In respect of the letting of my apartment, I found Romans to be very fair, honest and responcive to my queries in a very positive way. It ...
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Jul 31,2012
Jul 31,2012
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I have found that the Lettings agents have been helpful in addressing all my requirements and ensuring I receive an excellent service as their client. From the start, Romans have met my expectations. I will of course be measuring their service as time goes on ...
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Jul 23,2012
Jul 23,2012
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Mr Mount administers several properties for me. He seems to be thoughly in tune with statuatory req. & keeps me abreast
of the condition & any problems which periodically arise promptly. Mr Oneil was involved in the letting of these properties
& kept me in touch with developments ...
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Jul 12,2012
Jul 12,2012
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I have been very happy to have Stephen Mount as my Property Manager at 23 Fellows Road, Hampshire. I travel & work abroad a great deal & can do so in confidence knowing that any issue wth the prooerty will be highlighted to me by email & phone.
I ...
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