“Dismal. Absolutely nothing to defend the terrible service provided. I ......”
1 Star Review
May 27,2017
By:
'FrustratedOwner'
May 27,2017
Branch: London, Marlborough House, 298 Regents Park Road
Services: They manage our building
Would you recommend?: No
Postcode: SW5
Branch: London, Marlborough House, 298 Regents Park Road
They manage our building
Postcode: SW5
11
people found
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Dismal. Absolutely nothing to defend the terrible service provided. I am wary of the "too good to be true" reviews posted recently, as the company has been bleeding staff and clients to competition. Anyone looking for a Property Management company, get references from REAL clients and proper background check of the track record of Crabtree. Really not to be recommended, some of us have sadly inherited their services and face a constant battle over upkeep & due repair.
Comment on agent fees
Way above neighbouring standard and far less provided. Crabtree needs to undertake a serious review of industry best practices to become a credible option and check what it is doing wrong.
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I am sorry that you feel our service is "terrible" and that you are not convinced by our legitimate positive reviews. Our staff and Client retention is actually very good and can only apologise if a recent change in Property Manager has led you to believe this is not the case. We have been audited by RICS and are fully compliant with both ARMA-Q and RICS in terms of the industry best practices. I would be grateful if you could email me at [email protected] so that I can investigate the issues you have directly.