0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 09,2012
May 09,2012
1
people found
this helpful
this helpful
Absolutely appalling customer service.
As you would expect the salesman was excellent when we viewed one of their flats that was up for rent, with promises of new furnature and the carpets deep cleaned.
Unfortunately when it came to providing the rent (had to pay over 1000 pounds just to move into a flat!) none of the above as promised was actually done. Their correspondent emails where rude and they spoke to us like we were stupid.
They refused that their salesman would say anything of the sort about new furniture and cleaned carpets. They took almost 2 weeks to actually send someone round from he company to assess the damages in the flat, which had been there since day one. Considering we had to pay over £100 damages deposit before we moved in, to walk into a flat with dirty carpets and ripped furniture was pretty unbelievable.
Im not one to complain but as i, myself and my fiance both work in customer service roles, their customer service was appalling. We were passed from pillow to post and then were told out emails and phone calls hadn't reached them (conveniently enough)
After the 6month contract is up, myself and my partner would rather have the trouble of moving else and finding somewhere else to live as, key properties uk are money grabbing and will certainly not go out of their way to resolve any issues, s long as they have their money thats frankly all that matters to them.
Avoid at all costs.
As you would expect the salesman was excellent when we viewed one of their flats that was up for rent, with promises of new furnature and the carpets deep cleaned.
Unfortunately when it came to providing the rent (had to pay over 1000 pounds just to move into a flat!) none of the above as promised was actually done. Their correspondent emails where rude and they spoke to us like we were stupid.
They refused that their salesman would say anything of the sort about new furniture and cleaned carpets. They took almost 2 weeks to actually send someone round from he company to assess the damages in the flat, which had been there since day one. Considering we had to pay over £100 damages deposit before we moved in, to walk into a flat with dirty carpets and ripped furniture was pretty unbelievable.
Im not one to complain but as i, myself and my fiance both work in customer service roles, their customer service was appalling. We were passed from pillow to post and then were told out emails and phone calls hadn't reached them (conveniently enough)
After the 6month contract is up, myself and my partner would rather have the trouble of moving else and finding somewhere else to live as, key properties uk are money grabbing and will certainly not go out of their way to resolve any issues, s long as they have their money thats frankly all that matters to them.
Avoid at all costs.
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Latest Reviews
21st Mar 2013
reviewed by 'Tom'
9th May 2012
reviewed by 'Sally-Ann'
21st May 2008
reviewed by 'Pissed'
Opening Hours
Address
Key Properties UK Ltd
19 Cheetham Street
Rochdale
Greater Manchester
OL16 1DG
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 21,2013
Mar 21,2013
0
people found
this helpful
this helpful
This letting agency are terrible, all they cared about was the rent and had awful customer service when ever i had a query. They never replied to me whenever my questions wern't about money and none of the staff knew anything about what was going ...
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What agent could do to change your mind?
better customer service and not ripping us off!Attached Filesnbsp;
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May 09,2012
May 09,2012
1
people found
this helpful
this helpful
Absolutely appalling customer service.
As you would expect the salesman was excellent when we viewed one of their flats that was up for rent, with promises of new furnature and the carpets deep cleaned.
Unfortunately when it came to providing the rent (had to pay ...
read full review
read full review
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Yes
May 21,2008
May 21,2008
3
people found
this helpful
this helpful
I have been using Key Properties for just over a year and i can barely contain my anger as i review them! Over the period of a year i rented a great apartment in a great location, but when any problems with the apartment arose ...
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
